Complaints

This profile includes complaints for Premier Members Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Premier Members Credit Union

  360 Interlocken Blvd Broomfield, CO 80021-3440

  
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  Meritrust Credit Union

  2900 S Oliver St Wichita, KS 67210

  
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  Meritrust Credit Union

  2050 N Tyler Rd Wichita, KS 67212

  
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  Meritrust Credit Union

  13710 W Maple St Wichita, KS 67235

  
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  Meritrust Credit Union

  4319 N Meridian Ave Wichita, KS 67204

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meritrust credit union had recently merged with another bank, and has started fraudulent charges with their new rearrangement of charges scheme. They have ever since the merge been moving my money around to gain access to overdraft fees. Now I'm not broke but I do run my finances at this bank low bc I am in a high tax bracket bc I make to much so I out half of what I make I not 401 or as much as I'm allowed. That said my acct runs low when I put so much into 401. Well I have caught them and recorded then rearranging money so that it looks like I overdafted my acct. They tried saying well some ppl wasn't getting charged overdraft fees so they chaeged some things well that's fraud ladys and gentleman. I'm sure there is 100s of ppl that are suffering from this yeah this is not my only acct and this isn't going to starve me out. But some ppl it might and that's not right. There has been multiple times when I have money wired or deposited from my 401 they hold on to it for a rediculous amount of time so that I get charged all these fees like they say 3 days but they have my money for 3 whole days then make me wait another 2 days over the weekend and say well the federal reserve wasn't open. It doesn't matter they are making money off of my money by holding it for that long in the first place yet they charge me overdraft fee after overdraft fee bc they can move my money around. They used to be a good bank.

  Business Response

  Date: 09/05/2025

  Please see attached response. 

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get into my accounts to transfer some of my money as i have always done since 1975. That should be available at all times! Also, their automated system is a piece of c*** It has no idea what you are asking. That "*****" artificial intelligence is crap! I will find another credit union now. IBM/Premiere members has gone down the dumpster.

  Customer Answer

  Date: 08/18/2025

  I feel this might be more of a PC problem than a people error. It has been working the last 5-6 days. Thank you, **** *********
  

  
  

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stated I didn't have insurance so they added an insurance fee to my monthly payments. I have spoken to 3 different people throughout August 2024 - November 2024 and have provided proof all three times that I had obtained a full year coverage before I even left the lot. I have an email to allied on 11/26/24 proving the 3rd time I sent it. We even had the General reach out twice to show proof. I signed a contract stating I would pay $715/month but I paid $720 each month. They recently repossessed my car on 7/8/25 stating I was over 100 days past due but the payments have come out of my account every month for $720. I had to send proof of insurance for the fourth time. My policy ended at the end of June and I was going to renew for a whole year on 7/11, which was my payday (It was not being driven the last 2 weeks) but now they are wanting me to pay over $2000 to get it back. It shouldn't have been repossessed in the first place. I have had insurance the full year and paid the amount I signed for every month. I spoke with a consultant named **** on Wednesday 7/9 and she told me if I didn't have the money by Friday 7/11, they were auctioning it off on Monday. I know there isn't a mandatory law stating a specific waiting period but it does say they need to give me "reasonable time". 3 Business days is not a reasonable time. I called multiple times over 7/9-7/11. I finally asked to speak to a legal advisor or someone higher in command. I have a voice mail from **** stating their supervisor's phone was having issues and they put a ticket in but she probably wouldn't get back to me today, Friday, even though my car is going to be auctioned on Monday. I called back and was hung up on 2 times after waiting on hold for 20+ minutes each time. Now I'm trying to figure out if I need to take legal action because I do have proof that I sent proof of insurance multiple times and now I'm in this situation.

  Business Response

  Date: 08/18/2025

  Please see attached response. 

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23588585
  
  I am rejecting this response because:
  

  The car was repossessed because the payments were overdue because of the insurance issue. I provided proof of insurance on 2 different occasions prior to the repossession (and again after that) and made the payments on time every month. The car should have never been repossessed in the first place. As much as I am appreciative for refunding me for the insurance issue, that still does not get me my car back or the repossession off of my name. I'm not sure if it was because my name was not the first one on the insurance that it was disregarded the first 2 times I sent it over, but this situation should have never have happened in the first place. I have provided insurance proof 3 times now and paid on time every month. I don't know if it is even possible to get the vehicle back but I do not want this on my record when I've done everything correct since the moment I signed the paperwork for the vehicle. 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/10/2025

  Please see attached response. 

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute a late payment reported on my credit file for the following account: ************************ Name: PREMIER MEMBERS CREDIT UNION Account Number: 1828 Date of Alleged Late Payment: [August/2018]I have reviewed my records and confirmed that I was never late on this account. I believe this may be a reporting error by the creditor, as I have consistently made my payments on time. I kindly request that you investigate this matter and verify the accuracy of this late payment entry.If the creditor is unable to provide valid proof of my late payment, I respectfully request that this late **** be removed from my credit report in accordance with the Fair Credit Reporting Act.Thank you for your time and prompt attention to this matter. Please provide me with the results of your investigation at your earliest convenience.Sincerely,****** **********

  Business Response

  Date: 02/11/2025

  Premier Members Credit Union thanks for consumer for reaching out to us. We are in direct contact with them to resolve this issue and invite them to continue to reach out to us with any questions or concerns.
  

• Initial Complaint

  Date:11/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boulder valley credit Union is listed to close at 5:00 on Friday but I go there at 4:30 and they are closed there is no sign posted on their door as to why it is a little snowy but I feel they should make it known if they are closing early due to weather conditions or have an employee that is available to uphold the bank hours posted on their business.

  Business Response

  Date: 12/04/2024

  We apologize for any convenience and will contact the member immediately to answer their concern. We thank them for reaching out to us and invite them to contact us directly for any future needs.

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was financed through Premier Credit Union. I was late on my September payment. I still made the payment, and I didn't have any missed payments either, but they repoed the vehicle. They didn't just repo it either, they made it impossible to get it refinanced by destroying my credit score.

  Business Response

  Date: 11/19/2024

  Premier Members Credit Union thanks for consumer for reaching out to us. We are in direct contact with them to resolve this issue and invite them to continue to reach out to us with any questions or concerns.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a co-signer on a vehicle for someone. They contacted me anytime the vehicle was behind on payments. They just repossessed the vehicle without letting me know the payments were behind or contacting me at all. They said they dont have to contact anyone but the primary owner. I feel like as a co-signer I should also be made aware if the vehicle is in repossession status. When I spoke to them on the 19th not once did they give me a deadline nor say anything about the vehicle being up for repossession. She also said that I signed a contract stating that I would be liable for making the payments but if Im not aware that the payments arent being made because the vehicle belongs to someone else how am I supposed to make a payment or know that a payment needs to be made? I feel like the vehicle shouldnt have been repossessed without at least reaching out to me.

  Business Response

  Date: 10/17/2024

  Premier Members Credit Union would like to thank the member for taking the time to express their concerns and provide details around their experience. We have reached out to the member directly to resolve to this issue. We encouraged them to contact us with further questions.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an auto lease for a 2011 *** 550i back on Oct 4, 2019 through LA motors Premier Members Credit Union in ********. The car was listed for $13,499, the loan I got for the car was for $20,000 including the interest rate over a 60 month loan. In 2020 the pandemic hit, I lost everything and had to take the pandemic relief offerings that the bank was giving to its car loan customers. I took the relief request 3 times when the pandemic caused me to make late payments in 2021. However, I was able to mange getting my payments caught up in 2022, just to suffer a setback in early 2023 when the car broke down. I couldnt afford payments on a car note and the insurance the bank advised me to have due to Covid. They told me it would make my monthly car note higher since they had to add insurance, but I agreed to it because the premium for their insurance plus the car note was a lot less then paying for my own insurance and car note. They did not once say to me that using their insurance would raise the rates of my apr, nor did they convey that my apr and late fees were staking up as they claimed on a call. When last asked if I was caught up on payments I was told yes, nothing about what I owed outside of the loan. So I expected my lease was on schedule, but theyre claiming I still owe 7k on the car loan with no explanation why even though my payments are caught up. Thats c*** Were on month 59 of a 60 month lease. *** also invested well over 9k of personal money into making sure the car continues to run. Before my 5 year leasing agreement will supposed to have ended on Oct 4, 2024, I will have replaced *( both turbos, coolant turbo lines, fuel pump, water pump, serpentine belt, valve gasket, smaller oil pan gasket which was a twelve hr job very expensive, thermostat, driver side radiator and backup camera) and thats jus what I can immediately remember. I shouldnt be paying more money for this vehicle and I shouldnt be paying 27k on a 13k loan. Please help.

  Business Response

  Date: 09/19/2024

  We thank the consumer for taking the time to express their concerns. We have communicated directly with the consumer to ensure resolution and have requested direct contact if needed in the future.

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account not included in Bankruptcy Credit reporting agencies show false information and says account closed They have blocked my access to the account I cannot login get statements or pay I had to file a Bankruptcy and is now discharged.. this account was NOT included in BK

  Business Response

  Date: 07/01/2024

  We have received this request and have routed the request internally for resolution. We will be in contact soon with a resolution. We thank you consumer for reaching out to us.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has happened within the last month. I lost my job and I'm also a realtor so money has been a problem. I ******** my account which I accept the fee, then it gets to be over $1000 and they just decline the transaction but still charge me the $32 fee. Over the past month, they have charged me ****************************** $1088 which is double what I was originally overdraft for, $500. Outrageous! How are you helping the problem! Now I'm negative $1588.

  Customer Answer

  Date: 08/11/2023

  They said they're refunding me the 34 overdraft fees. 

  Customer Answer

  Date: 08/15/2023

  So they originally refunded me a few overdraft fees then when I deposited money they immediately put it on hold and have given me another 4 overdraft fees while money is pending in my account. 

  Business Response

  Date: 08/18/2023

  We would like to thank the consumer for taking the time to express their additional concerns regarding their experience. We will be communicating our response directly to the consumer to be able to fully resolve any issues or additional concerns.

  Customer Answer

  Date: 10/12/2023

  They're charging me overdraft fees when there's money in my bank account?! How can they do that!

  Business Response

  Date: 10/24/2023

  We thank the consumer for taking the time to express additional concerns. We have communicated directly with the consumer to ensure resolution and have requested direct contact if needed in the future.

  Business Response

  Date: 10/25/2023

  We thank the consumer for taking the time to express additional concerns. We have communicated directly with the consumer to ensure resolution and have requested direct contact if needed in the future.

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************