ComplaintsforPrintronic
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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In Janualy 2023, I purchased 2 colour 62XL cartridges for my hp envy **** printer. I paid $81.66 CDN for them both. I left them both completely sealed up until I went to use them in ************** of the cartridges was not accepted at all by my printer and the other cartridge appears to have very little ink in it in regards to the way it prints.I haven't been able to find an e-mail address for Printronic Corporation nor can I find their website. I live in ****** and do not want to call long distance as I don't have coverage for that.I would like a refund.Any assistance you can give me in this matter would be greatly appreciated.Thank you.Business response
06/15/2023
Customer placed the order through Amazon Canada and we never received any messages regarding any issues. All concerns and refunds should be processed through Amazon platform including problems with products as they were purchased from Amazon. Since our refund policy is for one year, we have processed a refund through Amazon Canada. Unfortunately, Amazon does not provide a separate refund confirmation, it is just the order number. Please let the customer know that a refund is pending and they can confirm with Amazon. It may or may not show up right away but please allow for a few days and contact Amazon if they do not see it.
Thank you,
*******
Customer response
06/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
MARCH 10, ********************************************************* promotional materials.Total amount of purchas: $34.42 I have requested a refund 3 times. The first time, the company responded. They suggested I try several steps to trick the printer into accepting the ink they sold **** followed the steps carefully, and the ink still would not be recognized by the printer.I lost the use of my printer for 10 days waiting for ink from another company, which did work immediately.I believe Inksmile.com is defrauding the public by offering a product that does not work as described.Thea *********************** ********, ** April 14, 2022Business response
04/25/2022
We have issued a full refund.Initial Complaint
06/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered 2 ink cartridges from this company. Upon receiving the ink cartridges, I installed the cartridge and no ink came out. I contacted the company. They gave me trouble shooting suggestions to try and resolve the problem, and still, no ink came out. I contacted them again to let them know. I asked for a refund. They contacted me once again to suggest another trouble shooting action to resolve the problem. Still, no ink. The ink should be ready for the printer right out of the package. I shouldn't have to jump through hoops to try and resolve this problem. They either sold me dried up cartridges, or empty cartridges, and refuse to refund me my money.Business response
06/15/2021
We have already refunded the customer.Initial Complaint
05/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 2 cartridges from ******** in *********, ** and they don't work in my printer. I have contacted ******** customer service and they are not responding.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.