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Business Profile

Title Loans

LoanMart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Loans.

Complaints

This profile includes complaints for LoanMart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanMart has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • LoanMart

      15400 Sherman Way STE 300 Van Nuys, CA 91406-4272

    • LoanMart

      PO Box 8075 Van Nuys, CA 91409-8075

    • LoanMart

      1312 S. Harbor Blvd. Fullerton, CA 92832

    • LoanMart

      15456 Beach Blvd. Westminster, CA 92683

    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my loan almost a year ago and they continue to report me delinquent. I spoke with there so called compliance office and they rude and did not care about my case. Basically I did the right thing and still I get punished. My loan was paid off by my bank and they knew it has happening and told me not to worry about current payment and still reported me. Now they want to lie and act like nothing ever happened.

      Business Response

      Date: 03/03/2025

      Dear Mr. ******************************** dba LoanMart (LoanMart) is in receipt of your complaint submitted to the Better Business Bureau (BBB) and forwarded to LoanMart on or about February 18, 2025. Please be advised that LoanMart is a service provider for ********************** (******), a ******************* located in *****,****, Member ****, and is providing this response on behalf of *******

      Because we value your privacy, we are providing a direct response to you under separate cover that addresses more specifics of your account and credit reporting history. If you have any questions in the interim, please contact the ********************* at ***************************************************************. 

    • Initial Complaint

      Date:01/29/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt alleged by LOANMART. There is no agreement between me and LOANMART, and they have not provided the original contract as requested.

      Business Response

      Date: 03/05/2025

      Dear Mr. ********************************* dba LoanMart (LoanMart) is in receipt of your complaint dated January 29, 2025, which was submitted to the Better Business Bureau (BBB) and forwarded to LoanMart on or about January 29, 2025. Please be advised that LoanMart is a service provider for ********************** (******), a *******************, located in *****, ****, Member ****, and is providing this response to you on behalf of *******

      Please be advised that because we value your privacy, a detailed response to address your concerns is being provided directly under separate cover. Should you require immediate assistance, please feel free to contact the ********************* at ***************************************************************.

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Consumer states he purchased a car for $2000 and he accepted a loan December 2024. The loan payments are $206.67 a month for 36 months, making the total $7416. Consumer states the interest rate and the payment information was not shared with him at the time he was approved. He feels the interest rate is too high.

      Business Response

      Date: 02/12/2025

      Dear Mr. ******************************** dba LoanMart (LoanMart) is in receipt of your complaint submitted to the Better Business Bureau (the BBB) and forwarded to LoanMart on or about January 23, 2025. Please be advised that LoanMart is a service provider for ********************** (******), a ******************* located in *****,****, Member ****, and is providing this response on behalf of ******* 

      Given the details in our response, we have addressed your matter under separate cover but note that your account is closed. 

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loanmart has constantly made attempts to contact myself through my elderly parents. Constant mail and frequent visits to their home in a gated community. Meaning loanmart is trespassing a private community.. there are visible signs that says no solicitation. I know they are practicing intimidation by trying harassing my elderly parents to get a response.. the continuous harassment of my parents at there home and through the mail at least three letters a week sometimes two letters in a day. This is clear violation of ******** private information is being shared with a party that wasnt contractually obligated any sort of debt with loanmart.. there has been two visits to an address I am not associated with and has never been giving as a place of residence for myself. Whatever documents they claim are missing they have in their possession. This a clear practice of intimidation by making my parents uncomfortable with the random contact being made at my parents door.I do not live there all of my contact information address and phone number has not changed the harassment of my elderly parents needs to cease immediately

    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, January 3 third I woke up to my vehicle being a repo for nonpayment. I called them and ask them. Why would they take my vehicle without telling me? They said they dont have to tell me cause I was behind and I didnt contact them.Thats the problem that I have. I sent him a message a couple days ago. I asked him for payment and told him I was gonna make a payment. They sent me the information back so I do have a picture of that showing that we have communication there They say that I didnt answer the phone but what they dont say is that they put you on an automatic dollar for every 15 minutes and keep calling your phone constantly all day. And it kept kicking me off from my job and causing me to lose money it is so harassing That its just unbearable and then when you call in theyre rude and dont have any answers so I do like I always do and send a text message because they told me I can communicate that ****** they know they were getting the payment and just continue to take my vehicle and charge me $500 more and it took my vehicle across state lines with this huge toll amount to make it affordable to get my vehicle back where they can sell my vehicle within five days And they told my car where my car was in a carport on private property, but the problem is where my car was parked at. I know they told my vehicle when they towed my car. Because its a problem underneath the car with the carport and you have to come out very slow. As if they pulled my car out I know they tow my car ***** not disagreeing with the amount that I owe cause that is what I agreed upon and I will pay them, but I am going to disagree with the extra $500 that they charge before repossession fee with a knew I was making a payment and tow my car to ***************** when I live in ********. That is not fair to a customer to take that car across state lines and tell them oh well go get it.

      Business Response

      Date: 01/23/2025

      Dear Ms. ********************************* dba LoanMart (LoanMart) is in receipt of your complaint submitted to the Better Business Bureau (BBB) and forwarded to LoanMart on or about January 5, 2025. Please be advised that LoanMart is a service provider for ********************** (******), a ******************** located in *****,Utah Member ****, and is providing this response to you on behalf of *******

      We are providing the direct response under separate cover to protect your account status information from any third party view.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a title loan March of 2024 and have been making payments monthly, with all payments being over the monthly payment amount, up until the end of October. When I noticed the balance was not going down but instead growing, I contacted their customer service who recommended I call to make payments to the principle as the electronic payments are going to interest only. I did this at least twice. I initially wanted a loan of $600, loan mart stated the lowest loan they could give would be $1500, I have since paid $$2272 on this account and somehow still owe $1423. I've read the company's response to similar complaints where it appears no resolution will be offered by Loan Mart. My next step is to contact CFPB and/or FDIC to report this as theft, fraud or misleading services and find out what steps are needed to remove this from my credit. This loan including interest has been paid and the outstanding remaining amount is just extra money they're trying to force out of me. Loan Mart is a complete scam and I hope there is a lawsuit originating from the multiple complaints of overcharging.

      Business Response

      Date: 01/23/2025

      Dear Ms. *************** an effort to safeguard your account history information, please be advised that we are responding to your complaint under separate cover given the details of the account.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/29/2024 I paid them them $********* for a balance of $8.054.56 that I owed, they supposed to give me a refund of $988.02 because the withdrew a payment from my account before they got my final payment of *********. Now the kept lying to me anytime I called them for my refund. i don't how long and how many people they kept lying to or stilling their money. 10/29/2024$*********Payment via CheckConfirmation #ADHOC $236.87$236.87$0.00 Interest ReductionPAID $8,054.55$8,054.55 $0.00 Principal ReductionPAID $988.02$988.02$0.00SuspensePAID 10/17/2024$30.00$30.00$0.00Late Fee PaymentPAID 11/17/2024$768.65$768.65$0.00BillingPAID

      Business Response

      Date: 12/24/2024

      Please be advised that to protect the confidentiality of your information, we are providing a response under separate cover which addresses your concerns, which claims are rejected.

    • Initial Complaint

      Date:11/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Loanmart repossed my vehicle Nov 7 ****************************************************************************************************************************************** any documentation

      Business Response

      Date: 12/16/2024

      Please be advised that due to the nature and contents of the complaint and response, a response under separate cover is being sent to the customer.

    • Initial Complaint

      Date:08/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes is loanmart now in violation of law that I just read in effect june 2024 it's unlawful to make somebody waive there rights etc etc I sent a document

      Business Response

      Date: 08/14/2024

      We are in receipt of your complaint which lacks any information that helps support what your complaint relates to. Please provide additional information that supports your claim that "your rights were waived". 

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well, I was offered alone from Loan Mart through *********************. I had to use my car for collateral. In order to receive the loan I had to add ********************* as a lienholder on my car title once that was done I was promised the loan for $4500.I chose the company because I needed the loan that day, and Loan Mart promised that I would have the funds 10 minutes after I proved I added ********************* on my car title. I sent in the proof and right before ******** the loan officer was supposed to have the money sent to me, he asked me if the car was insured and I said no. that car sits in the garage I am not driving that car or any car at this time in my life. I would be able to get it insured tomorrow, but not before they close, which was in 45 minutes. ********, told me they could not give me the loan or work with me in anyway. Car insurance was not mentioned once in any conversation we had prior. I had been working with them since 10 oclock in the morning and now it was 6 oclock at night. I told them that I was unable to get car insurance by the time they closed and for that reason they would not send me the money but my car title is tied now to *********************. Once I realize that, I called back immediately. I kept calling back it was 30 minutes before they closed but they would not pick up the phone. Nobody would pick up the phone or answer any of my emails. So now my car they have secured with ********************* and I received nothing for doing that.

      Business Response

      Date: 03/12/2024

      Dear ****************:

      Wheels Financial Group, LLC dba LoanMart (LoanMart) is in receipt of your complaint submitted to the Better Business Bureau (BBB) and forwarded to LoanMart on or about March 12, 2024. Please be advised that LoanMart is a service provider for *********************** a **** *************** located in *****, ****, Member FDIC, and is providing this response to you on behalf of ******.

      Please be advised that LoanMart's records maintained for CCBank reflect that you entered into an Installment Loan and Security Agreement on or about March 7, 2024, and have received the loan proceeds associated with the contract. We trust that we have addressed your complaint. However, if you have any questions regarding this matter, please contact the ********************* at *************************************.

      Sincerely,

      *********************
      LoanMart for ***************** Bank

      Customer Answer

      Date: 03/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    LoanMart is NOT a BBB Accredited Business.

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