ComplaintsforStockton Honda

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a 2023 Honda Accord hybrid sport for $ ****** dollars on July 22, 2023. As you can imagine, we were happy with our purchase until three weeks later, and our vehicle suddenly began to have a white smoke come from the inside vent of the vehicle. We weren't sure what was wrong or happening. The white smoke was alarming and concerning, giving the fact that the car is brand new. I was concerned that maybe it was overheating or possibly a radiator leak. We called the dealership and told them our concern. The service department was not very helpful. We were expecting them to tell us to come in. Instead, they made it seem as if it wasn't as important. We continued to drive the car, and again, more smoke came out, and the dash was not displaying. We had to turn on and off the vehicle several times in order for it to display again. This is a brand new 2023 honda. We were concerned it may catch on fire. We were approximately 8 miles away and contemplated driving it or having it towed. We took the risk and drove it to the dealership. We met with *************************, who worked at the service department. He was the same individual we spoke to over the phone. He told us that, unfortunately, there are no loaner vehicles to give out. I asked him, "What was the policy for vehicles this brand new with these issues?" What happens to the customer? Does the customer have to find their way back home? ****** said, "Unfortunately, there are no loaners, so yes, you'll have to find a way home, and it's on the customer." Apparently, if you purchased a brand new car, and there are mechanical / electrical issues, You'll have to spend more money on renting a car and finding a way home. Since we didn't have an appointment, there was no guarantee our car would be seen. How can a multi- million dollar company have no loaners or even try to accommodate the customer when this is a safety concern. What a sad way to run a business, CA ********** of ******** affairs should be aware of this.

  Business response

  08/08/2023

  Spoke with ******** today. ******* working on finding the issue with her car and have provided a loaner to her. Will follow up with her with an update on her car.

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My 2016 Honda Fit had a factory recall on faulty fuel injectors. November 21, 2021 I paid out of pocket to replace the fuel injectors with OEM parts. I was reimbursed by American Honda. Six months later, the fuel injectors replaced are causing the same problem. The tech at stockton Honda said it was the catalytic converter when the real issue is faulty injectors sent from factory. My car has been there 12 days with no response from their service department and corporate says they dont return their calls regarding resolving the matter. I waited in the lobby ****************************************************************** I left and informed corporate of my being ignored totally. They gave me bad parts Honda is responsible. I DO NOT WANT THEIR SERVICE department to service my vehicle. I only need the service manager to approve the necessary repairs. Two weeks is much too long to be ignored and they dont return my calls or corporate calls to speed the process.

  Business response

  09/06/2022

  Thank you for reaching out to us. I have spoken with our Service Manager (*********************) and he has informed me that he and American Honda have been working on a resolution for this customer. As of last week, it sounds like they were able to come to an agreement and we are waiting for the customer to bring the vehicle in for repairs. 

  Customer response

  09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2019 ***** Equinox about little over 30 days ago. I was told the car had been centerfield and it was min good condition.I'm now having to replace the rotors, pads and breaks.

  Business response

  08/08/2022

  Hello and thank you for reaching out to us. We would like to have our shop look at the car and help with any mechanical issues she is having. Please contact me directly at ************. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩