Business ProfileforHardwood Galleria Inc

On July 11, 2022, BBB requested Hardwood Galleria Inc to modify, substantiate or discontinue claims made on their website (http://www.hardwoodgalleria.com/Home) that read, "..offering guaranteed low prices on name brand, custom and specialty flooring. We offer industry standard warranties on all our products and flooring installations...", "..We promise that our customers will get the best price available. We will match or beat any competitor published price...", In the "About Us" section, there is a logo that states "Hardwood Galleria Satisfaction Guaranteed", and the website had sales prices with no expiration date or timeline of sale. Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

BBB's Code of Advertising Section 9 states, the unqualified term “sale” may be used in advertising only if there is a significant reduction from the advertiser's usual and customary price of the products or services offered and the sale is for a limited period of time. If the sale exceeds thirty (30) days, advertisers should be prepared to substantiate that the offering is indeed a valid price reduction and has not become their regular price. Time limit sales must be observed. BBB's Code of Advertising Section 13 states, advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that:
The offer is made in good faith; The offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer. Additionally, BBB's Code of Advertising Section 20 states, when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.” Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee

As of July 25, 2022 the business has not responded to BBB's request.