Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my hot water heater went out and I called Fix It 24/7. They came out and told me the hot water heater cannot be fixed, that parts are not available, and I needed a new hot water heater that would cost $10K. The tech, called his supervisor who came out, and let me know what a great deals they had on new heaters and if I bought a new one today, they could give me a great deal and could even finance it for low monthly payments. I called another company came out and fixed it for $180. What a scam.

  

  Business Response

  Date: 09/08/2025

  Thank you *** for providing us this feedback. We sincerely apologize for the inconvenience this may have caused you, We are also glad to hear that your water heater is back up and working again. We used this feedback as a training opportunity for the technician who serviced your unit so that he better understands how to properly diagnose these types of issues and be able to provide a more ethical solutions in the future. We take these concerns very seriously and hope you can reconsider using our company in the future for your home service needs.  

  Customer Answer

  Date: 09/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, Our air conditioner stopped, I contacted this service Fix-it 24/7 on a referral. Technician stated it was too old and couldn't be fixed because by law they cannot add freon anymore. Supervisor/salesman arrived & stated the entire system was original to the house 1986 & needed to be replaced. I told him i needed the price ************** stated he only had an ipad, and it would show up in my email when i signed to begin the work. I was upset when he mentioned "TARIFFS would be added" because i do not believe this began as yet. He made a call & stated they had the equipment in stock. He stated he would provide $1000 off for senior, & $1000 off for former law enforcement as well as a company $55 coupon. However the email it only showed total of $20,000. Fixit refused to provide me with a price breakdown & only provided a bill with a total. I requested an executive manager but supervisor called & stated "if i didn't file a complaint, they would send me a check for the $2055." now i knew there was something wrong. In addition, i had a new ring thermostat they were aware of and I did not need any detectors. , After completed work, the technicians gave me a thermostat and and 2 smoke detectors stating I paid for it. I requested in writing for the cost breakdown again but they refused. The $20,000 went on a ***** fargo credit card they set up after convincing me i had a year to pay off. However when i received the **************** card documents there is a minimum payment every month based on $20,000. (over $180.) even though i paid off $15,000. a few days later. I believe there is fraud going on when Fixit refused to provide documentation of charges, services then basically bribed me to not file a complaint if they sent $2055. My associates adveraged appriox $15,000. for the **** this is why i said approx $5000. ******. Please investigate this company for fraud, abuse and taking advantage of seniors and illness.

  

  Business Response

  Date: 08/04/2025

  Thank you for the opportunity to respond to this matter.
  
  We take customer concerns seriously and strive for 100% client satisfaction on every project. In this case, we delivered all products and services as outlined in the agreement, including the installation of a complete HVAC system with related components. The client was informed of all charges prior to work commencing and signed the necessary documentation authorizing the scope and cost of the project.
  
  Furthermore, in the interest of customer satisfaction, we accommodated the clients request for discounts, including promotions for seniors and law enforcement.
  
  We understand the client later had questions about the financing and billing terms from the third-party lender. While we are not affiliated with or in control of third-party financing entities, we made every effort to support the clients understanding of the transaction and remained transparent with all documentation provided.
  
  We remain confident that we upheld our end of the contract with professionalism, and we regret any misunderstandings that may have occurred. We are proud of our commitment to quality service and ethical business practices. We have reached out to ***** to continue communication as we were under the impression she was 100% satisfied when we last spoke.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Colorado Discount Plumbing and Heating installed my furnace in December 2022 and serviced it, including repairing a problem with their installation, in January 2024. I contacted them on February 18, 2025 because the furnace wasn't heating my home. They sent a rude and aggressive technician who incorrectly diagnosed the problem as a broken thermostat when in fact the problem was a dirty flame sensor. It is inexcusable and unacceptable that a licensed contractor would fail to check the flame sensor. Their incompetence cost my family a night in a cold house, and cost me a $190 thermostat. I twice tried to contact them to discuss the matter. They did not respond.

  

  Business Response

  Date: 02/20/2025

  To Whom This May Concern.

  Contact was able to be made with customer ***** ***** and we have come to a resolution. Customer is satisfied. Thank you for assisting with this resolution.

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22962611
  
  I am rejecting this response because:

  It is true the business and I agreed to terms on a resolution.  Thus far the business has not fulfilled that resolution (a refund of the credit card charge).  I waited enough time from the accepted solution to this response to ensure we weren't just waiting on credit card processing time.  My card issuer has not received a refund of this transaction.  

  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/05/2025

  To Whom This Might concern:

  The refund was not a card reversal. It was a check. It was sent to customer on February 20th. The check was cashed by the customer February 27th. 

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address unresolved service issues and request a resolution. My recent experiences have been highly disappointing. I have given high marks for this company in the past, as they maintained my old furnace for several years until I had to replace it in January/February 2023. With the furnace purchase, it came with free maintenance. Then, I purchased a 50-gallon water heater and had some other plumbing work done around March 2024. I purchased what was called a green membership that put me in front of the line. I've been calling since October for furnace maintenance. Even after mentioning that I had the green membership, I was told it would be January 22. This is unacceptable. I informed them that my son, who is in the ****, would be home on leave in December and sleeps downstairs where it is quite chilly at night, thus the request for the furnace maintenance that comes with the purchase. Ok, someone would call to schedule. They did not. I have my calls and texts in history and there are none from 24/7 Fixit. I requested to be credited for the monthly fee for the "front of the line" green membership, now totaling $60 from Oct. It was canceled after the payment in January but no credit for me paying for no service. Everything is just left up in the air. The last contact I made was January 31, with a lot of apologies and understanding of my frustration, and someone would be with me asap to get that furnace maintenance scheduled and I'll be credited $60 the green membership. The lack of professionalism exhibited over the last four months compared what they used to have when I started using their services is very disappointing. The water heater was installed 3/24. Is maintenance included with the installation?? My family's comfort and well-being are affected. I request an immediate resolution and a credit .

  

  Business Response

  Date: 02/20/2025

  To Whom This May Concern:
  An attempt was made to reach the customer by Tawny Quantarrow and a voicemail was left encouraging the customer to return the call. The disputed amount has been resolved. In regard to the included maintenances the customer wants to know if a water heater installation includes future maintenance at no additional cost. It does not. We have our ********** Membership that we offer to our customers which includes four annual maintenances: Annual AC Cleaning , Annual Furnace Cleaning, Annual Electrical Panel Inspection and Annual Water Heater Flush. The customer has chosen to no longer be a ********** Member therefore there are no further maintenances included. Thank you for assistance in resolving this matter.
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-3-25. Fix-it 24/7 came to my home to discuss replacing our furnace. The price was high and we asked for 24 hours to think it over. The Field Supervisor said that If we wanted the furnace we would have to agree now. He explained, then showed us all in writing, that if we found a competitor, that is licensed, with a better quote, in less than a week, then they would beat their price by $250.We did find another quote. And sent it to the Field Supervisor on 01-05-25. He said he would get back to us. He never did. After a few days i called him again. No answer.We gave him a week then I called again. He said he had been busy and "should probably check it out for us." He said he would call back within the hour. That never happened. I waited a few days and called again this time leaving a message for him to let us know what's going on because we had satisfied the requirements that he set for us. No response. It has been over a month now, and they are still not returning my calls. The made the rules. They made them tricky, probably in hopes that no one would be able to find a better price in such a short window.But we followed the rules of their "Apples to Apples" guarantee. Matching model numbers and all.They knew we needed a furnace. Being a disabled veteran with young children in our home we cant afford to have the furnice die on us again. Especially durring the winter. They knew that had happened the year prior because they replaced the blower motor for about $5,000. They took advantage of my family and charged us an exorbitant amount of money, thinking that they would just ignore us.We saved all the paperwork. Saved the email and text traffic showing when they received the competitors quote, and tracked all the phone calls if you need any further information. Don't tell me your going to call me back within the hour if your not. This is $22,648. The competitors was around $11,000. Same products. Same labor They charged us $11k for 6hrs labor

  

  Business Response

  Date: 02/19/2025

  Update with this client, we are working on a solution for both parties. The quote that was given isn't apples to apples. We have a follow up call with the client this week and will update once we have a resolution

• Initial Complaint

  Date:11/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15th, 2023, ***** ******* from ************************** Conditioning (888) offered us four years of complimentary club membership as a condition of our **** purchase. This was three years more than the company's standard one-year offer. The **** installation was completed on April 21st, 2023. When we tried to use the club membership for maintenance recently, 888 informed us that we only had one year. Despite multiple attempts to resolve the issue with 888 and ***** *******, we have received no response.

  Customer Answer

  Date: 12/05/2024

   
  I just want you to know that the issue has been resolved as the business has agreed to provide us 3 complimentary additional years of club membership. Thank you so much for your help.
  ******** ****

  

  Business Response

  Date: 07/29/2025

  Good afternoon,

  I have read the complaint. We have no record of the promise made for the four year membership. We also have no call from the customer attempting to address this issue. In fact we were recently at the customers home on another matter and nothing was brought to our attention. The customer says we made a promise of a four year membership, so we have no problem providing a four membership and it has been done. The customer now has another two year membership. The job was done on 4/21/2023. His membership will expire 4/21/2027

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  This issue was resolved last year. I'm not sure why it was sent to the business again recently.  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the service Ive received from Fix It 24/7. I recently had a brand-new AC unit, water heater, and furnace installed, which has not worked properly since day one. Ive had to reach out to them multiple times, but the furnace still isnt functioning as it should.On top of that, they installed the water heater and, in the process, cut the furnace drip line, leading to water leaking into two neighboring units. Despite knowing about this issue, they still havent inspected the other units for hidden water damage or completed repairs to restore the integrity of the concrete that was damaged by the leak.This has been an ongoing, stressful experience with ZERO accountability on their part. Im highly concerned about the potential long-term damage caused by their carelessness. I would not recommend FIX IT 24/7 based on my experience.

  

  Business Response

  Date: 11/19/2024

  When the technician was out last in January of 2024, the technician could not replicate the issue that the client was seeing on the furnace. We did let the client know that if she gave us a call while the issue was occurring, we had options to be able to troubleshoot and fix any problem that was happening. We did not receive a call for this concern again. When a technician came out to review the client's concern regarding water damage, he was able to fix the source of this issue. We are having our restoration company work on this to verify water damage and repair or replace anything that was caused by this issue. Our install manager is speaking with the client to verify that all concerns have been resolved and handled appropriately.

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27th 2023, we discovered a water intrusion in the basement on the south wall of our home. Upon investigation, it was revealed that the cement patch surrounding a waterline, which had been installed by FixIt24/7, was leaking. Fix It 24/7 was promptly notified, and an individual from FixIt24/7 was dispatched to investigate. The individual confirmed that the leak was due to the use of an incorrect type of cement in the patch, and assured us that the issue would be fixed under the guarantee of their work.Following this, the All Dry restoration team, arranged by FixIt24/7, arrived to dry out the basement and assess the damage. During their assessment, they removed furniture and throw rugs from the basement, pulled back the carpet and pad, and found extensive damage. The carpet pad was completely soaked, and the carpet itself was beyond repair. Additionally, the throw rugs were stained, and black mold had begun to grow on the underside of these rugs.Subsequently, the FixIt24/7 master plumber and his crew were on-site to rectify the cement patch and to install a sump pump to prevent future issues. While FixIt24/7 replaced the carpet in the basement, they only offered $500 as compensation for the ruined throw rugs, which are valued at $2,835. Despite providing detailed information and links to the costs of these items, Fix It 24/7 has failed to offer adequate compensation for the damages ********* is clear that had the proper materials been used initially, our basement carpet and throw rugs would not have been damaged.

  

  Business Response

  Date: 11/05/2024

  I'm working directly with the client and spoke with ***** today. We are offering $750 to make this right for the client. ***** will be sending me information regarding the rugs so that I am able to work with him directly.

  Customer Answer

  Date: 11/12/2024

  This case is still open. Fix It offered $750 and we sent the costs of the original rugs, which is $2,835. I have not gotten a response back from them, it's been about 4-5 days. Can you please re-open the case 
  
  Thanks 
  
  ***** Dunn 
  

  
  

  Customer Answer

  Date: 12/05/2024

  We did not receive $750. Since the actual cost of the rugs was around $2,840, we didn't think $750 was an adequate amount to cover the damage their sub-par work caused.

   

  Let me know if you need any other information

  

  Business Response

  Date: 01/09/2025

  Hello,

  We are sending the client a check in the full amount of $2835 for the rugs that were damaged. One of our managers are reaching out to assure that this is taken care of.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 years ago 2019 rhey installed a furnance. The furnace they did not finish there job right. Did not hook the return at all. So now we are finally having problems. We need it fixed right in order to use it rhis winter.

  

  Business Response

  Date: 11/05/2024

  We do have a technician scheduled to return tomorrow, 11/6/24, to review the work and do what it takes to make their system function.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fix It 24/7 has a program called ********** and they come out and check your furnace, AC, electrical and plumbing.They came out today to check/maintenance on our furnace. We have two furnaces. The one upstairs they took apart this morning, cleaned and put back. Now our air conditioner is not working. We did not have previous problems with either before they came out this morning.It is 77 degrees upstairs while my thermostat is set on 67 and the fan it continuously blowing. The house keeps getting hotter!I have called them twice and they will not connect me to a manager to speak to. The lady hungup on me and I pay $30/month for this service.All I am asking for is them to come back today and fix what they broke!Again, everything was working before they got here.I will never recommend or use them again, neither should others.Thanks ***************************