Customer ReviewsforHouzz

RUN RUN RUN They will trick you into a subscription when they say its a "free trial".. This is a SCAM!

Hi ***,Thank you for sharing your feedback with us. We are sorry to hear that your Houzz Pro experience was not as expected. It looks like someone from our team has been in touch. If you need additional assistance, please reach out through help.houzz.com. Sincerely,The Houzz Team

True scam. Tried the "free tools" casually and ended up accidentally in a year-long subscription for their service (platform doesn't work, btw) without knowing I'd signed up. Any emails they sent indicating I had subscribed to their service went straight to spam. I only realized after being charged over $200 and digging into it, including looking in my spam folder for emails explaining this. The first layer of customer service was nice. But the next layer (they had to elevate my case when I explained that I'm NOT a business...don't even own land, this is just a far off dream to design a house) was cold and unyielding. They only agreed to end the subscription but wouldn't refund the $200+ dollars for the first month's payment. Beware...what they say on their site isn't accurate, and you need to be super careful not to accidentally get into a subscription. And, even since I've done more research, what they say they charge for subscriptions isn't even close to what they will actually bill. There's no subscription for $205. Apparently, there's the monthly subscription price, which is what they list on their site, and then they charge $120 for "additional team members," and I don't understand what that is. They're really sneaky about the prices, and as I said, any emails they sent me about charges went straight to spam, so I never saw them. One of the sleeziest, least customer-friendly businesses I've encountered. If a business can't afford to give refunds to seriously unhappy and unintentional customers, they deserve to be swallowed by the competition.

Hi,Thank you for sharing your feedback with us. We are terribly sorry to hear about your negative experience with Houzz Pro. We have located your account and will have someone reach out shortly to address your concerns.Sincerely,The Houzz Team

This company is a SCAM. We purchased tables for an event from them and they all arrived damaged because this company did not ship them out with any protective covering. They were all dented as there came with no foam or bubble wrap. They simply placed these heavy tables in a thin cardboard box. Now when we asked to return them for full refund they are giving us the run around, refusing to pick them up and give our money back. IT is simply ridiculous what we have had to go thru and still not gotten our money back when they are the one at fault for delivering us damaged tables!

Hi,Thank you for providing us with this feedback. We are very sorry that your order did not arrive in perfect condition. Our records indicate that a full refund has been issued, and that this has since been resolved. If you need additional assistance, please reply to the existing correspondence or visit us at help.houzz.com. Sincerely,The Houzz Team

After a zoom call with their Houzz Pro representative, ******, she attempted to pressure me into signing a year long contract for advertising on their "front page" for 15% off while we were on the phone. After convincing her to send me the terms of the contract for my review, I checked out the platform. I decided that it wasn't a good fit for my company. There is not enough exposure in my area to justify the cost, especially with no confirmation of results in my area. When ******, called me the next day, I informed her that it would not work for us. Rather than accepting that my decision, she asked for my input. Her intentions were not to actually take my input, but to refute it. When I relayed my notes, she emphatically informed me that none of it was useful to them. Since she felt like they did not need my notes, I wished her good luck, and was dismissed with an "OH MY GOD!" from ****** before she hung up on me. If there was any chance for my company to do business with this company in any capacity, it was swiftly and effectively ruined by Houzz's unprofessional representative.

Hi ****,Thank you for sharing your experience with us. We are sorry to hear that our program was not a fit for your professional needs and will be sure to pass along this feedback to our team. If you need to reach us for any reason, please visit help.houzz.com. Sincerely,The Houzz Team

Houzz pro stole $800 from me for a subscription I never wanted, didnt know I was signed up for, and immediately contacted Houzz upon finding out about this charge. Its been months, and ** still fighting to get my money back. This practice is predatory.

Hi *******,Thank you for sharing your feedback with us. We are sorry to hear that you are not satisfied with Houzz Pro. From the information provided, we are unable to locate your account. Please reach out to us through help.houzz.com with the information associated with your account, and we will gladly have someone connect with you.Sincerely,The Houzz Team

I ordered from houzz the first and last time. I received damaged pendant lights. I wasnt able to hang the lights upon arrival. Its a pretty big project to do in a 30 day window. I kept both pendant shades wrapped in cellophane until they were installed. Carefully unwrapped and illuminated the pendants and found the damaged shades. The dents and scratches show through the shades and the pendants appear flawed. I reported the damage asap. Only 2 weeks outside the 30 day return window. I submitted multiple pictures and an explanation of the damage. I asked only for 2 new shades as the pendants were otherwise in good condition. Again, I was denied and very disappointed that they denied my claim!

Hi,Thank you for sharing your experience with us. We are sorry to hear that your order was not in perfect condition. Unfortunately, as this was reported outside of Houzz Policy, we are unable to assist. The full details of this policy are available at houzz.com/return-policy.Sincerely,The Houzz Team

I would give ZERO starts if I could. This company is a *****.They will lock you in for a year, give you a "client success manager" who is IMPOSSIBLE to get a hold of. You have to book a meeting with them weeks / months in advance. The leads you get are decent to worthless.After I made my cancellation notice mid term I was told we cannot cancel until the end date.Which was fine we signed the agreement will live with it, but they did not cancel and RENEWED our agreement. WITH NO WARNING. We were told now we cannot cancel. After a battle for months we finally got canceled, but were NOT refunded the money that was taken before anybody approved to renew our agreement. ALSO before our contract ended they took another $1,063 from our bank account the day it was canceled.Please DO NOT USE HOUZZ. PLEASE GET THE **** OUT TO AS MANY CONTRACTORS AS POSSIBLE. THIS WEBSITE IS A SCAM. THE AGREEMENT IS A JAIL SENTENCE. THE PEOPLE WHO WORK THERE ARE CRIMINALS.0/5 stars

Hi *****,Thank you for sharing your feedback with us. We are sorry to hear that you were not satisfied with your experience with Houzz Pro. After review, it looks like someone from our team is now in touch with you to discuss your concerns. Sincerely,The Houzz Team

Do not order anything from this company. They are dishonest, horrible people.

Hi *******,Thank you for sharing your feedback with us. We are sorry to hear that you were dissatisfied with your experience with Houzz. If you still need assistance, please reach out to us through help.houzz.com.Sincerely,The Houzz Team