We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Accessories

ZAGG Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with **** and received a confirmation email. Its been over a week and I havent heard anything else. I tried contacting them but all they have is a chatbot that is utterly useless. I tried emailing the order email and it got rejected. There is no company phone number or email contact to be found on their website. Im at the end of my tether. I just want my order and to be able to track it. It was placed on 12/1/24. The payment came out of my account that day. I have received no other emails from them after the order confirmation. I merely want to make sure that my order hasnt been delivered and stolen at this point. Here is the information they sent me:Order Confirmation Thank you for buying from ****! Your order details are included below: ORDER NUMBER: ******** ORDER SUMMARY Product Name: Glass XTR4 Quantity: 5 Price: $59.99 Subtotal: $179.97 Shipping Cost: $0.00 Tax: $13.50 Total: $193.47 Payment Method: Apple Pay Shipping Provider: Shipping (Express: 2-3 Business Days)Billing Information:******* ********* **************************************************************************************** Shipping Information:******* ********* ************************************************************************************************** **********

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the zagg screen protector for a Gizmo 3 (through ******** and paid over $20. It fell off within 2 days of minimal use and I've tried to submit a replacement request but it has been out of stock for over 20 days. The unhelpful virtual assistant won't provide an email for me to contact them, and states I can be informed when it gets back in stock, but again it's been over 20 days. I'd prefer to just get my money back and buy a different brand since right now we have no protection on that watch.

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Mophie charging phone case from the **** company, and left my phone in the case charging in my bedroom. I came back and found the case melting, as well as my charging cord melting into the case. I worry that my bed/house could have very easily caught on fire. There was a bad smell from the melting and burning on the case, and it took me multiple days to get the smell out of my room. I attempted to reach out to the **** company and only received one email back before getting no more insight about this situation. I have opened multiple support tickets over the past two weeks and have had no help from the company. I do not feel the need to take any legal action over the matter, but I would like to get my money back due to the product being faulty. Attached is the picture of the case and the cord that were melted.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty item is kept out of stock to avoid honoring replacement warranty. You can buy the item but if its for a warranty claim item is out of stock. 100% a scam bait company refusing to honor warranty claims.

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20304789

    I am rejecting this response because they referred me back to their customer service phone number where no one picks up. Please have them schedule a time to call me so that we can resolve this matter.

    Sincerely,

    ***************************ir warranty-eligible screen protectors. About 50% of warranty-eligible screen protectors were out of stock, even for the latest phones, which means that even if you have a valid warranty you cannot use it and receive a replacement until the item is back in stock 50% of the time. To me, these two red flags (1. **************** not picking up after 30 minutes; 2. Half of all warranty-eligible screen protectors being "out of stock") indicate that shady business practices might be at play. After all, if the item is not in stock then it cannot be replaced under a valid warranty, and if you can't reach customer service to inquire about this then you are stuck with a broken screen protector and no way to replace it. With this being true for 50% of their screen protectors, it is logical to conclude that the warranties for these products being rendered useless is a business tactic to save money on warranty services.

    Business Response

    Date: 07/12/2023

    Hello, this issue seems to be with the ZAGG.com online store and the ********************* line which is operated through the corporate side of zagg. We are a Small locally owned franchise, in ************* **, with no connection to the customer service line or the online web store. All complaints pertaining to the above, should be directed toward ZAGG.com and ZAGG Corporate. 

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19894617

    I am rejecting this response because:

    Sincerely,

    *************************************rs product and be loyal.

    Business Response

    Date: 04/12/2023

    Hello, my name is ******* and I work for ZAGG SL LLC. Our company is a ZAGG franchise and is not ZAGG corporate. This complaint seems to have been submitted to the email for our ZAGG kiosk inside of the Valencia Town Center in southern **********. Based on the complaint, I believe this is a matter for ZAGG corporate as we do not seem to have involvement. I apologize for any inconvenience this may cause and I would advise calling ZAGG corporate customer service at **************. Thank you and have a great day.

ZAGG Brands is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.