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          Find a Location

          Red Pocket Mobile has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Red Pocket Mobile

              2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376

              BBB Accredited Business

            • Red Pocket Mobile

              18818 S Dixie Hwy Cutler Bay, FL 33157-7709

            • Red Pocket Mobile

              * Thousand Oaks, CA 91362

              BBB Accredited Business

            Business ProfileRed Pocket Mobile

            Cell Phone Supplies
            Multi Location Business
            BBB accredited business

            Contact Information

            2060-D Avenida De Los Arboles Ste 288

            Thousand Oaks, CA 91362-1376

            Visit Website
            Email this Business
            (888) 993-3888

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            Customer Reviews

            1.1/5

            Average of 85 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            319 complaints closed in last 3 years

            89 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/18/2013

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers no contract wireless service throughout the United States, including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, as a Mobile Virtual Network Operator (MVNO) on the nation's largest GSM network. Red Pocket’s product suite includes Unlimited and Pay-As-You-Go plans, all powered by the ultra-convenient Red Pocket Mobile SIM card.

            Business Details

            This is a multi-location business.

            Find a Location

            Red Pocket Mobile has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Red Pocket Mobile

                2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376

                BBB Accredited Business

              • Red Pocket Mobile

                18818 S Dixie Hwy Cutler Bay, FL 33157-7709

              • Red Pocket Mobile

                * Thousand Oaks, CA 91362

                BBB Accredited Business
              Location of This Business
              2060-D Avenida De Los Arboles Ste 288, Thousand Oaks, CA 91362-1376
              Email this Business
              BBB File Opened:
              8/20/2012
              Years in Business:
              19
              Business Started:
              3/18/2005
              Business Started Locally:
              3/18/2005
              Accredited Since:
              1/18/2013
              Type of Entity:
              Corporation
              Number of Employees:
              100
              Business Management
              • Customer Service, Manager
              • Mr. Joshua Berman, COO
              • Ms. Jessica Saldana, Fraud and Risk Manager Operations
              Contact Information

              Customer Contact

              • Customer Service, Manager
              Additional Contact Information

              Fax Numbers

              • (310) 362-8463
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              319 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/04/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I transacted on March 03, 2024, for a Red Pocket Prepaid Plan for 360-day mobile service, which I planned to use in September this year. The purchase page did not mention the duration of the activation code. The terms and activation PIN are hidden in the email that was sent out on the following week of purchase, which seems like a customer review and advertising email with other non-code-related contents included. It is automatically recognized as junk mail by Microsoft Office. The terms were not clearly written on the info page and at the time of purchase, and they only reminded once in the email mentioned above. After contacting Red Pocket again on Sept. 4th, they are not offering a solution but only providing a minor discount on the next purchase. This is not a fair solution throughout. I hope BBB can help me file this complaint and get back a usable activation code to continue the service. Additionally, my phone number and relevant service are not working and I am waiting to use the Red Pocket service, if possible. My email works and I will respond frequently.
              Read More
              Read 318 More Complaints

              Customer Reviews

              85 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dirk H

              09/19/2024

              Easy to get in, hard to get out… when I had decided to leave Red Pocket and was ready to port my cell-number to a new carrier, Red Pocket purposefully made it difficult. After explaining my self a few times they finally gave me the acct. no. and transfer PIN. My new carrier could not take the number over and received the information by the system that the PIN is incorrect. I called back red pocket and after an extra long verification method of my account I have been provided with the same PIN. After I have mentioned that the PIN seems not to work to take the number over they assured me that everything is correct and that this information would be all I need. At the new carrier a manager later found out that there is an additional “number protection” active which needed to be removed in order to transfer the number. After calling Red Pocket back the third time and bringing up the “number protection” they knew right away about it. Statement of the representative was: “… it’s our policy…” what is? Playing games with customers who decided to leave? Thumbs down Red Pocket
              Read 84 More Customer Reviews

              Local BBB

              BBB of the Tri-Counties

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