ComplaintsforDCH Honda of Temecula

• Initial Complaint

  04/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Leased a car on August 19, 2017 from DCH Honda and paid extra for premium paint color Noticed extreme deterioration of clear coat mid 2021 Since 2021, several reputable establishments had seen my car and claimed that it was a defective paint job, such as ****** Temecula Tire Shop, Bird ******************* TSM Collision, and Pro Auto Collision Got in contact with DCH Honda Temecula who referred us to contact Body Works so that we could attempt to get clear coat/paint issue resolved Followed up with Body Works continuously and were eventually told there was no record of us requesting repair Got back in contact with DCH Honda who told us that the clear coat/paint was not under warranty Attempted to contact Honda corporation on two separate occasions, one of which being March 2024 Honda corporation claimed that we took too long to contact company regarding clear coat/paint issue and that we were only covered for first 3 years

  Business response

  04/30/2024

  While we do understand ******* frustration with this situation, American Honda makes the ultimate decision, and they declined the repair. We have no control over their decision. 

• Initial Complaint

  08/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 VW Atlas from DCH Honda of Temecula on July 29, 2023. On the windshield was a crack that was improperly fixed and I asked during purchas that this be fixed as part of the deal. I was told by the person selling me the car that I would receive a call on Tuesday which would be August 1st to make an appointment to get the window fixed. In addition this was written on the Due bill. I then had to call and the service department had no record. I emailed and received days later a response from the sales rep that I would need to wait till after the 15th when the general manager comes in to see if it would be approved for repair. I stated I will not waste my time seeking approval when at the point of purchase I was told it would be fixed. I would not have bought it untherwize. In addition the service indication has come on the car which leads me to believe the car did not go through its full inspection nor get the maintenance needed in order to be sold.

  Business response

  09/18/2023

  
  
  Hi ********,
  

  This customers car is here at the dealership now being worked on.
  
   
  
  *******************
  
  Customer Relations Manager | **************

  Customer response

  09/18/2023

   I am rejecting this response because:
  
  They looked at it stated that window cracj was already filled and is acceptable to drive. It is not acceptable and was the basis of my concern when I bought it and the condition is the same. I am now having to get an estimate for a new window. 

  Business response

  09/27/2023

  Mr. ********* vehicle was seen in our service department on 9/12/23 to address his concern with the windshield. In addition to our technicians looking it over we also had a third party auto glass company come out to check it as well. We advised him that the chip had been previously filled and there was no need for concern. The windshield is not cracked or broken nor will this already filled chip spread.  

  Customer response

  09/27/2023

   I am rejecting this response because: The issue as stated on the due bill and in this claim still remains. The fill is to prevent a crack from spread and does not fully fill the crack. This is the same fill job, crack in which I had an issue with at the purchase of the vehicle and ask that it be repaired or replaced not looked at and nothing done. I have had Satellite look at it they acknowledge that it was a poor fill job and it can not be filled further and the only other option is for the windshield to be repaired. This continues to be poor practice exhibited by DCH. 
  
  
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a 2023 Honda Accord Hybrid in April 2023. 2 weeks after purchase I had many electronics issues, ABS System out, Lane Assist out, Transmission Light on, odometer dash turns off while driving. The dealership attempted to flash the computer, and ordered parts for repair, parts will be available in September 2023. I have 2599 miles since purchase, my car has not been driven for safety issues. I have asked for buyback assistance and I just received feedback from customer service , parts will be in soon September. That will be 5 months of owning a vehicle and not able to drive it.

  Business response

  07/22/2023

  This is not a dealership level matter. The issue should be taken up American Honda and escalated with them. We at the dealership have no control of parts availability or how the vehicle was built from the manufacturer. The phone number to American Honda is 800-999-1009.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am driving around with expired tags now because this dealer has not completed the registration. I filed a complaint with the DMV investigation. My bank emailed me that they will be converting my auto loan to an unsecured personal loan. I shouldn't pay higher interest rate because they can't do the one job they had left.

  Business response

  12/20/2022

  Customers registration has been completed. Customer has also been sent a copy as well to print if needed. 

  Customer response

  12/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 186***34, and find that this resolution is satisfactory to me. I did finally receive the registration about an hour ago.

  
  

  Thank you

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In March of 2021 I purchased my 2021 Honda Pilot from Dch Honda in Temecula. I noticed the rear mirrors would shake a lot while on the road, especially on the freeway. I brought it in for check up and was told they would order the mirrors and call me to set up appointment but in the meantime do not drive on freeway. They never called, I kept calling them. After 3 months of nothing I brought it in and a young man looked into to find out nothing was ever done. He had some mirrors reserved for another car and had mine replaced. Weeks later I noticed a squeaking sound when driving around. It was much louder when driving through a dip and. I ignored it thinking maybe it was just me or something inside my car until my son asked what that sound was. It could be heard from the outside. I thought it may be the shocks (though this car was too new for shocks) I brought my car into DCH HONDA of Temecula in August 3rd 2022. They said I had a cracked axle and was leaking. Had to schedule another appt. to get this replaced for August 16. After this, the squeaking sound was still there. I ended leaving my car there and had Honda rent me a car while they checked it. After 1 day they finally figured it out and order the new part and got it replaced. However, the “cracking” sound was still there but according to them the car was good. November 14th I took my car in for service wherein I was informed my axle was leaking and needed replacing as well as needing two new sets of tires and alignment because alignment was way off. I was told they would call me once they order the part to schedule an appointment. Turn around should be 1 day. After a week no call from Honda. I called to f/u and all they said was the service advisor would call me. week I called still nothing. I requested to speak with business manager. I got her voicemail - **** ********** (sp). Called a week later, voicemail again. Sent emails. Nothing!

  Business response

  01/05/2023

   

  We apologize for the inconvenience that this may have caused. A this time, our customers concerns have been addressed and repairs have been completed.

• Initial Complaint

  10/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the Tahoe on 9/27/21 at lithia dch ******** Honda. ***** **** rd. ******** ca. ****###-###-####. I purchased an extended warranty for $3867.00 for an additional 70k miles warranty. In September 2022 I noticed a wire hanging from the bottom rear of the vehicle. It had touched the exhaust pipe and was damaged by the heat. I took it to the local Chevy dealer and they said it wasn’t covered. I contacted lithia warranty and they said to look for a Chevy dealer. When I checked there website I noticed that are no Chevy dealerships in so. California. Even the lithia rep. Was shocked ad couldn’t find one. She said they don’t work with Chevy when selling me a warranty for a. Chevy. I found keys Toyota that is owned by lithia and after one week of dealing with the service manager lithia did not cover the warranty. They went out of their way to say that the bracket that holds the wires was part of the bumper and therefore not covered. Even the manager said that they wanted to make sure it was not covered. In October I contacted the Honda dealership where the car was purchased. I spoke with Corbin Higgins the finance manager who sold me the warranty and explained to him that lithia did not cover Chevy. I have him all the information and he stated he would look into it. I have not heard back from him yet.

  Business response

  11/01/2022

  Guest is welcome to bring vehicle to our dealership in ******** to get it looked at. There are also many Chevrolet dealerships throughout Southern California however, normal wear and tear is not covered under extended warranty.

  Customer response

  11/02/2022

   I am rejecting this 
  

  At the initial issue of the defect of the vehicle, I spent several days with the lithia representative searching for a local Chevrolet dealership and could not find a single one in California. I went to three different Chevy dealers and all of them said they do not work with lithia.  Even the lithia representative could not find one and was surprised. I spent three days dealing with this and will no longer waste time. Both Honda and lithia  are aware that they are selling customers extended warranties knowing Chevy does not work with them. I live in antelope valley. I am not going to drive 2.5 hours to ******** in order for them to tell me they won’t honor the repair. I would like a full refund of my complete extended warranty I purchased. The extended warranty is useless.  The finance manager that sold the policy to me did not even return my phone call or contact me in any way. I was told that all the transcripts from the lithia agents are available to the dealer if requested by them which shows all the issues dealing with them. 

  Business response

  11/03/2022

  Unfortunately, it seems the specific part that is the issue is not covered by the extended warranty the customer purchased. In the future, this warranty can be used at any LITHIA dealership, it does not need to be a Chevy dealership. If the customer would like to request a refund for the extended warranty that they purchased, they may come into the store to request a refund and receive a prorated amount back. The vehicle was purchased on 6/4/21.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Having extreme difficulties being refunded for GAP insurance since the pay-off of my vehicle. I purchased a vehicle on 10/3/2021, paid $800 for GAP insurance which was financed as part of a 75-month contract. I paid off my vehicle in May 2022. On 5/30/2022, I reached out to my sales agent ****** Rivera and General Manager Daniel Galat, to inform them of my vehicle pay off (on 5/13/2022) via email, emailed proof from my bank, and to request the refund of the pro-rated amount from 10/3/2021 to 5/13/2022. On 6/1 I followed up due to no reply and was told they would email a cancellation form. On 6/28, after not receiving a form or other response, I again followed up. ****** instructed me to call their finance dept. I called and left a message with the finance team voicemail on 7/1 and 7/5 **please note email communication attached shows date of 6/1 & 6/5 but it was actually on 7/1 and 7/1** without a call back. On 7/11, I again emailed and expressed my extreme frustration and was instructed by to "just come into the dealership and request to speak to the finance team". I then forwarded his email to their customer care representative and cc'd the general manager to let them know that I didnt think it was good business practices to not respond to customers then require them to take time off from work to drive to their dealership. Finally, on 7/11 Skye with their team emailed me the form to fill out to request the refund. I immediately filled it out and send it back along with the proof of payoff. It has now been 3 1/2-weeks and I have not yet received anything. This is absolutely unacceptable. I request a refund of GAP insurance pro-rated from date of pay off and compensated service on my vehicle for the amount of times and hours out of my day to try to get to get this resolved.

• Initial Complaint

  08/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 7/28/22 I was offered a member price for a vehicle that was posted on the DCH Honda Temecula website listed for $21,716. It was also listed as a one owner vehicle as well as having no accidents reported. Under those conditions I went into the dealership to test drive the vehicle. Upon agreeing to the price and condition, during the financial portion of the deal I was informed that the vehicle has a clean record. To which I was happy to get the confirmation that there were no accidents. Consequently, after securing a loan and going through my credit union they sent me a copy of Carfax, which reported there were two accidents as well as two owners. When I contacted the sales rep to discuss the issue he said they went over that during the signing process and it was on the thumbdrive about the carfax report. That was NOT the case. So basically, he is putting the onus on me when clearly they lied. It was false advertizing and above all I might have made a different choice and would have insisted a better pricing on this vehicle. Since they are unwilling to acknowledge their deceitful tactic I am issuing this complaint on the ground of FALSE ADVERTISMENT. They have since taken down the original posting but I have a screenshot that I took prior to purchasing this vehicle so I believe they want to hide the evidence.

  Business response

  08/04/2022

  All of our Carfax reports are posted on the website and the verbiage is automatically syndicated. It is impossible for it to post on our website and not show the second owner or the accident. Additionally, the customer also signs a copy of the Carfax prior to signing the rest of the contract paperwork indicating that he/she was made aware of the condition of the vehicle prior to signing anything else. If the customer wasn’t happy with the condition of the car he/she could have stopped the whole process then. In regard to the vehicle no longer being posted on our website, our inventory comes off the website within 24 hours of the sale which explains why he/she cannot see the car or it’s details online anymore.

  
  

  Customer response

  08/04/2022

   I am rejecting this response because:

  
  

  First and foremost, I was unaware of the Carfax report during the signing and have not found this report on the thumb drive either with the rest of the paperwork.  Secondly, I could not have stopped the process because when I received the report via email from my lender, it was the next day and I had already driven the car off the lot that previous evening.  Consequently, I once I did receive and review the Carfax report is when I contacted the salesperson to discuss my concerns about the contraction of the 1 car owner and 2 accidents.  If I was aware beforehand of these disparities, I would NOT have bought the vehicle or at least for that particular asking price.  The dealer states that they provided this information AND that it was presented in the paperwork I signed.  That is untrue because the sales rep out of his OWN mouth stated the vehicle had a clean record, so I didn't think I had to question him or that he was lying.  I presumed since I read the information from their website prior to coming in for a test and it stated "no accidents" and "1 owner" that should have sufficed.  Those two items were critical to my decision to come into the dealership in the first place.  They may have removed the vehicle from their site after the purchase, but I took a screenshot of their posting.  

  
  

  Verbal confirmation of the vehicle's history should not be stated under any circumstance IF they cannot validate or verify the history of the vehicles that they sell.   As I stated in my original complaint this dealership is shady and unethical in my opinion and False Advertisement is not an excuse for getting a sale and turn the onus on the customer when they should be held responsible for not having the disclaimer that any vehicle they sell may or may not be what is presented on their website, again that is "FALSE ADVERTISEMENT".  

  
  

  See attachment from DCH Honda Temecula website detailing Odometer Reading, Car color exterior and interior, no accidents, 1 owner, personal use and other pertinent information.  So their response is, they aren't responsible for the vehicles HISTORY!  Then my question is, why post anything until they verify what is accurate?
  
  
  

  Business response

  08/05/2022

  Unfortunately, the screen shot provided by the customer is not from our website which is www.dchhondaoftemecula.com. It is from a third party website which we’re not responsible or liable for. The vehicle does indeed have a clean title, meaning it is not salvage. The alternative to a clean title is a car with a salvage title, otherwise known as branded title car. When signing documents, prior to signing the actual vehicle contract, the customer signed the Carfax report acknowledging the vehicles history, at which time he/she could have stopped the process. I will attach a copy of this signed document. In addition, a physical copy of the Carfax report along with other documents was provided to the customer in a folder that is left on the passenger seat or dashboard of the vehicle.

   

  Here is the original verbiage for the vehicle listing from our website;

  Mocha Steel Metallic 2012 Chevrolet Tahoe LTZ RWD 6-Speed Automatic Electronic with Overdrive Vortec 5.3L V8 SFI Flex Fuel Iron Block Ebony Leather.
  GREAT LOW PRICED vehicle at a GREAT VALUE! This vehicle has passed our DCH safety inspection, has been smogged, and is priced right to save you money. Please Don't buy from someone you don't know ...come check out DCH Honda's ''Economy'' vehicles priced super low. PASSED SAFETY INSPECTION... SMOGGED AND READY TO GO! The Brakes and Tires are fine, the oil and filters are done, and our dealership didn't spend a bunch of money doing things to make this unit too expensive! JUST A BASIC SAFETY TO SAVE YOU MONEY!! AFFORDABLE and AVAILABLE right here at DCH Honda in Temecula!! Please call our Internet Sales Manager at ************ to make sure this vehicle is available for you when you want to come in. We at DCH Honda want to make sure we provide you a professional and hassle-free experience. We have this vehicle, along with several other ''Economical'' units, offered at super low prices. Many of our customers are shopping for an affordable cash vehicle in the $3,000-$9,000 price range so we have several at all times to choose from. We appreciate your business and the opportunity to help you get an affordable vehicle. Some of our used non-Honda vehicles may be subject to unrepaired campaigns/safety recalls. Check for a vehicle's unrepaired recalls by VIN at http://vinrcl.safercar.gov/vin/ Recent Arrival! Reviews: * If you like the feel of a big, heavy vehicle and you have the need to transport hordes of kids plus the camper trailer to put them in, the 2012 Chevy Tahoe SUV makes a great choice. Not as long (or expensive) as a Suburban, the Tahoe's smaller size makes it a bit easier to park, and its E85-compatible V8 engine gives greater flexibility come fill-up time. Source: KBB.com * Smooth V8 engine; supple ride; stout towing capacity; good fit and finish; can seat up to nine. Source: Edmunds Some of our Pre-Owned vehicles may be subject to unrepaired safety recalls. Check for a vehicle's unrepaired recalls by VIN at http://vinrcl.safercar.gov/vin/

  Customer response

  08/05/2022

   I am rejecting this response because:

  
  

  As expected, the dealer is playing games with verbiage.  My photo and the answer they gave about the copy I sent, whether from a third party or not was taken from THEIR original post.  It amazes me that they won't take accountability, because they know when they advertise their vehicles do they take the PICTURES which include assets.  Consequently, I don't see a post of their picture in their last rebuttal.  However, I am not going to go back and forth with their antics and slick salesmen talk.  I feel like they are an unscrupulous bunch of crooks and that's how I am going to remain in my assessment.  What I realize is that there were postings from other people with similar problems that they encountered with this dealership.  They will not admit or take responsibility for posting falsified information.  So, I am done trying to get a resolve, but I will be submitting my rating of their business on YELP as well.

  
  

  However, I appreciate BBB for their time and effort.  

  
  
  

• Initial Complaint

  07/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  On 4/30/2022 I purchased a 2020 Honda CR-V from this dealership. During the transaction I was asked to provide my Social Security Number. Since I was making the purchase with a Cashier’s check and not requesting financing, I asked “why” and was told a report needed to be run against “OFAC”; I know that OFAC refers to the federal agency Office of Asset Control that reviews transactions to for possible financial violations from unauthorized persons. Subsequent to the purchase I discovered that a credit inquiry was actually made against my SSN. When I received my registration it indicates there is a lien against the vehicle with Wells Fargo Bank. I contacted the dealership (6/30) and spoke to *** who identified himself as the finance manager. He said they would correct the issue but was vague about how long the process would be. He told me it was the DMV departments error and indicated it was out of his control.

  Business response

  07/29/2022

  We are actively changing the title information. As for the credit matter, she needs to file a dispute and it will be removed. We are unable to do anything until she disputes it.

  Customer response

  08/04/2022

   I am rejecting this response because:
  
  I wanted to advise the BBB that the matter is still unresolved. I have not received a corrected registration, nor a title on my vehicle. I have not heard anything from the dealership regarding the matter. My original registration was received 4 weeks after the purchase; it has been more than 4 weeks since I advised them of the error. 
  

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  January 15,2022 sold my 2019 Honda Ridgeline. It was never disclosed to me not until I signed all the papers that I will not get the money right away. Non disclosure of information. I have called them 3x and never returned my call.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩