ComplaintsforArtistPR
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I closed my account & still was charged *** ******* this morning. I would like my account to be closed and to be refunded please!!Business response
02/08/2022
Business Response /* (1000, 5, 2022/01/24) */ This was refunded on January 18th.Initial Complaint
12/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Im a Songwriter, and I decided to use ArtistPR, because they associated themselves with ************ station, I use for promoting my song. I decided to use their services, to promote my Song on *******, and Press Release to News Outlets. *********************************************************** this is the news links that suppose to have my Press Release and Blogs that only I can see when I click on each one. The email below is what I sent to them today after finding this information out. Fraudulent Press Release From: *************** To: ********************************* <*********************************> Date: Tue, Dec 14, XXXX XX:XX pm Hi Artist PR, I have checked with Radio Stations on the Press Release Regarding me and my Song******************* *******) is a scam, and they don't any Press Release of that sort. So, please send me my money back. I will be going to the Better Business Bureau on you all. What you all did was copy and paste my information unto all those news sites and pretended that my song is getting notoriety by news outlets, which is copied and pasted in most of the news outlets Stock Sections. Like I said, I have contacted news outlets regarding your Press Release, and will be contacting more. The playlist was a rip-off, and your Press Release is also the same. I don't have that kind of money to be paying for fraudulent services. The Better Business will be hearing from me, regarding your fraudulent work, and how you are doing it. I want my money back. On those Press Release, that are copied and pasted, No one will see it but me, as I have found outBusiness response
01/19/2022
Business Response /* (1000, 5, 2021/12/31) */ We stand by the guarantees of all of our services. All of our services are legitimate tools for musicians and artists to promote their music and get more exposure. The guarantees for both services purchases have been fulfilled, but we can make a one-time exception and the charge has been refunded. The guarantee as stated on the sales page for the press release and reiterated on the questionnaire submission - "With our 100% Risk-Free Satisfaction Guarantee, you have nothing to lose. We'll rewrite your press release until you're 100% happy with it. If your music is clean and radio-friendly, we'll publish your story on at least 250 news sites. If your music or any links you submit contain age-restricted content, including but not limited to cover art with parental advisory and/or explicit content label or YouTube videos that do not play in restricted mode, we will publish your press release on at least 100 news sites. There are no refunds after the press release has been approved for distribution unless we cannot distribute your press release to the guaranteed number of sites." This guarantee has been met as the written press release was approved and then published on over 250+ news sites. The guarantee as stated on the sales page and reiterated on the ******* Playlist Placement form submission - "YES! We can guarantee that your song will be added to at least 404 ******* collaborative playlists of mixed genres. In the rare occasion that we cannot add your song to at least 404 ******* collaborative playlists, we will issue a full refund. Once we send you the report, there are no refunds. NO. We cannot guarantee that you will receive any streams and/or followers. However, many clients order this service multiple times and they are very happy with the results. NO. We cannot guarantee the length of time that your song will remain on the playlists. Your song will stay on most of the playlists for 2 weeks to 1 month. But they may be removed at any time by another curator."
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.