Business Profile
Home Electronics
CuracaoThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 178 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, My name is ***** J. ****-***** and I am writing because La Curacao appears on my credit report erroneously. I have never opened an account with this business, yet I see information for an open credit card in my latest credit report: LA CURACAO **********: date open 8/14: $0 LA CURACAO **********: date opened 8/14: $2,188 I would appreciate your help in investigating this matter to have them delete the disputed item as soon as possible.Sincerely, ***** J. ****-*****Business Response
Date: 07/17/2025
Thank you for the opportunity to respond to Ms. ****** In order to proceed with a fraud investigation, she needs to contact our fraud department for further assistance. Our fraud department email is ******************************************************Customer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your help!
***** ****-*****Initial Complaint
Date:06/26/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A couple of days ago I submitted Documents in regards to this account being opened up in my name without consent. THEFT ACCOUNT OPENING. This business contacted me thru email and I sent a screenshot of this contact with them. Also a complaint was made thru the **** WEBSITE. Their RESPONSE TO THE DOCUMENTS THAT THEY FOUND NOTHING WRONG WITH THE ACCOUNT. Not true at all. I SENT THEM A *** REPORT ALONG WITH MY ID AND SOCIAL SECURITY CARD, AND THEY DID NOTHING TO THE **** OF REMOVING THIS THEFT OPEN ACCOUNT ON EQUIFAX.Business Response
Date: 07/28/2025
We've received this complaint twice already, through the e-OSCAR system and the ***** after a review of the disputed account and/or transactions and a review of the statements and documentation submitted, we have concluded that your dispute is unsubstantiated, and your claim has been denied.
To remain compliant with internal processes, we are unable to release any further information regarding the review process and are considering this matter resolved."Customer Answer
Date: 07/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Lavoree HandyInitial Complaint
Date:06/17/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. CURACAO ACCOUNT no.: ****** DATE OPEN: 12/01/2016 BALANCE: $2,697.00Business Response
Date: 07/17/2025
If Ms. ******* is claiming that she was a victim of identity theft, she will need to contact our fraud department via email at ****************************************************** She will need a fraud declaration under penalty of perjury and evidence such as a copy of her government issued ID and other materials the fraud department will specify. Both California and federal law entitle us to require evidence to back up any claim of identity theft.Initial Complaint
Date:05/09/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This transaction was made on May 2nd and delivered to my home on May 7th. The charges on my card were $499.99 for the dryer and $169 for taxes and delivery fees.I purchased a dryer from ICuracao store located in the *********** located ***************************************************************************************************** They didn't have on the online website that this dryer was going to need additional purchases of a coil and power cord in order to use the dryer. Their solution is a $50 discount and to add on the website the missing information for future buyers. I asked for them to provide the missing items and installation free of cost because it was their fault of not providing me the information. Or to pickup the dryer but they want to charge $120 for restocking fee and pick fee of the dryer. I told them that was not a good solution to my situation and they wouldn't resolve my issue as a customer.Initial Complaint
Date:05/09/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CURACAO Account #: ********** Balance: $2,697.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.Initial Complaint
Date:05/06/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against LA Curacao for its inaccurate and misleading reporting of account number **********, showing a $666.00 charge-off on my credit report. This derogatory entry is both unverified and damaging, violating the Fair Credit Reporting Act (FCRA), which requires that only complete and accurate information be furnished to consumer reporting agencies. LA Curacao has failed to respond to my prior inquiries and has not provided any documentation substantiating the validity of this account or the charge-off status. Additionally, I have serious concerns that this may be the result of a data breach that compromised consumer information, potentially leading to unauthorized activity or the erroneous creation of accounts. While I cannot confirm such a breach occurred, the lack of verification and transparency around this charge-off raises reasonable doubts about the datas integrity. The continued presence of this unverifiable account is unfairly damaging my credit profile and impeding my financial opportunities. I demand that LA Curacao conduct a full investigation, verify the origin and accuracy of this account, and remove or correct any data that cannot be conclusively substantiated. Failure to do so will result in escalation to the ************************************ (****) and the pursuit of all legal remedies available. I am requesting the Better Business Bureaus support in compelling LA Curacao to resolve this matter swiftly and transparently, and to ensure proper handling of potentially compromised consumer data.Initial Complaint
Date:05/05/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the Better Business Bureau,I am writing to file a formal complaint against Curacao Credit regarding their failure to honor a verbal settlement agreement on my credit account (#************ April 18, 2025, I was told by Curacao representative ***** that I was approved for a 25% settlement reduction, and that my account would be marked as paid in full upon receipt. On May 5, 2025, at 11:00 AM PST, another representative, ***** ******, reaffirmed this agreement and stated that the account would be closed by May 20, 2025, and that any accrued interest would be removed. I was told I would receive written confirmation by May 6, ******* good faith and in accordance with the agreement, I paid $1,922.06 toward the settlement. However, as of today, no written confirmation has been provided, and the account continues to show an inflated balance of $650.27, which continues to accrue interest. This delay in honoring a clearly communicated agreementsupported by names, dates, timestamps, and full paymenthas caused financial and emotional distress and represents misleading and unfair business practices.I am requesting that Curacao:Provide immediate written confirmation of the agreed-upon settlement Remove all accrued interest **** the account as paid in full Report the closure accurately to all credit bureaus I have exhausted all internal resolution efforts. I am acting in good faith and simply want to resolve this matter fairly. I request BBB assistance in bringing this to a timely and appropriate conclusion.Sincerely,***** M. ****-****** Account #: ********Initial Complaint
Date:05/05/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a refrigerator from La Curacao on June 11, 2021, along with the extended warranty offered by the store. Unfortunately, the product has developed a serious issue: the door broke and no longer closes properly, which is causing the refrigerator to defrost and all of my food to spoil.I reported the issue, and they sent a replacement door that was the wrong color and arrived dented. After informing them it was not acceptable, I was left waiting again. When I followed up, I was told the repair could take up to four more months due to lack of parts. This is unacceptable for an essential appliance like a refrigerator. I have been waiting patiently for over four months, while continuing to suffer food loss and the risk of unsafe food ********** this point, I am requesting one of the following two resolutions:1.A replacement refrigerator at no additional cost, or ******* credit to purchase a new refrigerator immediately.I have documented all communications, delays, and issues. When I informed the company that I would file a complaint with the Better Business Bureau, the ***, and other consumer protection agencies, I was told to go aheadso I am doing exactly that now. I expect a prompt and fair resolution.Initial Complaint
Date:05/05/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Curacoa, I do not have a contract with Business Headquarters, they did not provide me with the original contract as I requested.Business Response
Date: 05/15/2025
Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor. The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores. Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act. As such, it is exempt from the validation requirements of the Act. It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices ActInitial Complaint
Date:04/24/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account Name: ******************** Partial Account Number: **********Balance: $273.00 This is a complaint against LA CURACAO for an inaccurate charge-off reported under account number ********** with a balance of $273.00. I have attempted multiple times to have this item verified or validated. LA CURACAO has never provided any original documentation, signed agreements, billing records, or proof of ********** outlined in the Fair Credit Reporting Act under 15 U.S.C. 1681i and 1681s-2, credit furnishers are required to fully verify any information they report after a consumer disputes its accuracy. Reporting a charge-off without the ability to verify it is not only a violation of these laws but also misleading and damaging to my reputation and financial profile.I demand this item be permanently deleted from all credit reports. I will continue to escalate this issue through formal complaints and legal channels until the inaccurate and unverifiable data is removed.
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