ComplaintsforAir1 Inc

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Please do not make the mistake we made, avoid this company and Air1 Travels (their partners) Oct 5th -The initial process was very smooth, I worked with **** (from Sales) she was very prompt to schedule the videocall to go over inventory and the pickup people came to collect items ahead of schedule. Everything was fine until we made payment. Per my discussion with the Safeway "sales" person, the plan was we move out to Florida and stuff will be in storage for few days. After that we were to contact them to let them know dispatch location. No where in this whole transaction discussion or while we were making payments the company informed us that 1. Our stuff will not be transported by them but by a third party - Air1 Moving Storage Inc 2. Did not inform us that in case of any issue, Safeway will not help out (even for insurance claim if we did not receive our stuff 3. Did not inform us that once the money is paid, they will no longer be the company we will need to contact. 4. They never informed about Air1s 21 "business day" policy which is 1 month btw Because my whole transaction i had talked only with **** from Safeway I reached out to let her know we are ready for delivery on October 22nd (email conf. attached). She sent me another document, I sign and confirm. I follow-up few times who only responded when I inquire about repeat business. Again, very prompt with scheduling the call for another move but did not respond on my other query for 8 days. On 8th day I was informed by **** that I need to call their customer helpdesk instead (why wait for 8 days!). Called Customer help desk on 29th October, who in turn responded that they can't help because I need to call Air1 directly! When I call them they said they were never informed about the dispatch, so they ask me to send another email directly to them and 21 day clock will start from 1st Nov now. Now we are stuck with no stuff, bad customer support from safeway as well as Air1. Still no delivery

  Business response

  06/30/2022

  Business Response /* (1000, 5, 2021/12/07) */ **************************************************************************************************** the complaint is against Air 1 Travel in San Francisco an Agency travel. We are Air 1 Air Conditioning and Heating Inc. We are an air conditioning and Heating company in Los Angeles Area. Business Response /* (-10, 6, 2021/12/07) */ Business supplied email: ******************* Use this address for any contact with the Better Business Bureau Consumer Response /* (3000, 8, 2021/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Request the BBB to re-route the complain to correct companies - This is for Air 1 Moving and Storage, INC Safeway Moving Systems

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