Reviews

Review Details

• Review fromBrice O

  Date: 07/25/2025

  1 star
  Horrific experience start to finish.If you're expecting customer service, pleasant demeanor or even common courtesy you should absolutely look somewhere else.This dealership has the shadiest sales tactics I have ever seen. Primarily a bait and switch technique that misinforms customers as to their lease details to trick the customer into unfavorable lease end deals.They ******* you with texts and calls when they want something.And RADIO SILENCE when you have an issue.Honestly, when you hear car dealer horror stories..... This is the dealership they are referring to on every level.I cannot say in stronger terms, choose a different dealership. I have purchased or leased many many cars. And this one is an absolute nightmare.

• Review fromVanessa A

  Date: 07/01/2025

  1 star
  Misled & Mistreated by ****************** Be Careful!Im really disappointed with my experience at Jeep in ********, especially with the way I was misled by the finance department when turning in my lease and choosing to finance my vehicle.When I met with the finance **** I was hesitant about purchasing a warrantyIve always been skeptical about them. But I was moving out of state, so he convinced me by ***eatedly assuring me that the warranty he was offering was bumper to bumper, and that the only things not covered were tires and brakes. He said this multiple times with confidence, which made me feel secure enough to agree and sign.Unfortunately, I later found out that this was completely false. The contract he sold me was a third-party warranty, and it only covers the engine and transmissionnot bumper to bumper like he promised. To make matters worse, hes no longer working there, so I cant even confront him directly.Trying to get help after the fact has been frustrating and exhausting. Ive called multiple times and mostly got voicemails. Eventually, I went in person and another employee told me they shouldnt have even sold me a third-party warranty, and that I was misinformed. I was advised to cancel the policy and get a refund on the remaining amountwhich is ridiculous, considering I never shouldve been misled in the first place.Ive since moved to another state and called to speak to the manager, who offered a half-hearted apology and basically made it seem like it was my fault for not reading the fine print. The contract was even given to me on a USB drive instead of in printed form, which felt shady in hindsight.Bottom line I was lied to by a finance *** who clearly only cared about commission, and this dealership has offered no real accountability. If youre considering buying or financing hereespecially when it comes to warrantiesbe extremely careful and read every single line. Dont trust what they tell you without proof.

• Review fromPaola D

  Date: 06/12/2025

  1 star
  If I can give them 0 stars I will would!!!We Leased A car October 31st 2024 Everything was good till now!! MAY 10 they sent me a message saying my lease was going to be over so I tell my husband what do we do you want to trade in the car or get a new one we went in to look at the other trucks they had and we ended up leaving with a new one later to find out our lease wasnt due until 42 months!!!! Mind you We already sign papers and everything and they also said just wait two more payments and come turn the truck in!!! Now they wont give us any solution to my problem Ive been there 4 times and Im just wasting my time I go sit down wait ***** minutes and no Help!!!!!

• Review fromMorey M

  Date: 10/15/2024

  1 star
  They scam you on your warranty. We purchased a 2015 jeep in 2018. With a 7 year waaranry from date of last service. They never reported the service before they sold me the car so the last service date was the original one out of the factory. So they still three years of a warranty from me by simply not recording it. Tried calling and they give you a run around on the phone and then lead you to a voicemail box and never returns. If you buy a warranty make sure they record the last service date . Shady never buying from these thiefs again

• Review fromSara G

  Date: 07/08/2024

  1 star
  I brought my car to the dealership June 9 for an engine failure. Was told the shop was backed up but due to my car being in an "emergency" condition they would accept the car. When I spoke to my service advisor, *****, he had informed me it could take 7-10 business days to receive information on the inspection. I received within 5 business days later saying that they were sure it was the engine and wanted to confirm payment so they could tear it apart to file a claim with the warranty company. Another week went by and I had reached out to see if they were working on the claim so that I could file my rental through the claim. After MULTIPLE failed call attempts to ***** and the front desk, I called the advisor seated RIGHT next to ***** and asked him to have ***** pick up his phone to find out there was no information on my vehicle after 3 weeks. The claim was not filed until June 3rd and was approved the 7th(information provided by warranty company). The first call I received from the service shop was June 10th telling me they were waiting for the engine to be delivered. June 17th I spoke to the service manager who then told me the engine was being delivered but I would have to wait 1-2 weeks to allow his technicians to prep and finish switching the engines out. The shop had numerous accounts to prep the vehicle so June 24th I spoke to ***** who said the car would be ready July 5th (2 MONTHS LATER) When I went to pick up the car no one had any information on my car and then was informed by another advisor that the car had not been worked on. Jeep has been AWFUL, I'm paying two months of rental out of pocked because they will not help and I have ZERO idea when my car will be ready for pick. I will never be going back to the service shop and would not recommend anyone for any reason to every utilize this shop. Unfortunately they would not let me leave zero stars or I would.

• Review fromtracy j

  Date: 05/07/2024

  1 star
  We bought our Jeep from Van Nuys Chrysler Dodge Jeep Ram dealership in 2022 and have always brought it in for service at this location. A few weeks ago our engine light went on. I called to schedule an appointment and they told me the earliest they could get the Jeep in was Aug 15, 2024 ( 4 months from now). I then called back a few days later and spoke to the service supervisor, ******. He told me to bring the Jeep in and they'd take a quick look well, my husband brought the Jeep in today, ****** took a quick look and confirmed their is an issue with the battery and recommended NOT driving the car until the Jeep goes in for repair on Aug 15, 2024. In what world is this ok?

• Review fromArnaud P

  Date: 04/23/2024

  1 star
  I recently scheduled a service appointment at Russell Westbrook *** Nuys dealership's service center for an oil change and a recall repair. Despite booking the appointment a month in advance, my experience was nothing short of disappointing.Upon arrival, I was met by an advisor named ****, who seemed unprepared and disorganized. Despite my clear communication about the services needed, **** informed me that the oil change would take a few hours, and the recall repair would require several days due to a part needing replacement. This lack of readiness was surprising and inconvenient, especially considering the advanced scheduling.What truly shocked me, however, was ****'s response when I asked about a loaner car. Instead of offering assistance or providing a solution, he suggested that I rent a car at my own expense and seek reimbursement from corporate. This level of indifference and disregard for customer convenience was utterly unacceptable.Furthermore, the dealership's failure to anticipate my needs, despite the scheduled appointment, reflects poorly on their commitment to customer service. The lack of empathy and accountability exhibited by the service department is deeply disappointing.In conclusion, my experience at Russell Westbrook *** Nuys dealership's service center was marred by incompetence and a blatant disregard for customer satisfaction. I would caution others against entrusting their vehicle to this establishment until significant improvements are made in their service standards and customer care practices.

• Review fromDomingo M.

  Date: 03/22/2024

  1 star
  Went in for a regular oil change and tire rotation, nothing major. Upon completion of the services I drove off the lot, my 2016 Dodge Ram 1500 began to make a loud bang noise and drive a little strange. I pulled over and inspected the vehicle, to my surprise one of my wheels was missing 4 out of 5 lug nuts. I was asked to bring the truck back, I was quick to respond "no, it's not safe" they picked up the truck and took the vehicle back. The problem was corrected. I was told by multiple employees upper management was aware of the situation and that I would receive a call. Call never came and it was only addressed because I physically drove to the store. I spoke with the Service Manager **************** he I came to an agreement on some compensation for terrible mishap and safety issue. We spoke The promise has come and gone, I've called the service department, left messages and as of today no call back. I've called the cell number provided from his business card and the same no answer or call back. Let's hope they hear me out and read my message and no AI or auto generated message,

• Review fromGeoff M

  Date: 10/05/2023

  1 star
  I purchased a used 2022 Lexus GX460 from *** Nuys Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Being that I was purchasing a used car, I overlooked other minor scratches but insisted that that deeper scratch be added to the due bill because it could cause rust.The sales manager, ***********************, agreed to pay to get this damage fixed. Since I do not live in the *******, ***** assured me that I could have the work done near my home. He agreed to cut me a check for an amount equaling the average of the 3 repair quotes, which came out to be $1,528.74. However, when I provided proof of the quotes and requested that a check be distributed, they only agreed to payout the lowest quote amount, but only after I had the work done. After further discussion, they then offered to reimburse me the full amount, but again, only after the work had been done.I do not trust that they will reimburse me for the repair costs as they have given me the runaround for almost a month now. I've called, emailed and sent text messages to my sales person, ***************************** to address this matter with no response. I spent $20,000 on a down payment with this dealership and they are refusing cover costs that were agreed upon in the contract.I will continue to pursue this matter until I receive the compensation I am owed.

• Review fromKattia C

  Date: 07/13/2023

  1 star
  I was never informed about the Chrysler's rental reimbursement policy (5 - 10 days). The service adviser told me to extend the car rental for another week via texts, and now I'm only getting half of the reimbursement. I called multiple times and left several messages and they have ignored my phone calls. They can do better. Very bad customer service.