ComplaintsforDesign Furnishings

• Initial Complaint

  03/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  After purchasing outdoor furnishing in 2022, there was a QR form included with the delivery to order the clippings that hold the set together. I didn't know what size my set took, so I email the company for proper size. After about a month I didn't think they were going to reply. So I attempt to measure the best of my ability, and ordered a large set. That set never came due to damage during delivery. During that time someone finally responded to my email and told me I needed the medium for my set.So I ask them to cancel the replacement of the large set and send me the medium. They said they would, but as of to date I have not received the 10 pc @ $44.99. I have had three communications with customer service on the phone and they pass me around to other peoples who are suppose to call me back, one sent me a reply in email I couldn't open. Within that year I was not in the state most of the time and their lack of responses ate up time. I don't have issue with receiving my packages with the exception of this one.If I knew where else to get the parts from I would and demand a refund. It would be so simple for them to just mail me what I paid for and keep track of the delivery.I would appreciate your assistance in this matter and hope my first time uploading documents are correct.Respectfully Yours *****************************

  Business response

  03/30/2023

  Hello we have reached out to the customer and left a voice mail to confirm what we are ordering and the address please give us a call back so we can further assist. ************** Thank you

  Customer response

  03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  As of today  I have not received any calls or messages from the company. 
  
   I think thats its best that they refund me the $44.95 and that will resolve the issue. 
  

  Sincerely Yours

  *****************************

  Customer response

  05/17/2023

  I am rejecting this response because:

   

  My complaint # ******** was closed as being resolved. The company has not refunded me my $44.99 as of to date. They did call me after you communicated with them and we discuss the only resolution was a refund. The customer service inform me he would put in a request for the refund, that was three weeks ago. You may need to contact them again as a follow up to when will they mail the refund check. Thank You again for your help **************

  
  

  Business response

  05/17/2023

  We apologize for the delay. I have contacted our accounting department to follow up on the status of your refund. 

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