ComplaintsforWesthill Exchange, LLC

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I wish to talk to this business to negotiate a payment plan on my settlement, which would be $50 each month until the settlement is paid in full. The full settlement amount is $750.00 I have been unable to contact my account manager, whom I have attempted to call at least seven times in the past few days.

  Business response

  04/02/2024

  To whom it mat concern 

   

  We have reached out to this consumer and we are working with him 

   

  Thanks 

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I dont even know what or who this place is or what this is regarding and they have the audacity to call me employer. what employer? Im literally unemployed and homeless! Who are these people calling? I am so angry I want to take legal action against this company for just calling whoever talking about my personal info!

  Business response

  02/12/2024

  To whom it may concern, 

  Not quite sure who this person??? Would you please provide us with additional information. maybe like a phone # or email address that we contacted. .and we would be happy to look further in this matter.

   

  Thanks 

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is calling me and my employer and threatening to do something I dont know who this is

  Business response

  02/08/2024

  To whom it may concern, 

  We mailed out correspondence to ****************************************************************** please let us know if this information is correct , and we will wait for communication from the consumer

   

  Thanks 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company withdrew $50 from my checking account on January 19, 2024.It was unauthorized and I have no idea who this company is or who they represent that thinks I owe them. When I wrote to them at the email I had received, they tried to get me to give them even more personal information such as my DOB and last 4 of my social before they would provide me any explanation.I consider this fraud and have reported it as such to my financial institution.

  Business response

  01/25/2024

  To whom it may concern, 

  We made an attempt to help this consumer, but legally we must verify that we have the correct party to ensure we are not sharing information with the wrong person, and she refused. We are more than happy to explain everything in detail, but we cannot disclose personal information to the wrong person.

  If she is uncomfortable with this process, she may call us ******************** Mr. **************************************** in advance

  Customer response

  01/25/2024

   
  Complaint: 21196097
  
  I am rejecting this response because: *********** sent me an email about charging me $50. I sent a REPLY to that email and stated "I did not authorize a $50 payment as is listed below. I do not even know who this represents as I have not had business with Westhill Exchange." *********** replied "Thanks for the prompt response, however due to federal law we cannot disclose and information until we have the consumer fully verified. May we please have the last 4 of SSN # and DOB?" I do not understand why they can't advise who they represent when they were comfortable enough to send an initial email and charge $50 to my bank account. I do not want to provide any further personal information without further explanation of reason for the $50 unauthorized charge. I have to consider this is a fraudulent charge. I notice there are several other BBB complaints of the same scenario of a questionable $50 charge.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this account in full on August 21, 2023. On September 21, 2023 they took another ****** out of my account after the bill was paid in full and still have not returned my money! I have made numerous phone calls and emails about this situation. All I asked was for my money back and it's almost 5 months later and still no refund. I was told the money was mailed in a check. I was told it was refunded to my account. This has not happened. I was told end of November it would be returned, but would take some time. I have not heard a thing from them since and still no refund.

  Business response

  01/18/2024

  To whom it may concern 

   

  This was the most recent communication with this consumer. 

  Good morning ************* , 
  
  
  
  Thanks again. 

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  $50 was taken out of my account out of nowhere as of this morning (1/02/2024). I have never heard of this company, nor have I received ANY correspondence from them. I would like the $50 refunded as I have absolutely NOT given ANY permission for funds to be withdrawn from my account and would appreciate any further withdrawals refraining from occurring. Also, the information on the check that was posted is all incorrect. I have reviewed my bank statements and they have been taking $50 every 2 weeks out of my account for over a year. This is not an actual check from me, it is forgery.

  Business response

  01/08/2024

  To whom it may concern:
  
  The initial terms of this consumers agreement began on 9-21-21, in the amount of $50 biweekly each month until the terms were satisfied.We emailed ******************** each time a payment was made ( approximately 35 times)  He paid successfully for a while and then we got notice from our client on 7-6-23 that the consumer communicated with them wanted to know his balance to which they shared this information with him. We received a couple of notices that some checks were returned for NSF and they (his Bank)informed the consumer about the returns. So, he was fully aware of this matter.Our guess is, he may have forgotten.
  
  Thanks 

  Customer response

  01/08/2024

   
  Complaint: 21091391
  
  I am rejecting this response because:

  I never did business with Westhill Exchange. I entered into an agreement with Plain Green *********** ********** sold this account to *********** LLC. *********** hired Westhill exchange to administer the account. At no time have I ever authorized Westhill exchange to withdraw money from my account (They use fake checks - as I attached in the original complaint).  I have contacted Plain Green, and *********** - and they both have no knowledge of, or approve creating fake checks for deposit as is the practice of Westhill. There're numerous complaints about this company and their scam to withdraw funds from bank accounts with out approval.
  
  Sincerely,
  
  *********************

  Business response

  01/31/2024

  To whom it may concern, I

   

  We have made 2 attempts to communicate with **************** regarding this matter since the complaint was made. Not sure why he isn't returning our call, never the less, he does have a credit with our office for $1650.00 that has been applied to his orig balance. Since he will not return our call, please ask him how he would like to address the small remaining.

   

  Thanks in advance 

   

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  $50 was taken out of my account this morning via an eCheck. I have never heard of this company and never granted them authorization to draft money from my account.

  Business response

  01/03/2024

  To whom it may concern, 

  This matter was resolved with the consumer favorably.

   

  Thanks 

  Customer response

  01/03/2024

   
  Complaint: 21090144
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have payed everything in full and have still been charged. I called and never got a response about getting a receipt of my balances. I called original lender and they said I have been paid off since April 2023. I called this company again, and the woman who answered refused to put me through to the gentleman that helped me with my case. I have done everything I thought I was supposed to after verifying that paying this company was legit. So I don't understand why it is after all this time, I am still being charged. I was told if I made final payment (2nd payment) in November my balance would be paid in full. 150 dollars taken from my bank account on Dec 15th says otherwise. I can't dispute because this company has never provided documents to me at all proving what I have paid. I demand a full refund of Dec 15th payment and full documentation of my payments showing my balances paid. Thank you.

  Business response

  01/03/2024

  To whom it may concern,  

   

  We are happy to work with this consumer ... if she could just show us, proof that a payment was made on 12-15-23

  Thanks 

  Accounting 

• Initial Complaint

  11/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  $50 was taken out of my account out of nowhere as of this morning (11/29/2023). I have never heard of this company, nor have I received ANY correspondence from them. I would like the $50 refunded as I have absolutely NOT given ANY permission for funds to be withdrawn from my account and would appreciate any further withdrawals refraining from occurring. Also, the information on the check that was posted is all incorrect.

  Business response

  11/29/2023

  To whom it may concern, 

   

  We are happy to talk with this consumer regarding this matter, and the terms of his agreement, please have him call ******************** ******************* will be his point of contact. 

   

  Thanks 

  Customer response

  12/05/2023

   
  Complaint: 20931222
  
  I am rejecting this response because: I have never talked to any one from this company. Received no form of contact of any sorts and not sure who authorized a payment to be sent to a company that I do not know.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a phone call from *********************** on my cell phone, I spoke to her and asked if there was a way to set up payment online or email the information, she claimed this was not possible and I needed to set up a payment plan or pay off the debt that day and I explained I was unable to, the phone call got disconnected so she called my place of employment, I went online to the original lender and made a payment that was accepted and taken from my bank account already and i received another call to my place of employment and voicemail about voluntary payment, it seems the original lender will accept my payments. I also never received any communication via mail or email even though they have that information and they didnt call until Friday (11/17)

  Business response

  11/21/2023

  To whom it may concern 

  We want to make sure that this consumer got credit for the payment, could you please have her tell us what website she went to ??and if the payment was accepted , did she get a receipt 

   

  Thanks 

   

  Customer response

  11/21/2023

  I have attached the receipt and I went to their website Buffalo lake lending and logged into my account. 

  Business response

  11/22/2023

  To Whom It May **************** will follow up with the client to further discuss this matter.

   

  We will not contact this consumer until we have confirmation. 

   

  Thanks 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩