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Business Profile

Cremation Urns

In The Light Urns Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.7

Average of 79 Customer Reviews

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Review Details

  • Dustin W

    Date: 07/30/2025

    *** left me the first package broken, but I received prompt and empathetic assistance from the seller and was able to receive a replacement with no hassle. It's just what I expected and am happy with my purchase.

    In The Light Urns Inc

    Date: 07/31/2025

    Hi ******,Thank you for your feedback. We're sorry to hear the original package arrived damaged, but we're pleased that the replacement met your expectations. We appreciate your understanding and are glad we could resolve the issue promptly. Please don't hesitate to reach out if you need any further assistance.

  • Henrietta R

    Date: 07/25/2025

    I have enjoyed working with the employees at In The Light Urns, they are very understanding and super helpful. The Urn I purchased was exactly what I wanted. It was beautifully done, I know my husband would be proud of my choice, he served 20 years in the ********* so of course I chose the Air Force Urn. I highly recommend In The Light Urns if your in need of a beautiful Urn, you won't be disappointed

    In The Light Urns Inc

    Date: 07/29/2025

    Hi *********,Thank you so much for your kind and thoughtful review. It means the world to us to hear that your experience with our team was a positive one, and were truly honored to have helped you find the perfect urn for your husband. His 20 years of service in the Air Force are deeply appreciated, and were proud that the Air Force Urn could serve as a meaningful tribute.Your recommendation means so muchthank you again for your trust and support. If you ever need anything in the future, were here for you.***** ******

    In The Light Urns Inc

    Date: 07/29/2025

    Hi *********,Thank you so much for your kind and thoughtful review. It means the world to us to hear that your experience with our team was a positive one, and were truly honored to have helped you find the perfect urn for your husband. His 20 years of service in the Air Force are deeply appreciated, and were proud that the Air Force Urn could serve as a meaningful tribute.Your recommendation means so muchthank you again for your trust and support. If you ever need anything in the future, were here for you.***** ******

  • Elizabeth N

    Date: 07/25/2025

    My husband's urrn is so beautiful. The graphics designer was so kind and made sure I was completely happy with my proof before it was finalized. Thank you.

    In The Light Urns Inc

    Date: 07/29/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 07/29/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 07/30/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 07/31/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 07/31/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 08/01/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 08/04/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 08/04/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 08/04/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

    In The Light Urns Inc

    Date: 08/04/2025

    Hi *********,Thank you so much for your lovely review. Were truly honored to have created a beautiful urn for your husband, and were so glad our graphic designer was able to ensure you were completely happy with the final result.Your kind words mean a lot to us. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

  • Cindy M

    Date: 06/12/2025

    Very good company to deal with. We had to wait for our urn, but well worth the wait. it actually arrived earlier than expected and in excellent condition-very well packaged. Communication with sales **** was constant along the way. They kept us very well informed. The quality was also excellent. I would refer anyone to them.

    In The Light Urns Inc

    Date: 06/18/2025

    Hi *****,Thank you so much for your kind 5-star review. We're truly grateful for your patience and are so glad to hear that the urn arrived earlier than expected and in excellent condition. Its wonderful to know that our team was able to keep you well informed throughout the process. Your recommendation means the world to us thank you again for trusting us during such an important time. ***** ******

  • Natalie M

    Date: 06/05/2025

    I received the companion urn I ordered for my parents ashes. I had it personalized. They did a fantastic job. It is beautiful.

    In The Light Urns Inc

    Date: 06/18/2025

    Hi *******,Thank you so much for the wonderful 5-star review. Were truly honored to have created something meaningful for your parents ashes. We're so glad to hear that the personalization turned out beautifully and met your expectations. If theres ever anything more we can do for you, please dont hesitate to reach out.***** ******

  • Regina B

    Date: 05/31/2025

    If I could choose not to leave a star I would. This company is so unsympathetic and seems to me money hungry. I ordered a $400 FSU lighted hovering helmet Urn and received the Urn clear case that sits on top which is suppose to in case the hovering FSU lighted Helmet which I never received. I called no return calls or emails. For three days. To this date still nothing. The hovering helmet was sent to the billing address in ******** in which it was to be delivered to ******* just as the Urn and case was. However, The lighted Urn tells me there is nothing they can do since it was delivered. So now, I have my Husband here sitting with a empty case with nothing. No apologies, not even trying to make it right. ****** whom is the one they say owns the business does not respond. Very sorry we even bought something from them that I never received completely. Think investigate before you order. They show a lot of beautiful options but, it's not guaranteed you will receive what you ordered. My husband sits here at home incomplete. Sorry We even considered them!!! So very unhappy.

    In The Light Urns Inc

    Date: 06/03/2025

    Hi ******,First and foremost, I want to express our deepest apologies for the distress and frustration youve experienced. We understand how important this item was to you, especially given its purpose and emotional significance. It is never our intention to cause additional pain during an already difficult time. After reviewing your order, we can confirm that the helmet was delivered to the billing address provided at checkout. Weve sent a prepaid label so the helmet can be forwarded to the correct address. We rely on the carriers delivery confirmation, and according to their records, both items were successfully delivered with proof of delivery. ***** ******

  • Sean R

    Date: 05/16/2025

    Ordered a set of urns for my parents and after several weeks of waiting I receive an email saying they do not have the product I actually paid for already. Having to swap to a product that isn't what I wanted at a cheaper price but they still want to keep the amount that I paid already. Very poor communication from this company. Very disappointed.

    In The Light Urns Inc

    Date: 05/23/2025

    Hi ****,We strive to provide high-quality products, and its disheartening to hear that our offering did not meet your expectations. Your feedback is invaluable to us! We're truley sorry for the confusion caused by our website not showing the full cost WITH engraving. Looking at the original order and the replacements, they are the same price WITH engraving.Moreover, we have emailed you to offer a full refund or an alternative urn to make this right. Thank you for your feedback and your satisfaction matters deeply to us, and we want to make this right!***** ******

  • Trina J

    Date: 05/01/2025

    In the light Urns did an amazing job on the guitar keepsake urn I had them make for my stepdad! I give them a ?????????? ten star rating!!Thank you so much,***** *******

    In The Light Urns Inc

    Date: 05/12/2025

    Hi *****,Thank you so much, *****, for your incredibly kind words and generous ten-star rating! We're honored to have created the guitar keepsake urn in memory of your stepdad, and it means the world to us that it met your expectations. Knowing it brought you comfort makes our work truly meaningful. Thank you again for trusting us with something so special. Take care!***** ******

  • Nora S

    Date: 05/01/2025

    Very caring and prompt with their service. Rosary urns were absolutely beautiful and exactly as described and pictured. Received in a very timely manner. Also included beautiful prayer cards with each rosary which was very meaningful. Not that I would want to have to use them again but if the need arises I would definitely use them again and highly recommend.

    In The Light Urns Inc

    Date: 05/12/2025

    Hi ****,Thank you so much for your heartfelt review. We're deeply grateful for your kind words and are so glad to hear that the rosary urns and prayer cards brought comfort and met your expectations. It means a lot to us to be able to support you during such a meaningful time. While we hope you wont need our services again soon, please know were always here if you doand we truly appreciate your recommendation. Take care! ***** ******

  • Julie M

    Date: 04/25/2025

    The customized water urn was produced very quickly, carefully packaged, and arrived in perfect condition. I am thankful this process was easy and that I got a product that will let me honor my loved one in a dignified way that I know he would like.

    In The Light Urns Inc

    Date: 05/12/2025

    Hi *****,Thank you so much for your kind review. Were truly honored to have been part of creating something meaningful for you during such an important time. Knowing the customized water urn arrived safely and met your expectations means a great deal to us. We're grateful we could help make the process smooth and provide a piece that honors your loved one with the dignity they deserve.***** ******

In The Light Urns Inc is BBB Accredited.

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