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Business Profile

Health and Wellness

Delta Health Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delta Health has not sent out the 2024 proof of coverage and is claiming they have until 3/31 to do so. This is incredibly hard for those of us who are trying to file taxes and cant do so without this coverage proof letter. All other agencies are mandated to have proof/W-2/1099 and etc no later than 1/30. Delta Health should not be exempt from this. Having less then 15 days based on the date above to the 4/15 tax date is ridiculous.

    Business Response

    Date: 02/28/2025

    Thank you for raising this issue. We agree that there seems to have been a miscommunication regarding the due date for 1095 proof of coverage forms. While Delta Health Systems is not the entity that issues this form for the members health plan, we have confirmed that as of February 10, the members 1095 form had been mailed to the member. We understand that the entity who issues the 1095 has reached out to the member, however, if the member still has not received the form by mail, she should call us again and we will be happy to assist her in obtaining a copy.

    Customer Answer

    Date: 03/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:01/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our insurance provider Delta Health offers a Flex Spending Account with a debit card attached. We contribute a certain amount each year to this account for use at doctor visits, medications etc. We have been Delta Health customers for many years and know how the systems works. Which means sometimes being asked to provide receipts for purchases.I used the card yesterday and it was declined. Knowing it should have sufficient funds on it, I was concerned and called the 800 number on the back of the card. (Delta Health) They told me the account was suspended as I had not provided the receipts requested in June and September. I told them I had not received any requests from them regarding **************** receipt requests. I asked what address they sent it to. They said they do not mail. I asked how I would have received the request then and they said by email. So I asked what email they sent it to. And they said none, as none was on the account. They then went on to tell me that they had "taken over" our account two years ago and never confirmed any email address for us. I then gave them my email and they in turn sent me the emails they had held ** in their portal and never sent. The money in this account is used for medical expenses and I understand that they need to see receipts sometimes. Which I have always provided without any issues. But for them to suspend my account on the basis of not having an email on file?? They had my physical address-why did they not mail me the request as the other company(prior to the takeover) had done several times? Not all homes have email addresses, what are they supposed to do in this situation? The fact that they have a system that can repeatedly send me notices and not reach an email when in regards to medical monies is an issue and it needs resolution.

    Business Response

    Date: 01/13/2023

    Please see the attached response to ************************ complaint. 

     

     

     

    Customer Answer

    Date: 01/16/2023

    I am rejecting this response because:
    I never received a mailed request.
    I would like a copy of any mailed request as well as a copy phone calls in which the customer service reps told me muliple times that they never did mail me any requests.

    Business Response

    Date: 01/27/2023

    I attached all the files to this email address.  The file entitled ************************* DHS Response2 ****** is the latest response and the files named ******** (with dates) are the letters that were sent to the complainant re: their FSA.

     

    Thanks,

Delta Health Systems is NOT a BBB Accredited Business.

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