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Business Profile

Vaporizers

Cyclone Pods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am now attempting for the third time to cancel my subscription. The only way to do so is to email *********************************** and request a cancellation. At which point they replied Thank you for contacting us, you can manage your subscription by logging into your account here. Please note there are two purchases required to cancel a subscription due to the discount given. Let us know if you have any other questions Have a great day!So they actually believe they can force me to make a second purchase as a subscription before I cancel it. That will not be happening, and if they even try to charge my card after telling them to cancel any and all subscriptions associated with my email address. I am submitting this complaint because they wont allow me to cancel it and when they try to charge my card again I want this claim to already exist so I can sue them into literal oblivion.

  • Initial Complaint

    Date:11/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a battery and a coffee flavored vape pod on September 13th. Their product didnt work, so they offered to send me a new battery. That didnt work either. They decided it must be the pod, so they said they would send me another flavored pod. Unfortunately they sent another battery instead of a pod. Its now November 5th and I have asked for my money back three times in the last few weeks and no one has bothered to respond to my emails.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my first order September the 28th and the starter kit I got came with a mint pod that every time I took a puff the liquid would get in my mouth. I ordered a pack of pods of 2 differwnt flavors to see if it was just that pod or if it was the whole system that didnt work. my second order was on October 13th. With my second order I also got their other vape starter kit and I liked how it worked much better, no liquid would get in my mouth. On October 28th I requested a refund of the original starter kit and 2 packs of pods that I had bought (one of the packs were completely unopened). I sent the returns in and waited for a response from the company, none came so I reached out to them on November 15th to see the status of my return. From the beginning I could tell they didn't want to issue a refund, but I told them I just want to exchange the original starter kit(thunder) for another Surge starter kit(the second kind I bought) and to exchange the thunder pods pack for a couple / cost equivalent of the surge pods. I was given a $3 discount towards my next purchase. I returned $50 worth of product. I talked to the manager next and they said the same thing, I can not exchange for different products or get my money back. This seems very unfair to the consumer, since they were returning faulty products and the company took my returned products but only gave me a $3 discount code for my next purchase. I asked for my returned products back since they wouldn't exchange or refund and I was told no they were thrown away. So now I have no product and I'm out of that monet.

Cyclone Pods is NOT a BBB Accredited Business.

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