Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Discount Shutters & Blinds installed white shutters in my living room and kitchen with a "lifetime warranty". The white shutters have now turned yellow from the sun. I called G*** ***** to file a warranty, he took my information and I did not hear back for a few weeks. I called again on 1/18/2022 and **** said he "submitted a remake order with the manufacturer". He verified my information and said he would call me back on Thursday or Friday of that week. Since that time I've called and emailed at least a dozen times with no response at all. I have reached out the manufacturer, but their policy is that all warranty claims go through the installer.
Business response
04/07/2022
I'm sorry this repair / replacement has fallen through the cracks. Most factories have not been doing repairs / warranty work because of "Covid" and worker shortages. This does not excuse my lack of communication with the customer.
I have once again sent in the replacement order for the two shutters and should hear back from them within the next day or two with a timeframe. As soon as the replacement shutters are finished, I will get them swapped out right away.
We cannot issue a refund on an order that was placed over two years ago (1/4/2020), the factory will not refund a warranty issue, but rather replace / repair any issue with their product. They also do not compensate anyone (including the dealer)
for labor or delays.
I will reach out to Kim as soon as the shutters are ready and schedule to get them replaced.
The MFG is ShutterSmart Ph: ###-###-####. I have placed the repair order with the head of customer service this morning via email. Her name is Kristy Combest.
G*** *****
Discount Shutters and Blinds
###-###-####
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.