We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Magick Planet LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 264 total complaints in the last 3 years.
  • 132 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I placed the order for the products on March 14, 2025 it did not state it was sold out. After waiting for a couple of MONTHS, I called and spoke to someone that said it was back ordered and *** wanted to wait a couple of weeks. If it didn't come in then I could call and get a refund. I have been calling over and over even using someone elses phone and no one will pick up. They have two different emails, one on the website and one on the phone-recordering instructions. No one will get back to me. I have even called at the appropriate times and still, no one and nothing. I finally called again and again got the same person on the phone and she said they do not know when and if this product is ever coming in. After waiting three months, it is my money and I want it and deserve it back. This is false advertisement.

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order months ago with this company and they never shipped my order. Upon contacting them through numerous emails and phone calls, there is no one that has responded. They just took my money and disappeared.

  • Initial Complaint

    Date:06/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered candles and received my package and they are not as described. Website says 'Reiki charged soy votives' but they look like Paraffin. I tried calling, no way to leave a message. I wrote them several times via the email on their website and no response! Granted it is only $8 but clearly this business might be scamming people and not offering returns or refunds.

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved an order confirmation email on March 19th 2025 (the order may have been placed a day or two prior) I purchased The Occult Tarot from them and haven't recieved it yet. I've sent several emails to them over the past few months, and even tried their phone with no response. I've checked for updates on their website, but it continues to say my order is "awaiting processing". I'd honestly prefer to just have the thing that I purchased, but if that is unlikely, I'd want to seek a refund.

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on ************************** on 4/20/25. The money was withdrawn immediately, however the order still says awaiting processing. It has been almost two months. I have attempted to contact the company twice via email and have received no response.

  • Initial Complaint

    Date:06/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 packages of Green Tealight candles Light candles with 30 candles in each package and they will not respond. I made and pained for this order 3/28/2025. I have written 2 emails and I have gotten no responses I want a full refund of my money. I can attach a receipt that as of today it still shows they havent even sent these candles. They also will not answer their phones in all this time. And the message on the phone says to send an email inquiry to one email address their website says a different address and this has changed more than once they are running from filling their orders once they have your money. I want a full refund. Unfortunately I have found on social media today this is a quite common response from this company. I will not wait for their excuses and promises to send product, as I can see from many reviews they never ever send the products!

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It's been about two months since I ordered from this website. I have not recieved my order or an email update saying it was shipped. I've emailed twice with no response.

  • Initial Complaint

    Date:06/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 tarot decks of cards on 01.29.25 for a total of $60.36 from the website, which says the shipping should happen within 1-7 days. A month later, and there was still no tracking information. I sent 3 emails, then got 1 response that they would send tracking information/ship the next week. That did not happen. I have sent 7 more emails and not gotten a response. Their phone does not take messages and hangs up on me.

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original order made on line April 16, 2025. I ordered 8 tarot decks. Product was never delivered. I emailed several times and no response so I called them on 5/27/25. I Spoke to live female and she said it was backordered and did I want to cancel the order and received a refund. I said yes. She said it would be refunded immediately. No refund ever came. I have been calling for the past four days and the MAIL BOX IS FULL is the recorded response. It also says to email customer service at **************************. There is no email for customer service @ **************************, it was returned. So I sent an email to *********************************** It went through but this is the same email I have contacted in the past and no one ever responds. I just want my money back.

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several items from this company. They will not respond to emails or calls and now I cant get on to the website. They owe me ***** and I cant get them to contact me or send items!

Magick Planet LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.