ComplaintsforResidential Mortgage Solutions
Mortgage Broker
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Complaint Details
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Initial Complaint
12/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was contacted by RMS, Residential Mortgage Solutions and was told that they would work with my mortgage company and get my interest rate lowered and negotiate my late payment to make my account current as in a fresh start. I paid them 4 payments of $600.00 and on the 5th payment I went to the bank and had that check canceled and closed the account because I couldn't get a hold of anyone from RMS.Initial Complaint
10/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In July 2021, my husband was contacted by this company, they said they could lower our interest rate to 2.75%, it would cost $1000 per month, if it took them 2 months it would cost $2000, up to $4000, 4 months, if it took longer there would be no charge. They said we just pay them instead of our mortgage and it would be absorbed into the new lower interest rate. The mortgage company made an offer of 3.5% on October 27, so we should not have had a final payment but they did not tell us until Nov 13 about the offer that required our first payment to be made on November 1, 2021. They explained they were still working to get the interest rate lower and not to sign yet. I specifically asked if it was going to extend our mortgage back to 30 years and *********** specifically said no, come to find out it does and from not paying those 4 months and not signing the offer, we are still dealing with this "modification" and we are $16,000+ behind and are lucky that they have not foreclosed on our house... my husband********************** got scammed and we continue to try to get our situation under control. So disappointed in this company and their false representationsInitial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a call back in April of 2021 from **** ********************************* he stated he could help me refinance my mtg because it was behind due to my mother's death. He said no problem they could lower the payment and interest rate and get rid of the back pay all he need was to pay 5 payments of 1200.00 and they could do the loan (payments and dates I paid: 6/7/21 $1200, 7/4/21 $1200, 8/4/21 $1200, 9/13/21 $1200, and 10/14/21 $1200). Filled out paper from them in 2021 which I have copies of. sent them bank statements (in Dec 2021 and Jan 2022 and May 2022) 3 difference times. ************************************************************* who **** said was the loan processor and was going to receive the Bank statement and finish the loan, stated she never received the bank statements. Now none of them will return email or phone calls and now my house could be going into foreclosure. Please help me. Thank you, ****Business response
09/30/2022
Consumer Response /* (-5, 8, 2022/09/22) */ **************** contacted me in August 2022 and told me they can't help me .They did nothing for me but took 6000 dollars .Now my house is in foreclosure.I want my money backInitial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I've paid them 2 payments of 800 each for march and April to find out that they've never been working with select portfolio services and a foreclosure sale is set for ******** on my home. First I dealt with ****** *****, then it was ******* ****, and ******* finally told me that sps wouldn't work with me because I wasn't on the Loan with them but I'm on title so now I'm having to file a chapter 7 to get a stay on my home to keep from it being sold I want my **** refunded asap this company is crooked and with intent to defraud me out of my money I will hire an attorney to sue them also I can be reached at ************Initial Complaint
05/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
i was approched by phone telling me that they can lowing my mortgage payment to ****** and i had to make payment of ****** for 3 months so i did 07/09/21 09/09/21 and 10/09/21 and my mortgage company worked out a payment interest and payment onf ****** and almost lost the house they did not help house try and save at all i have tried to to get my my $******* back from them i have email the manage********** and ********* seveal times they will not return my email or my phone calls i was told if i email them they will call me and they will not call me me i am asking for my ******* they have not done anything for the money i have giving them i have started paying my mortgage may 1st 2022but i need that ******* i have the money orders i sent them please help me get my money back from them thanksInitial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i was contacted by residential mortgage solutions and i did what they asked which was pay them $**** and they would get me the best rate for restructuring my home loan that was in forbearance. i was assured i would get a decent rate they said i would get the forbearance forgiven and 2.6% apr at a $750/m payment rate and this appeased what i was looking for. during the first 3 months of dealing with them they were always available to contact and talk to. but all of a sudden once i started a trial that i didnt want to do but was told i had t do or my home would go into foreclosure. thus i started the fha trial aggreement with protest. i was told by their representatives that i would deal with them not my loan company but for the past 3 months i have had to deal with the loan company as residential mortgage solutions is ignoring the phone calls and emails. contact info for people working at the company. ****************************************************************************Initial Complaint
10/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid Resiental mortgage soultion a total OF $******* to help me out with my mortgage problem due to covid 19 i would pay them every month for 4 month at the end of the 5 month the mortgage company told me that since the company i was working with would send all paper work late and nver on time MR Alex *************** was taking over my case very rude person nice when he first wanted my buissnes then he send me to Mr ********* same thing with him I had to call him and be on top of him my mortgage comapny would say they never got noyhing from them I ask Mr Diaz to please return my $**** dollars wich i had paid there comapny by check i have copeis of all of them he said he had to talk to mrs ****** she send me a lettr with mr **** that i will be getting all my money back she send me $**** only she told me they other $**** I have not recived I call her and call her and nothing I leave messages no respond today is Oct 5th 2021 and I have not recived my money that she said I will be recivInitial Complaint
08/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I gave this business $**** to help me lower my interest rate and mortgage in October 2020.Which I paid them in 6 checks.I talked to a guy name John Matthew and A woman name **************** up until I guess the last check cleared.They told me that I didn't have to pay my mortgage until the process is finished which they made me $****** back on my mortgage.I called them left them emails no response I'm very hurt that I was scam from them cause I thought I was getting help from them.Initial Complaint
08/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nov 20 - May 21 Hired them to refinance home with Wells Fargo Mortgage to lower house payment. Called, did pkg, told they would contact me and Wells Fargo. Left msg, tried returning calls went to voice-mail. I called Wells Fargo only call and info they received was 25Jan21. After a lot of attempts to contact them sent cert ltr to ***** ****. Delivered 25May21, 11:53am, front desk/reception/mail rm, have receipt. I want my $**** back. I have copies of 8 checks sent to ****. Four cashed, copies of checks cashed from bank. I am now working with Wells Fargo to assume loan with lower rates.
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Contact Information
Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.