ComplaintsforCoyote Motel
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked a night for New Years 12/31/21. We checked in before we went up to the hill and didn't go to our room because we had no reason to go until after we left the casino. When we finally got to our room at 2:30 AM, the key did not work. Another couple in the room below was going to their room to and tried to help with no success. They have no after hours phone number. We had to drive back in the winter storm getting home at 5:00 AM to ********. We called the next day and were told we would be given a comp room and our money back. We have even gone up there to talk to someone 3 times and keep being told they are under new management and the person who can refund is not there. We've called several times because it's an hour drive for us with good weather and are always told person who can help us is not there but they can confirm my messages, including written messages are there and have been seen. I called today 2/7/22, the guy who answered would not even give me his name and told I had to call another number and the person would not give me their name. I called the number and no one answers and there is no voicemail.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.