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          Find a Location

          Paysafe:Group has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfilePaysafe:Group

            Payment Processing Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            30721 Russell Ranch Rd Ste 200

            Westlake Village, CA 91362-7383

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            Customer Reviews

            1/5

            Average of 29 Customer Reviews

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            Customer Complaints

            140 complaints closed in last 3 years

            53 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/30/2011

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Paysafe is a leading global provider of specialized payment solutions. The Company services over 200,000 small to medium-sized businesses in the U.S. and offers a variety of products and solutions ranging from point-of-sale to eCommerce to mobile payment acceptance.

            Business Details

            This is a multi-location business.

            Find a Location

            Paysafe:Group has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              30721 Russell Ranch Rd Ste 200, Westlake Village, CA 91362-7383
              Email this Business
              BBB File Opened:
              8/28/1998
              Years in Business:
              14
              Business Started:
              11/13/2009
              Business Started Locally:
              11/13/2009
              Business Incorporated:
              11/13/2009
              Accredited Since:
              12/30/2011
              Type of Entity:
              Corporation
              Number of Employees:
              330
              Alternate Business Name
              • Paysafecard.com USA
              Business Management
              • BBB Response, Manager
              • Ms. Janet Guicho, Complaint Specialist
              • Ms. Jessica Lee, Complaint Specialst
              • Ms. Amber Dillard, Customer Care Research Supervisor
              • Janina Pichler, Lead
              Contact Information

              Customer Contact

              • Ms. Janet Guicho, Complaint Specialist
              Additional Contact Information

              Fax Numbers

              • (818) 540-6716
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              140 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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              Most Recent Customer Complaint

              04/03/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              on feb /01/2024 the company described , charged me $131.15, which i wasnt agree with but, i called them to cancel the services by this date; i received the documents to be signed electronicly , i did and i send them back, i have the confirmation they received them, almost a month later, on 03/01/2024, they charge me for $201.15, which is unauthorized charge, i called them, they apologize with me and told me tht ill receiving the money back in 15 days, didnt happened, on 03/25/2024 they charged me again with $20.00 , i called them and they promised me to refund me the money in 5 days, didnt happened, i called them last week to know about the process, they said, youll received the money in 24 hours, didnt happened, i called them today, 04/02/2024, they told me that show up like pending or procesing, which i considered really disrespectfully.. hope to ge my 221.15 dollars back in my account.
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              Read 139 More Complaints

              Customer Reviews

              29 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Stacey D

              04/02/2024

              My review is the same of those below. DO NOT USE THIS COMPANY Initial set up was told the majority of my fees would be at the 1.99% fees. What actually occurred was they charged 1.99 + 2% as a non qualified charges. It was clearly stated at set up how we would be using the account. When I called to find out what the fees were I was on the phone for over 75 minutes with no results. The Sales person could not help me just gave me customer service dept. After 3 days of being a customer I am already cancelling service with the company. I'm anticipating this will not go well either. Scale of 1-10 0

              Paysafe:Group Response

              04/05/2024

              Thank you for the opportunity to address your concerns. In review of your signed MPA (merchant processing agreement) the rates you were charged are correct. Also, in review of the recorded calls there was no statement of a guarantee your credit card sales would fall in the discount rate fee of 1.99%. We apologize for any misunderstanding, it was found the fees are valid. Thank you, Paysafe
              Read 28 More Customer Reviews

              Local BBB

              BBB of the Tri-Counties

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