Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Payment: July 6, 2025 Amount Disgusting: ***** Item: Keychrone K2 HE Reason: The Order was delivered to the wrong address. I called my local ****, and they told me over the phone that it was delivered to another address The Business declines my request for a dispute even after I told them it was delivered to the wrong address

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im an independent creator who publishes videos on TikTok. Recently, TikToks moderation tools have repeatedly flagged my fully original videos content entirely created and produced by me as unoriginal. My appeals were denied without explanation, beyond the single word unoriginal, and without evidence or real review.For full transparency: I do have some older videos on my account that include short, fair-use style clips (e.g., historical UFO footage and whistleblower testimony). Ironically, those older videos have never been flagged. The problem only happens with my 100% original content made exclusively for TikTok.I followed all community guidelines and tried to resolve this directly by contacting TikTok support multiple times, but my concerns have been ignored. This pattern shows systemic issues with TikToks moderation and appeal process, which misleads creators into thinking there is a fair review when there is not.I am now forced to repost these original videos on other platforms to protect my work, despite originally making them exclusively for TikTok. Im seeking a genuine human review of my content, a clear explanation of why it was flagged, and changes to ensure creators are treated fairly.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a first-time, small creator who joined TikToks Creator Rewards Program in late June 2025. Before joining, I posted 710 second videos and saw strong growth: thousands of views per video, one with 3M+ views, and 1K+ new followers per day. My content was performing well until I entered the program.After joining Creator Rewards, TikTok began suppressing my 1-minute videos, which are eligible for payment. These longer videos now struggle to pass ****** views, while my unpaid short videos still reach 3K4K+ consistently. I ran a direct test by posting both types side-by-side. Only the unpaid content performed. I believe TikTok is intentionally throttling monetized content to reduce payouts, especially for small creators like me.Though I did earn $1,600 from one 1-minute video and $252 from another, nearly every other monetized video Ive posted has earned between $0.00 and $0.04. Ive posted daily, stayed consistent, and followed platform best practices, but my reach, engagement, and income have all dropped.From June 29July 5, TikToks analytics show I lost over 5 million views, with a 64.7% drop in views, 68.1% drop in likes, and 77.1% drop in comments. It feels like Ive been penalized for joining the program. I joined in good faith, thinking it would support my growth, but instead, its stunted ***** requesting a full review of my account and fair treatment in Creator Rewards. I have video analytics, screenshots, and earnings proof to support everything stated. If unresolved, I plan to escalate this to media outlets tracking the suppression of small creators.Thank you for your attention to this matter, and I look forward to hearing from you soon.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was banned for being underage, but I am 16 years old the required minimum age for TikTok. I submitted my ID, and ********************** emailed my parent for age verification, but the link they provided does not load. Ive tried multiple devices and emails, and I havent been able to submit another appeal. I emailed TikTok multiple times and have not gotten any helpful response.This is my second time being banned unfairly, and this account contains personal, private content I do not want to lose. I followed all of TikToks steps, but the verification process is broken and Im being ignored. I need my account reinstated.

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TikTok account @thenynynicole was hacked on [07/07], and I have been locked out ever since. The hacker has changed recovery settings, added unauthorized 2FA, and is now using my account to impersonate me and promote sales for their own profit.I've submitted multiple reports to TikTok, including proof of email access, identity, and original ownership of the account. I've also had over 10 people report the account for impersonation. Despite all of this, TikTok has not helped and the hacker continues to post and make money using my name and content.I am filing this complaint to request immediate restoration of my account or permanent takedown of the stolen account to protect my privacy and digital identity. This situation has caused significant emotional distress and fear of personal information tv 3 leaked. TikTok's lack of response has made the issue worse. Im asking for an takedown of the stolen account to protect my privacy and digital identity. This situation has caused significant emotional distress and fear of personal information being leaked. TikTok's lack of response has made the issue worse.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing regarding my TikTok Seller account registered under the email ************************* associated with the company ******************. My account has been deactivated for over 90 days, and according to your policy, I should now be eligible to withdraw any remaining funds from the account. However, I am currently unable to do so, as the withdrawal option remains unavailable. I kindly request your assistance in removing the hold on my payments and enabling the withdrawal of the remaining balance to my linked bank account. Please let me know if any further steps or documents are needed from my side. Thank you for your attention and support.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As someone who makes videos sponsored by big brands (*****, ************, *******) and gets these things in exchange for promotion on TikTok, I find it unfair and disheartening that this company has been able to take my state issued Drivers License and approve me to be able to promote through both TikTok shop and posting my videos that will hit the explore page and through TikToks own TikTok shop. A few days ago I was places on an account suspension/ban for being under 16. Despite me already sending In my drivers license in the past, I sent it again hoping for a quick resolution. I sent them a picture with the front and back of my drivers license as well as a picture of me holding my drivers license, even with doing all of this they have taken taken a look at my appeal and claimed that I am under 16 taking away my ability to promote my sponsored product (which can get me in trouble with the brands I work with) and my ability to message brands and friends.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost access to my TikTok account (@_.yeonlst) because TikTok removed the ******* (X) login method, which was the only way I ever logged in. I never got the chance to add an email, phone number, or password before they removed ******* login. As a result, I have been permanently locked out of my account, even though I am the rightful owner.I reached out to TikTok Support multiple times asking for help and offering to verify my identity. Instead of helping me, they repeatedly sent me the same copy-paste response telling me to create a new account. When I pressed further, they told me no more support would be provided, even though I never received a real answer to my question: whether I could prove I own the ****************************** never warned users in advance that they were removing ******* login and provided no way to recover accounts tied only to *******. I believe this is irresponsible, as it has resulted in loss of access to my content, followers, and years of personal data.What Im Requesting:I would like TikTok to offer a secure method to verify my identity and regain access to my account. Or at the very least, retrieve my content from the account. I am not asking for anything unreasonable, just the chance to prove ownership.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created my TikTok account @rogue.republic 5/18/2024 from ********, ** and used my *** email address. Last month someone hacked my account, logged in and changed the credentials. I contacted TikTok like 20 times, through in app and email but no one is helping me. Someone else took my account and is now pretending to be me. This is not safe and secure if this is the level of security. I need this resolved. It is scary as my personal information is on the account. I reached out several times but no help. It is causing me to have panic.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently banned on or around July 1, 2025 without warning and in error due to associating a new phone number that was previously linked to a banned account owned by another individual. Immediately after logging into my account on the phone with a new number, I was taken into a banned account; I captured a screenshot (attached) to document and then promptly removed this new account I did not recognize from my phone. As I attempted to open my account @loettegray (login attached to contrast), I received the permanent ban. Again, the banned account below is not associated with me in any way; I do not know the person and am not responsible for who owned my number previously. The recently acquired #************ appears to be the cause of the issue. My existing #************ has never been associated with a warning or violation in the over 5 years I held my account @loettegray. Ive sent several requests for review and get an automated: permanent ban stays email without explanation. I submitted a Data privacy request and did not receive a response. I want a real person to review the issue and let me know exactly what they are banning me for if they have a potentially valid reason - this new phone number issue looks to be a common one, and a deeply unfair business practice impacting thousands. Not having it reviewed for this known issue when multiple requests have been sent is an unfair practice, as well.