Customer ReviewsforCarParts.com, Inc.

I ordered 4 struts. From 4 item they delivered only 3, (1 front and 2 rear struts). About 1 more item (front left strut) they say it is on its way as separate part. So the parts which I already reserved was wrong size. So I called them and requested return. They took forever on the phone and also I had to explain why should not I have to pay shipping label ???. So finally they issued return label for 3 items and thy promised me to get my money back sooner for that item which was not yet been delivered to me. It is more then 3 weeks passe but I have not responded my money back even though I shipped those parts to them. I called them TWICE and after calling I was promised to receive money back in couple days but it has been about 8 days passed and they never refunded me yet. Its worst experience ever. I remember I ordered part from them before about 1 year ago and that part was wrong size I think and I returned it but I dont remember if they really refunded me that time because they say it but I didnt really track my bank account. (Now I think they never refunded me in previous purchase as well).

Hi *****,We hope this letter finds you well. We are writing to extend our heartfelt apologies for the disappointment and inconvenience you experienced due to the unsatisfactory service you received from us. First and foremost, we want you to know that your feedback is invaluable to us, and we deeply regret any negative experience you may have had. Our primary goal is to provide exceptional service and meet your expectations, and it is clear that we fell short of achieving that in this instance.We take your concerns seriously, and we assure you that we are taking immediate steps to address the issues you raised. Our team is thoroughly investigating the matter to understand what went wrong and to prevent similar incidents from happening in the future. Your feedback will serve as a valuable learning opportunity for us to improve our processes and ensure that our customers' needs are met consistently.Sincerely,CarParts Team

Heart arrived 3 days later than they written expected date.

Hi ********,I hope this email finds you well. This is to confirm that we have received your feedback regarding your recent purchase from us. We are sorry to hear that the part took longer to deliver than you anticipated. We apologize for the inconvenience this has caused you.We sent you an email today and we are hoping for your response.Regards,CarParts Team

Avoid ordering from this site unless you want to risk losing money. I purchased parts totaling about $700, only to discover they weren't compatible with my vehicle. Upon returning them, I received only $400 back. Their policy seems designed to take advantage of customers. It's better to stick with Amazon, where I've always received full refunds regardless of the issue.

Hi *********,Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us. Upon reviewing your order, we regret to inform you that our policy, as outlined on our website, does not cover the shipping fee we paid to the carrier to deliver the package and we are not responsible for any return freight charges unless the return is due to a manufacturer's defect or a direct result of an error on our part. While we understand the frustration and inconvenience this situation may have caused, we must adhere to our policy. We apologize for any inconvenience this situation has caused and appreciate your understanding of our policies and procedures. Thank you for your cooperation. CarParts Team

I bought brake discs and pads for my son for Christmas. When I ordered them, CarParts.com guaranteed they would fit his vehicle. Because of weather and working a lot of overtime, we were unable to put the brakes on until after the 60 day return window had passed. When we started to install them, the front brakes totally did NOT fit his vehicle. Not sure if the rear ones fit since they were never opened. It didn't take a rocket scientist to see that the front brakes were WAY TOO BIG for his car. I called CarParts immediately and talked with a **************** rep and Supervisor ***** on March 19th. He said the warehouse had to accept the parts back and put in a request for that to happen. He said give him till March 25th and he'd get back to me. I have yet to speak with ***** and it is April 30th. I called back on March 29th and spoke with ****. Got the same story. Called back on April 10th and talked with ***** who assured me ***** would call me back. Just a bunch of fabricated stories to get me off the phone. Car Parts.com has a number on the brake box that corresponds to what CarParts says should fit a 2015 Buick Encore, but it doesn't. I was never offered an exchange, a refund, a partial refund, NOTHING! They guaranteed the parts would fit, or I would never have ordered them. Their 60-day return is not the problem here. I would not need to return if the parts IF they fit the way they were GUARANTEED to fit! I have had to rebuy the brakes and pads elsewhere in order to install them. I can't even try to resell a product I'm stuck with because I have no idea what vehicle the brakes fit and, obviously, CarParts doesn't either. I trusted that their "Guaranteed to Fit" was worth something besides good marketing to **** in customers.

Hi *****,Thank you for your review.We understand that the part didn't fit and according to our catalog. The break disk and break pads should be a good fit for your vehicle. Unfortunately, your purchase already exceeded our 60-day period. Thus, processing a return or a replacement would be an available option. We have a fine print on our website that you have 60-days to check and confirm if the order is all good and if its not. You can request a resolution.We regret what happened but this decision is final.All the best,******************Customer Advocate

I ordered a replacement front grille for my car in from carparts.com. Of course I entered my car's VIN number for additional confirmation to ensure the part will fit, aside the initial confirmation from the carparts.com that the grille are a fit.Unfortunately, after the shop that attempted to install the grille, took apart the entire front bumper, Grille and other accessories. The replacement grille from carparts.com did not fit, I was stuck with bill, for the shop's time even though the grille did not fit.The Grille not a fit for my car, was not my fault as the Carparts.com website confirmed the part 100% fits.I have reached out to carparts.com on my occasions trying to get the refund of the charged incurred for failed the installation, which was not my fault or the installer, but that of carparts.com. Carparts.com reveal to me that it is not in their policy to refund installation fees/charges incurred during the installation of any car parts bought from them that does not fit or work as required.I want carparts.com to refund the charges incurred for the failed installation of the front grille they confirmed was a direct fit. Yours Sincerely.M

Hi Musibau,Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us. We are writing to offer our heartfelt apologies for the inconvenience and disappointment you experienced.Upon reviewing your order for the grille assembly for a 2017 Lexus RX350, it appears that there are 2 types of grille assembly for this application. The grille assembly differs depending on whether your vehicle has the * Sport package or not. The part we sent is designed to fit models with the * Sport package. If it did not align correctly with your vehicle, we recommend verifying if the version without the * Sport package is the correct one for your needs.Regarding your request for labor reimbursement, we regret to inform you that our policy, as outlined on our website, does not cover labor costs. Our responsibility is limited strictly to the price of the part in question. While we understand the frustration and inconvenience this situation may have caused, we must adhere to our policy concerning labor claims.We apologize for any inconvenience this situation has caused and appreciate your understanding of our policies and procedures.Thank you for your cooperation.CarParts Team

Hi Musibau,Good day! Thank you for reaching out to us. This is to confirm that we received the feedback you posted about your recent purchase from us. We are writing to offer our heartfelt apologies for the inconvenience and disappointment you experienced.Upon reviewing your order for the grille assembly for a 2017 Lexus RX350, it appears that there are 2 types of grille assembly for this application. The grille assembly differs depending on whether your vehicle has the * Sport package or not. The part we sent is designed to fit models with the * Sport package. If it did not align correctly with your vehicle, we recommend verifying if the version without the * Sport package is the correct one for your needs.Regarding your request for labor reimbursement, we regret to inform you that our policy, as outlined on our website, does not cover labor costs. Our responsibility is limited strictly to the price of the part in question. While we understand the frustration and inconvenience this situation may have caused, we must adhere to our policy concerning labor claims.We apologize for any inconvenience this situation has caused and appreciate your understanding of our policies and procedures.Thank you for your cooperation.CarParts Team

Awful. Buy from carParts at your own risk. They sent me used struts, then lied to me that they would pick them up. The struts sat on my porch for over a week, being told pickup dates that never happened and carParts had no confirmation number to show me they ordered a pickup. One day the package was gone, no tracking number, nothing. I filed a merchant dispute and after two months received my money back. I sent a 20 page document to my bank, with clear photos, copies of emails and chats.

Hi ***,I am deeply sorry to hear about the extremely disappointing experience you had with your recent purchase from CarParts. Your feedback is incredibly concerning, and I want to assure you that we take this matter very seriously.First and foremost, I apologize for the inconvenience and frustration caused by receiving used struts instead of the new ones you ordered. This is completely unacceptable, and I understand the impact it had on your experience with us. We have forwarded this concern to our designated team for an immediate investigation.Additionally, I am truly sorry for the lack of communication and follow-through regarding the return and pickup process for the incorrect struts. It is unacceptable that you were provided with false information and left waiting for resolution.I want to assure you that we are thoroughly investigating what went wrong in this situation and taking immediate steps to address any issues within our control. Your experience does not reflect the level of service we aim to provide, and we are committed to making things right for you.I'm glad to hear that you were eventually able to receive a refund through your bank's merchant dispute process, although I recognize that this should not have been necessary. The refund was delayed due the dispute filed since we need to wait for the result of the case.If there is anything further, we can do to assist you or if you would like to discuss this matter in more detail, please don't hesitate to reach out to me directly. Your satisfaction and trust are of the utmost importance to us, and we are dedicated to regaining your confidence in CarParts.Once again, I apologize for the inconvenience and frustration this experience has caused you.

I ordered shocks and struts for my car in November. I recieved struts that fit, however the shocks did not. I returned the shocks and recieved new ones, but by the time I had recieved them, it was already late into December. I was unable to work on my car to replace the parts due to the snow and frigid temperatures, as well as I being a full time student and working a job. Once the temperatures were warm enough for my hands to not freeze, I tired to use the new parts I had recieved, which were also incorrect. Despite sending me the wrong parts twice, they will not accept my return, and have taken my money. I ended up going to a real store and got parts that fit first try. Long strony short, dont waste your time and money on these people.

Hi ******,I hope this message finds you well. I wanted to address your recent inquiry regarding the denial of your return request.Upon review of our return policy, we adhere to a 60-day window for customers to request returns for any wrong or damaged parts they may receive. Unfortunately, as your request falls outside of this timeframe, we are unable to process a replacement or return for the part in question.Additionally, we have carefully examined the part you received, and it was advertised to fit a Hatchback vehicle. If your vehicle does not match this type, it may explain why the part is not suitable for your specific needs.While we understand your disappointment, we must adhere to our policies to ensure consistency and fairness for all customers. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding in this matter.All the best,******************Customer Advocate

My packages was left unattended while at work and when I returned my packages was stolen. There was no help in u all settling my lost.

Hi *******,I am writing to express my sincere regret upon learning that your package was stolen. I understand how distressing and frustrating it can be to have a delivery disappear, especially after it was successfully delivered on time.Please accept our sincerest apologies for any inconvenience or distress this situation has caused you. I want to assure you that we take the security and safety of our customers' deliveries seriously, and we strive to provide the best possible service to prevent such occurrences.However, I must clarify that once a package has been delivered and confirmed as such, our liability for the package ends. While we sympathize with your situation, we are not responsible for items that are stolen after delivery.We recommend reporting this incident to your local authorities and contacting your bank or credit card provider for further assistance. Additionally, you may consider filing a claim with your homeowner's or renter's insurance, as they may provide coverage for stolen packages.Best regards,******************Customer Advocate

I got the part and it didnt fit. I returned it a couple weeks ago and it said it would take 2-3 business days to get the refund. I wait and still no refund. I contact someone and they said they were going to bump it up and expect it to be processed in 1-2 business days. 4 days later and still no refund. Its been close to a month now and I have not received a refund. I will never be buying from this company again. And advise no one else to as well.

Hi ***,Thank you for letting us know about your concern, rest assured that we are here to make sure you are assisted properly.I searched for your order using your email address and I found the order for the Steering Rack. Based on the notes, a refund confirmation email has been sent to you on April 9, please be advised that posting might take a few days because of the clearing period the bank has. Let us know if you have additional question or concern.Thank you,**********Customer Advocate Team

They sent me the wrong items twice. They charged me ****** for my first order and *****. I sent the items back. They promised me a refund, but not only did they not give me money back, they double charged me ***** for a total of ******. I went through my bank and they said that I would need to go through the merchant, I go through the merchant and they say they can't confirm that the items were returned, however I called the warehouse and they've confirmed its arrived 3 months ago. They're basically stealing my money and just waiting for time to go by. Now they're not answering my emails and when I call they hang up.

Hi ****,I am deeply sorry for the frustration and inconvenience you have experienced with your recent orders. Your satisfaction is of utmost importance to us, and I want to assure you that we are committed to resolving this issue promptly.To assist you further, can you please provide the order number? We would appreciate it if you can reply to this email so that we can resolve this concern.Thank you.

Hi ****,I am deeply sorry for the frustration and inconvenience you have experienced with your recent orders. Your satisfaction is of utmost importance to us, and I want to assure you that we are committed to resolving this issue promptly.To assist you further, can you please provide the order number? We would appreciate it if you can reply to this email so that we can resolve this concern.Thank you.