Customer ReviewsforT3 Micro, Inc.

I placed my order on Friday today is Wednesday I still havent received my confirmation email. When I try to log in to the account I made I cant find it and I cant reset my password. I tried contacting them through email, chat, and phone. They hung up the phone on me, never responded to my chat still waiting for a email response. They took my money for sure but not sure if Im getting my product. I honestly feel like I been robbed and I will be using my platforms to speak on this

Hi *******, I am pleased to inform you that your order, number ***********, was successfully placed on February 9, ****, at 4:16 PM PST. We promptly sent you an order confirmation email on the same day, using the email address provided during the ordering process. To locate these important emails, please check your Promotions Folder within Gmail. I can confirm we have resent the emails for your records.Yesterday 02/14/**** you sent us an email stating the following "I ordered on Friday feb 09 ****. I still havent received a confirmation email and I cant log into my amount its like its never been made. My money is gone but thats it . No product"We responded to your inquiry on February 14, ****, providing you with your order number and tracking number. However, we have not yet received a response from you. Should you have more questions or concerns you can respond to the email, we are happy to help.

it's been over 2 years since these reviews have been written & nothing has changed with T3 customer service. I received an item I did not order and & wanted to return, as well as tell them I did not receive an item I DID order, so I emailed ****. service. The person who responded did not read the email and wanted photos of all that I ordered. She copied and pasted a general response. Her name was ***************** & did not understand what I needed. Now I have been trying to speak to a real person. it is impossible. I want to return and receive a credit for the item T3 did not send me. I'm thinking about contacting the attorney general's office in my state.

Hi **,Thank you for submitting your review. After looking into your email. I do see that we assisted you yesterday via phone. You spoke with ******* and she explained that anytime you receive the wrong item we ask for photos of what you received so we can provide it to our warehouse Manager. ******* also provided you with a return label and explained our process. Your issue was resolved quickly on the phone. Can you confirm your issue has been resolved?

I think I need to return this item. But yet, I dont want to...

I purchased a dryer. I registered my product for a 2 year warranty. I received an email offering my a $25.00, gift card for "15 minutes of my time", if I complete a survey regarding my model of dryer. I completed the survey and it did take longer than 15 minutes. I waited patiently for my gift cardas I have a cart of items I want to purchase from their website, that are on sale. I wanted to use my gift card for the sale, which I can. Bring the cost down.

The survey was completed approx end of November beginning of December. I emailed ****** at T3 Micro. I provided all the details she needed regarding the survey I completed. In addition, my email is attached to the registration of my dryer, and therefore, it would not be hard for ****** and company, to verify things without me proving them with details. However, ****** emailed me back with patronizing ****. Asking me the information that has already been included, or she could have found out on her own. The typical run-around. Eventually, I called ****** and company out on the running around. I promised I would file with Consumer protection, and would make the emails public on SM. I also informed them I had no problem returning my item and investing more into a Babyliss dryer, with the ******* engine, that has an amazing warranty, too. I had my gift card sent to me right away.

In the body of my last email to ******, I expressed my concern of the treatment I received over a stupid gift card. Imaging what would happen if I had an issue and wanted to apply my warranty? T3 Micro literally states they decide what happens on the warranty, to which, can be intimidating. But, if you live in *******, we can hold large corporations accountable for their products.

If I did not inquire and stick up for myself, I would not have received the gift card. This needs to be investigated. How many other people completed that survey and got screwed?

Thanks for taking the time to provide your feedback, Jess. We always strive to be as professional and helpful as possible and we're sorry to hear that you had an unsatisfactory experience working with our team. We can see that the processing of this specific round of gift cards was delayed by the holiday season, but we were able to use the information you provided to locate the survey response and request expedited processing of your reward. We apologize for any inconvenience, but if we can help with anything esle, feel free to reach out to our team for further assistance.

I have tried to call T3 and send emails, it's sad that I spent $500 for product and did not receive it! They sent me someone else's order that's had only hair rollers in it! How can the product be so expensive and there is no customer *******? I need my money or my product!

Thanks for taking the time to leave this feedback, Latasha, and we're very sorry to hear about this issue. Our ******* team is currently experiencing an unusually high volume of inquiries, but our team is working hard to answer each one as soon as possible. If you could send us an email at *******@t3micro.com with the details of your shipment, we'll be happy to look into this and make it right for you!

I ordered the T3 1" Singlepass ***** My first complaint about this company is I received my email for 15% off 1st order, 2 days after placing my 1st order. I contacted **** at customer service, by email, and she emailed back the next day saying she would credit my card with the 15%, 2 weeks later that still has not happened. My second complaint is upon receiving my order I found that they sent the wrong product. I called their customer service #, first thing the next day. I was in line for 15 minutes, when a recording comes on and tells you to call back. I did this for 2 days. On the 3rd day I emailed ****, the rep. that had said she was going to credit my card (and still hasn't, she responded quickly. She wanted me to send her photos of the product I received and the receipt the came with it. I did, she said they would replace my item, I just needed to send back the wrongly sent item and then they will end me the one I ordered. I let her know that I thought that was horrible customer service. I had already paid for the curling iron, and they were with holding an item that I had already purchased for a wrongly sent (by them) item. She then responded, that her supervisor would allow her to send my product, against their return policy, as soon as soon I let them know the wrongly sent product was on its way back to them. Again, horrible customer service! Later that day she responded, they will send the correct item, 3 day shipping and I can return the wrong item at my convenience, again against their policy. This hole experience was a huge inconvenience! This company needs to polish up on their customer service. I will never purchase from them again.

Thanks for bringing this issue to our attention and we appreciate you taking the time to leave your feedback about this experience. If you still have any remaining concerns that need to be resolved, feel free to let us know and we'll be certain to assist you further. We regret that your case wasn't resolved to your satisfaction, but we remain committed to providing exceptional service and will certainly take your feedback into consideration for the future.

I purchased a 1.25 in Mojave mauve curling iron from T3 Micro and was so excited to use it. When I got it I realized that it was not for me and returned it two days later using the prepaid label that came in the package. I returned this curling iron on May 28th, 2021 and it was delivered to them via UPS on June 1st. I contacted the company a few days later to find out about my refund. The first issue is that they never pick up their customer service phone number. I had to email them which they take extremely long to reply to and they lied and said my refund processed on the 14th of June and it did not. I disputed the transaction with my bank over the phone on June 23rd and they contacted the company and I FINALLY got my refund the next day on June 24th. They have horrible customer service and are a dishonest company. I would not advise anyone to purchase from them again.

Thanks for the feedback, Nickaila, and we're sorry to hear that this refund wasn't processed as quickly as you would have liked. Rest assured that our ******* team was responding to all of your messages and diligently coordinating this refund with our Accounting team. After it was clear that the first refund would not reach your account, they submitted an additional request on your behalf to make sure it came through as expected.

We apologize for the delay but are glad to see that your funds were returned as expected. If you need anything else, feel free to let us know!

I purchased a hair straightener on clearance (it was also final sale). When the straightener arrived, it looked like a toy straightener. I was shocked at the low quality. But, despite appearances, I decided to give it a try. The straightener did not get hot. It stayed luke warm and would not heat up past the second heat setting. I am shocked at the poor quality and that this is a brand new FAULTY product. I must have called about 20+ times. You never get a real person, and are directed to their voicemail. I have left at least 5 voicemails (none have been responded to). I then started filling out forms on their website. I have submitted at least 3 forms, again- no response!!!! I am shocked and appalled that I have essentially thrown $80 away. Beyond this, they have an online return form that you can submit- but because the item was final sale, I'm worried it will just get LOST and no one will ever contact me. PLEASE help me. This is despicable. I will be forced to take legal action if this is not resolved. For such a huge company I am SHOCKED at how horrible the customer service is and that there is literally zero response! Shame on you T3!

Thank you for your feedback, Alexandria, and we're sorry to hear about this experience with your recent purchase! We stand behind our products and provide shoppers the option to either return their purchase within the first 30 days or file a warranty claim within the first two years. We can see that you've been in touch with our ******* team and that they've provided information on how to file a claim to receive a replacement product. If you haven't received these messages, it may help to check the spam, trash, or promotions folders of your inbox.

If you have any other questions, you can always reach us at *******@t3micro.com.