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Toyota of West Covina has 1 locations, listed below.

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    Customer ReviewsforToyota of West Covina

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    1 Customer Reviews

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    • Review from Connie W

      1 star

      01/25/2022

      They have worst service staff(I ***'t know his name but he has blond hair)and the service manager what I have ever seen before, my car bought in 01/03, and sales person has purpose to hide the back camera has problem issue, that sale person is Chinese old guy, I trust him that's why I bought the vehicle, later I found out the problem and try to go back, he said is factory issue needs to bring to service department, yesterday I bought back to the service department, they told me they can't do anything, I told the service guy WHY? the vehicle just bought 3 weeks? and later they said they will check it out. After went back home I forgot to tell them there is another issue want them to check out therefore I called them again, the service department said yea they will check out. I went back yesterday afternoon to pick up the vehicle, that guy told me he did nothing, he said no body to said to them, I was very **** off because that guys attitude! Later I told GM about that and he told that service guy changed to his face very nice said yes sir, after that GM left he changed his service attitude again, and GM recommend the service manager able help me, today morning I tried to ask him help, and that guy gave me dame attitude said the same stuff "I can't drive more than 65 mph, and my staff can't also" I told him I want to know why my Camry XSE drive more than 70 miles got problem, and he looks like type recorder repeat to tell me is illegal to drive 65 mph blah blah blah..... I can't even communicate with him therefore I called headquarter to asked for advise, if not I will ask the certain department to help because they are hiding the vehicle problem and still sell vehicle to customer and doesn't want to fix and switch vehicle.

      Also 30 yrs experience of service manager can't answer why my Toyota Camry 2022 XSE can't drive over 70 miles, he has no knowledge and also not willing to find out the problem. I was very surprise!!!!

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