ComplaintsforSnap Inc.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My device was unfairly perma-banned, even though I never violated Snapchat?s TOS. I posted a video on my story and tagged my friend, whose username is something along the lines of shrooms420. As a result of this, Snapchat perma-banned my device for violating their Drug Content Policy. My friend?s account or device received no penalty. This was in September 2023, and since then I have reached out to Snapchat Support on multiple occasions, who failed to assist me with the matter. All I ask is to have my device unbanned and the ability to create a new account .

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  So I have been device banned on ********************** for no apparent reason for supposed commercial sexual content I have appealed this ban but it was not accepted. I would like to be unbanned because I believe I have not done anything wrong on this app. Please get back to me as soon as possible.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On August 18, 2024, I received a notification that my snapchat account (username: haleyrathel) was reported and reported content would be reviewed at 3:25PM EST. At the very same time at 3:25PM EST, I received an email that my account was permanently locked. I received no warning and have data on my account that I can no longer retrieve. Nothing on my account went against the snapchat guidelines. I use this app for personal use but mostly business use. I would like to retrieve all of my photos off of this account as well as get a reason as to who reported my account and why it was reported. It is unfair that I am not even given an option to appeal my account as I have had an open account for over a decade. I request an appeal at the very least, but I should have received a warning regarding content as Snapchat should not be able to close my account without giving any reason or at least showing what account was reported. It is unjust and unfair and I will continue to report this as well as file legal action if I cannot retrieve my information off of this app.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Hi I need help recovering my Snapchat account as I keep getting automated responses through snapchat support. My account was hacked and wrongfully made inaccessible as there was a malfunction with Snapchats software in detecting a breach in snapchat rules.Somebody reported my account to pull a prank on me and now it's costing me my account, my memories, the friendship and everything.With no prior breaches, my account was made indefinitely inaccessible within seconds, with no opportunity to appeal the ability to log in. Ive had my account for years, and with no option to dispute the breach through snapchat support Ive had to reach you guys through any means necessary. I know people who are plugs through snapchat, or post videos of them drinking underage who still have their accounts, so i feel it is unfair these people are allowed to have their accounts when mine was made unusable while making a harmless joke. If there is anyway you guys could help review the breach to prove I did not breach the rules it would be greatly appreciated. i dont want to lose my account, or the years of photos and videos i wont be able to get back. I know this exact situation has happened to lots of people, so im hoping you guys can help me. I implore you to help me and get my account back as this is very important to me. I'll be forever grateful to BBB.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My Snapchat account was hacked resulting in a device ban I bought a new phone and transferred everything over to still be device banned My account works fine on other peoples devices however so its not my account

• Initial Complaint

  08/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Boa noite, fui banido injustamente do snap chat, inclusive minha conta sem aviso prvio. Foi negado pedido de reviso. Gostaria de uma ajuda da BBB, vocs so minha ltima esperana pelo menos de cria uma conta nova e usar novamente o app, pois baniram at meu aparelho de receber uma conta nova. Por favor me ajude, desde j agradeo a equipe e confio em uma resoluo mais breve possvel.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My account was compromised, and someone violated the community guidelines without my consent. I am seeking assistance in recovering my account, as I have been receiving only automated replies from Snapchat support. My account was hacked and unjustly rendered inaccessible. There were no prior issues, yet it became permanently locked just moments after I connected to WiFi, leaving me with no chance to appeal the login restrictions. I have maintained this account for 11 years, and with no means to contest the breach through Snapchat support, I am reaching out to you through any available channels. If you could assist in reviewing the breach to demonstrate that I did not violate any rules, I would be extremely grateful. I do not want to lose my account or the years of cherished photos and videos that would be irretrievable. I understand that many others have faced similar situations, so I am hopeful for your support. Please allow me the opportunity to enable two-factor authentication and change my password to prevent this from happening again. My ex-partner, who has narcissistic tendencies, accessed my account and added several contacts without my approval while I was on a 15-hour flight with no access to Snapchat. I can provide documentation proving that I was on the flight when my account was accessed without my authorization. Upon landing and connecting to WiFi at my hotel, I found myself locked out! I have enjoyed using Snapchat for over a decade and would be devastated to lose access to one of my favorite applications due to this incident. A support representative previously informed me that my account would be unlocked within 48 hours, but the link they provided did not resolve the issue.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  **Subject: Immediate Action Required Regarding User "kevvyinthis" Ongoing Child *** Trafficking Investigation**Dear Snap Inc. Legal Department,This letter is to urgently address a matter of critical importance involving the Snapchat user identified as "kevvyinthis." As a criminal prosecutor, I must inform you that this individual is currently under active investigation for child *** traffickinga crime of the utmost severity. Furthermore, it is imperative to note that this individual is not legally permitted to engage in any social media activity under the terms of the investigation.When this information was initially brought to the attention of Snap Inc., along with substantial evidence implicating this user in activities that pose a clear and present danger to minors, no corrective action was taken by your platform. This lack of response is not only deeply concerning but may also represent a significant lapse in your companys duty to protect its users, particularly those who are most vulnerable.Allowing "kevvyinthis" to maintain an active presence on Snapchat under these circumstances is a grave oversight. The evidence against this user suggests a pattern of behavior that poses a direct threat to the safety of minors. The potential for further exploitation of children via your platform is not just a theoretical riskit is a reality that demands your immediate and decisive intervention.I strongly urge Snap Inc. to act without delay to deactivate the account associated with "kevvyinthis" and to fully cooperate with law enforcement agencies in the ongoing investigation. Failure to do so may not only compromise the safety of countless minors but could also result in severe legal repercussions for your organization.

• Initial Complaint

  08/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Theres no sexual content within this snap spotlight. What are you guys talking about. First it was hate speech & now its sexual content. Stop and actually review my content before denying my appeal. Theres no ***, nothing to sexualized or no sexual content. I want a real review by a human and not a bot. Its clear Snapchat does not like Christian content and youre being biased towards my content. This is clearly harassment and I will not take it anymore. Please review this content & if my content is not restored I want your legal team content. You have sexual & sexualized content all over this app by allowing women to post whatever content that includes see thru clothes, half naked pics & etc, but you do nothing to that content. I want to talk to someone so my lawyers can get involved. This isnt ok or fair and you know it. I want all my content that has been limited restored. b8019198-36a5-448d-b177-ba2516affc7c

• Initial Complaint

  08/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Dear BBB Team,I am writing to lodge a formal complaint against Snap Inc. (Snapchat) for their failure to address a serious privacy and security issue related to my account. My ******************** username is ********* and I am facing an urgent situation that requires immediate attention.Issue Summary:I created my Snapchat account some time ago, but unfortunately, I have forgotten both the email address and password associated with it. Despite numerous attempts to recover my account by following ********************* procedures and contacting their support team, I have been unable to regain access.This situation is particularly concerning because my personal photos and data are stored within the account, especially in the Memories section. I am deeply worried that the account could be accessed without my consent, potentially by my ex-partner, who may be attempting to log in to harm me or misuse my private information. This poses a significant risk to my privacy, personal security, and emotional well-being.Request:I am urgently requesting that Snapchat delete my account to prevent any unauthorized access to my personal data. This action is necessary to protect my privacy and ensure my safety.Conclusion:I am requesting your assistance in ensuring that Snapchat takes this matter seriously and deletes my account as requested. I would prefer to resolve this issue amicably and without further escalation. However, if Snapchat does not comply, I may have no choice but to explore additional legal avenues to protect my privacy and safety.I appreciate your time and assistance in this matter. Please let me know if you require any further information from me to process this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩