ComplaintsforCarters Pet Mart
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Complaint Details
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Initial Complaint
03/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi guys, I bought a medicine for my cat from them that have no instruction or label on it! it came in an envelope with just a $16 price on the envelope it was one single pill! I dont know if thats legal for pet store to sell cat medicine without instructions or label I own 2 cat and one of the cats that I try to give it to normally he eats anything :) so I mixed the pill with his wet food this morning but he didnt even touch it! I do care a lot about animals and I would love to know if selling medicine out of an envelope without label that cats dont eat if its legal?I went to the store today and ask for the manager to explain to me whats in the envelope and who makes that pill but I got no answer just rudeness Please let me know if I contacted the right department?I appreciate your reply G damesBusiness response
03/18/2024
Hello - In regards to this complaint . The consumer came into Carters Pet Mart stating he needed Cat Deworming medication . Just as a Vet does , we sold him Drontal Cat deworming tablets in a small Yellow sealed package with a Sticker of the name of the medication . I myself ********************* the owner helped this gentlemen . I showed him the product , asked him what he needed it for & i asked him how many Lbs his cat was . He stated 12lbs . I showed him the medication chart posted in front of the glass cabinet where the medication is locked up & stated he needed 1.5 pills for the cats weight . He stated he just only wanted one pill , I explained ok well just give him the full pill Atleast even tho the suggested dose is 1.5 pills . 2 days later he came into carters pet mart on 3/16/24 trying to return the empty package with no pill . There was no pill or product in the packaging . As per our policys - we do not return empty products / nor medications due to safety of animals & contamination. All our policys are stated on ALL receipts & posted in store . The customer got very aggressive demanding he gets his money back . We tried to reason with the customer & even offered 50% off another item to help compensate which was far outside our policys .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.