Customer ReviewsforPolycom, Inc.

I have been trying to get a replacement battery for this headset for almost 3 months now. After being told it was being sent, then being told it was on back-order, then being told it was sent again, I still don't have a battery for my headset, which was only 7 months old at the time this claim started. I have sent multiple emails, have had many chats, and also many phone calls about this. The last person that I spoke to, ******, said that the case was being escalated to the customer relations team, who would be contacting me within ***** business hours. That was 18 days ago and I have not heard from anyone. Then I got an email stating that my case was closed!!! Now when I try to call, as soon as I give someone my case number, my call gets disconnected. The first time, I thought it was a mistake. When it happened again, as soon as I gave them my case number, I got angry. This is the worst customer care I have ever seen. And all over a battery that is worth less than $5!! I would just buy one if I could find it anywhere else, but I can only find it from Alibaba, where I would have to buy 30.

I have owned a platronics bluetootooth device longer than I care to remember. I've always put a warranty on my device because things tend to happen. My bluetooth before my last one started sounding bad people were complaining that I sounded far away or under water so I knew that I had a warranty with best buy and that I could get another device under this warranty. Well last year on the 12 of August I went to get another bluetooth under my warranty I was told that platronics no longer honor the in store warranty and that if I wanted to get another bluetooth it would have to be another brand or if I got a platronics I would have to pay full price which I did. They also said that platronics had a year warranty on their products on the back of the box. So I forfeited my warranty with bestbuy and purchased the platronics v5220 on August 12, 2022 and a couple of days ago I was out and I proceeded to take my coat off before getting into my car not realizing that I knocked the bluetooth out of my ear in the parking lot. When I realized what happened I went back to where I was and found the blue tooth it had been ran over by a vehicle I picked it up and brought it home I went to Bestbuy on 1/08/22 to replace it and that's when I was told that I no longer had a warranty with them on today I reached out to platronics where I was told that there warranty doesn't cover damaged items. I feel like a warranty is a warranty and they should honor this because I have only had this device for 5 months. After talking to several people within the company and no one wanted to help the situation I felt a need to reach out so no one else will get this treatment.

I purchased a Blackwire **** headset of the **** series and was highly disappointed to find that the ear cushion was a cheap foam material, not leatherette as shown in the pictures on the product page. I called customer service immediately thinking that it would be a simple fix to return and get a version with leatherette instead. However, I was told that they would not provide me with a shipping label and that I would be responsible for shipping it back. I scoured the product website and data sheet to make sure I hadn't missed something that clearly stated a difference between the four models under the **** series, but found nothing. One supervisor I spoke to, who was clearly quite annoyed that I was pushing this matter, asked me if I had done a ****** search for a product comparison before I placed my order. I think my jaw dropped in shock by that suggestion. She also told me that she was submitting a ticket to request a return label, but I learned when I called the following week that she never submitted a ticket. Only now do I know that two of the models come with leatherette cushions and two with foam, but it is not stated anywhere. The company would not own up to this lack of clarity on their website, and instead insisted that I ordered the wrong item. I spent over an hour total talking to customer service representatives and two different supervisors. I requested a return label or a discount to repurchase the correct headset, but was refused. I am not an incompetent consumer. I'm a 33-year-old in the corporate world with plenty of consumer experience under my belt. I would own up to my mistake if I found that I had made one.The parent company has a third party set up to handle sales and returns, so you cannot even speak to someone with **** to complain about a poor experience. I will never buy anything from this company again.