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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged a tow from *****,** to **********,** which has cost me $931.50. I feel like this is a unfair fee for towing from ***** ** to ********** **. I expressed to the tow company this is highway robbery. I would like a reimbursement for this tow. I was never quoted a price, only was told send me address. I sent the address and was told a driver will be there in 40-45min. Driver showed up 1hr and 30min later. This took place 3/29 at 9:34pm. The tow company charged me for 5hrs, but my truck was dropped off at my house at 12:15am. Please refund the correct amount to my account charged.Business response
06/08/2022
I did Look in to this, since ********************************* Truck is not a regular Truck it is lifted and is Monster Truck we did quote Him our Medium Duty Price of $195.00 per Hour (Port to Port) when the price is hourly Port to Port the clock starts from the time we get the call till our driver gets back to our HQ and All this was advised to ********************************* he agreed with the price and we dispatched him a driver it Took our driver 4.5 hours to complete that call we charged him for 4 hours only and even give him $80.00 discount FYI I attached the invoice for this call in this email and you can see the pictures of the truck on the provided link on the invoice.
Please do not Hesitate to call or Email me for more information
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Contact Information
23705 S Chrisman Rd
Tracy, CA 95304-9364
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.