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Complaint Details
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Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I applied for a credit account with Ybarras Jewelry store in July of 2020. The company informed me they report payments to Equifax however they have only reported 3 out of 15 on time payments. The additional 12 payments are displaying as No Info. I attempted to have them resolve the issue a year after I noticed they were not reporting & they said it is not on them and to wait on Equifax. They stated they report monthly and can not find any discrepancies. It is now October 2021 & I still have several months with no info being reported. This company is misleading & is providing false info that they report to the credit bureaus and they do not.Business response
10/19/2021
Dear ****************,
I`m so sorry and aware what our customer is going thru at this point regarding her credit reporting. we ae trying our best to fix this issue along with people over Equifax. I email and explain the problem to ************************************.
We have had problems lately when reporting accounts to Equifax credit bureau. We are trying our best, just need a little more time.
Truly yours,
*******************
******`s Jewelers Inc,
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Contact Information
678 N Wilson Way Ste 28
Stockton, CA 95205-4268
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.