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Business Profile

Remodel Contractors

Solar Savings Direct Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to install solar. The electric panel was to be replaced on 8/30. They only completed half of it because inspectors cancelled. They came back on 9/11 and finished. They installed the solar panels the following Monday. That team drilled thru my cable wires leaving us without television, and broke the cover to the attic. I was billed right away for that part of the labor and material. After I paid that I was informed that the job is still not ready for inspections due to a missing breaker. We had to wait almost 2 weeks more for the missing breaker. I believe that I only got the attention of the president of the company when I stated I was going to contact a lawyer. When we finally got to the final inspection on 10/22/2024, the job did not pass due to failure to complete items that the company was told to do on 9/11. I am still unsure if this will be completed and I never get a straight answer from anyone. I stood by the inspector when he stated what needed to be done. I have taken pictures and sent them to the company of what was NOT done. I was told someone would be out on 10/23 to make sure it passes the next inspection. No one came. I believe that once they got 90% of the bill they could care less about my satisfaction. I have talked to the president of the company and the only compensation I have gotten was $222 to cover my PG&E bill for one month. I would just like my job completed. The company knew I am am leaving on holiday Nov. 12. I have no faith this will be completed by then. I have asked several times about removal of the system for reroofing purposes and I still have not received any answer. I have asked questions about how I can manage the power stored in the battery and no one seems to know.

    Business Response

    Date: 11/03/2024

    *********,

     

    Thank you for voicing your concerns.   We certainly strive for happy customers and I can assure you that your project will be completed successfully.   I wanted to address a few of your concerns.  First,  the cable behind the wall getting damaged was certainly unexpected and not intentional.  As you know one of the screws from your install intersected the wire.  That has been fixed and you television is back operating normally.   The breaker needed as part of your install to integrate with your electrical system was a long lead item, apologies for the delay with the breaker.    We are offering to cover the cost of your electricity bills for August, September, October and November to compensate you for your delay and frustration.  

     

    Thank you 

    Customer Answer

    Date: 11/09/2024

    I am rejecting this response because: I feel it is insulting to offer what you have already done as a solution. You paid the PG&E bill for one of the months mentioned.  I still am requesting at least $1000 removed from the final bill.  I have spent many hours waiting needlessly for employees to show up to my home.  Even for the final inspection, I confirmed the time that the worker would be at my home.  I was originally told 8 am but that was changed to 7:30-8 am.  The worker did not show up until after 9.  Once again I was not told of the change of time and I was stuck at home waiting with NO communication from your company,  I  had to call to find out what was going on.  Your total disregard for my time amazes me.  However, when you want your money you have no problem calling and bothering me.

    Business Response

    Date: 11/19/2024

    I will offer $1000 removed from the final bill to settle this dispute and hopefully ease the time you spent on this project.  

  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had existing solar panels on my house. I hired this company to install additional solar panels so that I would have a zero bill from ****** monthly. My bills are more than they were before they put the additional solar panels on. I contacted the business about the problem, I have contacted ****** who they partner with for the solar loan. I paid over $3,000 to ****** last year. I also paid $2,400 to the solar loan company Mosaic. I have corresponded with this company multiple times about the issues, they have sent people out to look at it. I have an ***** squre foot house and I have 50 solar panels on my roof. It's ridiculous that I even have a bill let alone almost 300 a month from ******. This is not what was agreed upon when I hired them to put the additional panels on my roof. I want them taken off, I'd rather go back to what I had before. I was paying less a month to ****** with less solar. Completely unhappy with this

    Business Response

    Date: 07/30/2024

    Gabe O'hara complaint has been resolved and the customer is happy.  I will reach out to him and ask him to contact the BBB

    Customer Answer

    Date: 07/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this solar install was promissed in 2 months or less. They have been working on this for since late June. System is paid for and still not operational

    Business Response

    Date: 07/30/2024

    I will follow up with ************************* and get that resolved if it has not been resolved as of yet.

    Customer Answer

    Date: 07/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Solar Savings Direct Inc is NOT a BBB Accredited Business.

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