ComplaintsforTransco Transmission and Auto Repair
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Transco Transmissions on ****************** ********** ** has been attempting to rebuild, fix/repair my transmission on 2006 Acura ******* miles as of 8/3/2018. Today she is at the shop again for the 10th time as of 9/10/2021. They do not know how to fix. The owner **** at one time said he was just about done with it and ready to drop the transmission and put another (figured a rebuilt one) but to this day nothing has happened. To this date I believe her transmission has been dropped for repair at least 4-5 times. **** is out and **** is at the shop now and I reminded him if they can just do what **** had suggested at one of the earlier appointments and **** said it is not to that EXTREME place yet? it has been 3 years what is extreme to them? I have asked **** repeatedly to please contact **** regarding my car and he always has the same response- he may talk to him today or tomorrow, and I feel as my messages never reach ****. Currently they gave me a loaner w/a slow leak front tire and antenna motor that doesnt stop. I want my car back I want my 3 yr warranty to start the date my car is ****% ready, I want a refund, I want my car fixed.Attached you will find several of the invoices we have collected from all the visits.Business response
11/16/2021
when I was finally able to speak on phone I had my service manager **** go ahead and order a reconditioned transmission. We installed it last week. The car is working well now and we gave them the car last Saturday. We gave them a 12 month warranty as this was our coverage time.
We have never had such problems with a ***** or Acura this way. The unit was a problem unit from the factory. We had a lot of time and money in this transmission. We are at several thousands of dollars lost on this transmission. Im happy it works and I'm sorry Ive lost the ********** as customers. They are very nice people. I just want them to love there car again ! :) They will let is know on the 15 day recheck.
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Contact Information
Business hours
Today,8:00 AM - 5:30 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 9:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.