ComplaintsforSJRRSS Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I called roto rooter to come out on the second of this month because my drains were not draining. One technician showed up, when trying to unclog the line, the technician broke my second bathrooms toilet, then a second technician showed up, they used a camera, which still did not work, then informed me that for $3600 they could fix my problem, I declined, and still had to pay the $870. The technician did return the next day to replace the toilet he broke, still not fixing the original clog, and now the new toilet leaks under the floor, adding to the problem I originally called them out for. I have had no response from the company. I was told something about a figure 5, which after hiring a licensed plumber I was informed I do not have a figure 5.Initial Complaint
01/14/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid roto rooter for work to repair a busted water pipe. I was told I had a craftsmanship warranty. The work was subpar and my pipe is now spraying water everywhere again. I called when it first began which was after 7 pm and they refuse to come out unless I pay $79 after hours fee. The earliest appointment is 9 am tomorrow so I’ll be paying for a huge water bill because I didn’t make sure my pipe didn’t bust during working hours. I am livid. There’s no justification to charge me. It was shoddy work nobody has touched that pipe since the tech fixed it. It’s literally spraying from the same area thr water will be spraying for over 12 hours.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.