Customer ReviewsforAmerican Vision Windows

We started working with American Vision Windows in June 2023 to have new windows installed. To date, this project remains incomplete. First issue encountered was the company ordered the wrong size window, and instead of taking responsibility for the error and moving in the direction of service recovery, we were blamed and told we will need to pay the difference between the window delivered and the one will clearly told the salesperson we wanted. Second issue experienced was the company's lack of oversight and communication with the contractors assigned to do the work. We were provided a window of time when contractors were scheduled to complete tasks, however, on several occasions, the time period ended with absolutely no status update from the company. When we reached out to the company we were provided the contractors information to follow up ourselves. Lastly, when we signed the contract with American Vision Windows, we were told by the salesperson that he would oversee our project through completion with routine check-ins. No one has initiated contact with us. We will not be using this company again.

Horrible quality windows and doors. We spent over $21,000 to replace our windows and doors. 1. There was an internal scratch on one of the doors. 2. Most of the gasket trim fell off. The installer blamed the manufacturer. The manufacturer blamed the installer. They replaced it but it is falling off again. 3. One door we can not longer open. Completely locked up. I viewed a video online and the locks should line up vertically. They are all misaligned and will eventually lead to failure. 4. They left paper sticker residues on all of the doors and windows. Took many hours to clean.

I would not recommend this company. If I could give them zero stars, I would. I bought and had them install triple pane windows with a lifetime warranty. During the rains last weekend, the rain was coming into my house through one of the windows. I’ve spoke to multiple people via chat and over the phone. They keep telling me that someone from service will get back to me, which they have not done.

Just a note to beware of www.americanvisionwindows.com & www.simplysolarsocal.com. They do not honor their warranties on their solar panels. In July we discovered two of our solar panels are not producing electricity. The converter is not sending information to Edison. At first the contact at American Vision stated it is not their concern to contact Simply Solar. Now Simply Solar states the warrantee is under American Vision. After numerous attempts to American vision, now no one will answer or return our phone calls. On a second note, does anyone have a recommendation for a good solar repair/service company and a good lawyer. The Better Business Bureau is next on my list. Thank you

**** M The team arrived as scheduled. They were polite, professional, expedient, courteous and diligent. Installation was effortless. E*** ********* was extremely helpful, professional and informative. I would strongly recommend this company. Thanks, for the excellent service by all !!

Hello all Im being very generous to rate American vision windows with one star. They do not stand behind their product and the installation. My experience is this: I had a complete new window installation of all the windows in my home located in Hermosa Beach Ca. 90254, a total of approximately 14 windows. These windows I was told were of premium quality the highest line of their window products. Shortly after the expiration of my warranty one window started leaking water inside my home which was a direct result of the window seal not being adequate or the window product expanding and contracting over time. I expected to have no issue when I brought this issue to the attention of American Vision, to my surprise I was informed it would cost me Approximately $150.00 for a technician to come out and resolve the issue. I submitted to the arrangement knowing I could not afford to have rain damage during the next rainy season or one day of rain, due to the severity of the leak. The technician came out and supposedly repaired the leak by resealing the window. To my dismay the next rainy day caused more damage to my interior as a result of the leak not being fully repaired. I called American vision windows again and they informed me they would not be coming out again because there was nothing they could do to resolve the problem. Im very disappointed to say the least considering they're insincere advertising about product and service satisfaction. I am a licensed Contractor in the state of California and I had a competitor come out as well to inspect the window. We both agreed in our professional opinion the work was substandard and that is why the leak occurred. I don't trust American Vision Windows. BEWARE!!!!