ComplaintsforGolden Valley Lending,Inc.
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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The issue is ******. Is that a computer hack because First I had a issue with the **sign then, The issue became the deposit. I had to call several times to verify if they were doing the deposit.And, it wasn't a same day loan . I had reapply several times before it even processedInitial Complaint
08/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called Golden Valley Lending just now looking for payment history for two payday loans. The two loans that I had with them in 2019 have been since paid off but I need the exact amount of payments for a pending legal case (that has nothing to do with them -- even if it did, they should give it to me anyway). Basically, I was told that this information is not available to me. Aren't financial institutions required by law to keep lending and other financial transactions for a minimum of five years? Isn't that payment history mine to be able to access? If neither scenario is not the case, I'll need an explanation based on applicable law why I can't have my account information. I would appreciate a prompt response to this complaint.Business response
08/23/2021
RE: COMPLANT NUMBER 15748821Ad
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,Compliance Resolutions
Golden Valley Lending, ****
635 ******************************************** 95485
Toll Free: **************
*************************************
Attachment
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.