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Complaint Details
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Initial Complaint
09/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Made a purchase from this company, upon receipt of the package there was a hole in the bottom of the package and the contents were removed. The package was delivered to a locked mail locker and required signature for the package. I reported the issue to the seller and they reached out to **** for investigation. They concluded that the contents were removed after delivery and provided me a picture of the top of the package showing no damage, but not the bottom. A rep from BE informed me that **** has reprimanded the delivery person for not following policy in getting the customer signature, and accepted their word that the package wasn't damaged at delivery.BE will not file an insurance claim because ****s investigator says the delivery person delivered an undamaged package to a locked mail locker even though the package was supposed to be signed for or taken back to ****, and wouldn't conclude that the mail person stole the goods after determining that they already don't follow policyBusiness response
09/23/2021
We are not able to to do anything in this matter as the item was shipped, undamaged and the package was shipped insured with signature required. The issue is with the postal service ... the issue is not with us.
There should bot be any negative feedback placed on our business as we did everything exactly to the required shipping terms.
The customer needs to take this up with the postal service.
Don Rinkor
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Contact Information
Business hours
Today,9:00 AM - 4:30 PM
MMonday | 9:00 AM - 4:30 PM |
---|---|
TTuesday | 9:00 AM - 4:30 PM |
WWednesday | 9:00 AM - 4:30 PM |
ThThursday | 9:00 AM - 4:30 PM |
FFriday | 9:00 AM - 4:30 PM |
SaSaturday | 10:00 AM - 2:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.