Business ProfileforWesthaven Power

What started as a good relationship, in the long run, ended with disappointing results. I bought my solar in 2015, with Westhaven being the installation sub-contractor. I had 25 year warranted on the panels and micro-converters from ****, and 10 years parts & labor from Westhaven. The system went down in 2021 and when I received my true-up from **** in Sep 2022, I called Westhaven to come check it out. They didnt send anyone out until March, 2023 and after informing me that their name brand processor wasnt working, they said that I would have to pay for the processor and the labor would be $200.00 per hour. After one way communication, trying to get someone to respond to my emails and phone calls for three months, I was notified that they were no longer a sub-contractor for ***** and had no responsibility to fix my system. When I notified ****, they confirmed that they no longer had an association with Westhaven. ****** then scheduled another sub-contractor to come out and not only replaced the processor, but all of the micro-converters. Since then, my energy usage has decreased by 50% each month and my true-up is the lowest it has been in two years. Too bad Westhaven wasnt worried about their reputation. It seems to have started going downhill when they changed ownership. Poor customer service, no communication with customers after purchasing systems, and not honoring their contracts is the main reasons for giving them a 1-star. Dont use them if you dont have to.