Customer ReviewsforToyota Santa Monica

My first Mirai was totaled and I wanted to get back into another one. I spoke with the finance manager, and the first thing I told him was that I didnt want any of the warranties. He told me that it was already on the contract and that Toyota Financial requires all warranties if I want the 5.49% APR instead of the *****% APR. A week later I spoke with Toyota Financial, they said I DID NOT need to purchase the warranties to get the 5.49%, which meant I was lied to I called the finance manager, he said he remembered I told him I didnt want the warranties but claimed he never told me I was required to purchase the warranties in order to get the 5.49% APR. I was furious!! After much arguing and grief, he said he would cancel the Platinum (which I could do myself) and also the tracking warranty. I was so stressed out at the time between the previous car accident, the lawyers, doctors that I agreed to not take any actions and settle for just those two.After four months the platinum was refunded but not the tracking warranty, even though it had been deactivated by the warranty company four months earlier the finance manager.When I told the finance manager refund for the tracking device was not cancelled, he said they don't refund tracking warranties and he never told me he would. Then started to accuse me of lying on my application about where I work and my income. This was a threat to get me to back off. I pointed out his name was on record four months earlier for the cancellation for the tracking warranty and why would he cancel it if I wasn't going to a refund? He checked his emails which confirmed the above. Suddenly he became Mr. ***** promising to get the refund. I eventually got that refund, but was still stuck with the paint and windshield protection I didnt want. This was a horrific experience. I will no longer trust Toyota of Santa Monica or any of the other LA Car Guys locations.

I went to their dealership in Santa Monica because they had a preowned car I was interested in I decided to buy the car I did not know who was financing me, because they did not say. and they never gave me a contract I asked before I left shouldn't I get more paperwork and he said no About a month later I still had not received a contract and stopped by there about how do I get my vehicle service they told me I just need the vin # and they would see it in their system. Then I went to get the service done and they told me I had no service plan . .I told the service person they had never given me a contract and the guy at the desk printed it out this is 5 months later. When I saw the contract I saw what they were charging for the car and financing and I almost passed out. When we were waiting for the financing guy to do paperwork he said a few times "I am throwing this in for you and this in for you" He never said do you want to purchase this warranty or that warranty no he said I will throw this in for you. I learned all this when I finally got a contract. Basically, the guy screwed me every which way that is why they never gave me a contract. They are not honest people.