ComplaintsforBrown Bear, Inc.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company's installers installed a bear box blocking access to a utility box. We marked the *** on the ground, and it was installed where placed. However, our neighbor identified the issue to the installers as they were installing, and they said they would call us. They did not call us and installed the box. We requested the box be moved once we discovered the issue. We asked if we could negotiate a discounted rate to move it based on the company's mistake. The company arranged the bear box to be moved with us, and we assumed that it would be free because we were not told there would be a charge. Then we received an invoice for the full price of moving the box ($345). We requested that the Company provide a discount because we were not aware we would be charged, and it was moved because of the Company's mistake. They threated to charge us interest if we paid late. We should be refunded this amount as it was not made clear to us that we would be charged for the service, nor should we be charged for the company's mistake.

  Business response

  12/09/2022

  This customer outlined and marked her location as required by the office staff. Once area is marked and agreed upon, the Bear Box is placed where the customer requests the location to be placed with in 6 inches. We have no authority to move the location once they have chosen the spot and our install team is on site. Attached documents support the correspondence from the homeowner. 

• Initial Complaint

  07/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was quoted a price for fixing a bear proof garbage bin and if they could not fix it, the owner said the 90$ could go to the purchase of a bear bin. Well, they did not rig it as they said. I asked the owner to put the 90 towards a new bear bin. ***** who does billing said no after I signed a contract and gave them my credit card. They were supposed to charge my credit card and never did. 2 moths later I get a **** with a finance charge from ***. I called and said there must be a mistake. She said I dont know what ***** said to you, but pay now or else Ill send you to collections. Threatening me. I told her you have my credit card and you were supposed to charge me 2 months ago. I agreed to pay and she said we cant take credit card because we have been double charging people. I sent a check and they will not cash it. I feel these people have all my information and have the ability to misuse my info. It has been one thing after the other.

  Business response

  09/13/2021

  As we explained to the client at least 5 times we could not process her credit card on our system because of a bank transaction problem.  She was quoted a price for repair of her Bear Box enclosure which I did do, and explained to her that because of the inferior enclosure that she had I could not guarantee the repair would keep the Bears out. The weld on the door reinforcement was broken and non repairable although I could temporarily fix it using pop rivets (which I did). I did tell the client she would be better off if they replaced the older box with a new one. My wife who runs our office was told by the client that she would not pay the service call and wanted a credit for the 90.00  or have it applied to a new Bear Box. We do not apply any credits to our sales.  At this point she informed me that she would not pay for the service call and did not want the Bear Box from our company. She called numerous times to complain about our procedures and how we require the information to  order bear boxes on line with the appropriate forms filled out and a deposit check first, before the order is place all which is available on our website. Still she would not pay the service call first.   We decided to no longer deal with this client at this time. Our company sells at last count ******* Bear Boxes per year with no complaints about our order procedures. I repair at least ********************************************************************* the ******* and Tahoe area. As for the invoice that was sent to ******************* it was paid in full in July and I have closed this matter. Her balance is zero on our books.

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