ComplaintsforVail Vacation Properties, LLC
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Complaint Details
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Initial Complaint
07/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I utilize vacation rental companies often and understand not all homes are exactly as pictured. Unfortunately, the two homes we rented in Avon/Vail through Vail Vacation Properties were not only poorly managed, but both were unsafe for our group. I notified Vail Vacations both during our stay and after, and received no follow-up or customer support. This was one of, if not the worst, renting experience we have had. Both homes had some sort of unfinished project or construction in the back yard that was not disclosed prior to the arrival. The first being a stone patio that was torn apart. The stone bricks on the steps were loose and not in place. There were additional bricks and rusty nails and hardware piled up around the hot tub that resulted in injury. The patio furniture was broken, the home had a strong cigarette smell and all garbage were full upon our arrival. Considering the state of the home, I am requesting a refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.