ComplaintsforSilicon Valley Clean Energy
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Complaint Details
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Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Silicon Valley Clean Energy (SVCE) changed the term on how they would pay out solar customers(me) in May of 2022, instead of paying out the retail value of net metering credit, they would only pay any surplus usage. I have a unique situation where I am able to generate solar during peak hours and only use during non-peak hours, hence every kWh I use I get 40 cents back while every kWh I use only cost me 10-20 cents. With this change, I will no longer get a check from SVCE at the end of the year to cover transmission charges from PGE. Therefore I was force to switch back to PGE this June. Other wise I will go from net positive to losing 100-200 a year due to their change of term. However, SVCE charged me a $5 termination charge which I think is bogus, since they are the one that's changing the terms on me and not me leaving on a whim. I've called and spoke with many different reps / super and they all give me the run around and refuse the refund. *************Business response
07/20/2022
Consumer Response /* (2000, 8, 2022/07/19) */ A nice guy reached out and had the power to refund the termination fee. thanks!
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.