Customer ReviewsforAuto Care Warranty Solutions LLC

Horrible Company, If you need to call this company will not accept your calls from the number that you have on file! After calling from my number I wasnt able to get through I called from another number and was able to get through. Spoke with ****** he was very RUDE and unprofessional! Do not waste your time or spend your hard earned money with this company! ****** tried to force me to tell him why I wanted to cancel my policy and told me that I needed it bc of the type of car and miles I have on my car! Was flat out RUDE! I requested a refund which was told I could as long as its before 30 days and ****** refused l. Stay away from this company! I asked to speak with a manager he said he was the manager and hung up!!!!! Very disappointed!

Dear *******,I'm sorry to hear about your experience and any inconvenience caused. We take customer feedback seriously to improve our services. Our customer service team aims to assist customers with their inquiries, including understanding their reasons for canceling policies, for both documentation and improvement purposes.Regarding your cancellation and refund, I can confirm that your policy was canceled on March 11th, and a full refund was processed on the same day. If you need any further assistance or evidence of this, please let me know.Sincerely,****** Manager

I spoke with a *************************** to cancel my policy and he refused to cancel my policy. He has horrible customer service skills. I am really disappointed with this company. I would never recommend this place to anyone.

Dear *****,I am so sorry to hear about your experience with canceling your policy. We truly value your feedback and strive to provide excellent customer service at all times. I want to assure you that your policy was indeed canceled on March 7th.If there is anything else we can do to address your concerns or improve our service, please do not hesitate to let us know. We appreciate your feedback and thank you for bringing this to our attention.

I was sold an auto warranty. two months later i take my car in and i find out im on the 50/50 plan, that my reimbursement only goes to 30$/ day and then has a 150$ cap. i couldnt get ahold of the company, left a couple of voice mails and no one called me back. i called again a 4th time and i finally get ahold of a representative. the representative was beyond rude. he said that since i didnt like how the sun came up that i was upset. and i was finding out about things from the contract that i was never told about. i was charged 100$ to cancel after only having it for a couple of months. i owed the rental even though they said it was covered and then found out that they only would only approve 30$ for every 8 hours of work. the representative ***** was beyond rude and even though he isnt the one that sold me the contract kept telling me what the agent had told me saying he knew what he had told me. after being told that i dont like how the sun comes up i said that was rude and he said how?! he puts me on hold and gets a supervisor. then the supervisor then tells me that i wont get a refund of anything. i was then interrupted by the manager asking about my kid and how old they were int he middle of me talking.

Dear ********,We appreciate you taking the time to express your concerns. We would like to address the issues raised and provide accurate information regarding your experience.Firstly, we apologize for any confusion regarding the rates. As outlined in our agreement booklet, the correct amount payable for your **** ****** for claims is $500 per visit and a $2000 annual limit for the 25-year-old vehicle. We regret any misunderstanding that *** have arisen in this regard.Regarding the cancellation and refund process, we want to clarify that you were not charged $100 after canceling. Instead, you were issued a prorated refund in accordance with the terms laid out in the agreement booklet. Our aim is to ensure fair and transparent practices for all our customers.We are committed to exceptional customer service and value the relationships we have with our clients. Our team strives to go above and beyond to meet your needs and provide assistance whenever possible. We apologize if any part of your interaction with our manager was misinterpreted. The manager's inquiry about your child was an attempt to establish a personal connection, as they were sharing a common experience.We genuinely value your feedback and will use it as an opportunity to improve our communication and customer interactions. Your satisfaction is important to us, and we would be happy to address any further concerns you *** have. Please feel free to reach out to our customer service team, and we'll be more than happy to assist you.Thank you for bringing your concerns to our attention. We remain committed to delivering the best service and ensuring a positive experience for all our customers.Sincerely,Management

My service was great ***** was very helpful. He was knowledgeable about the policy and what it all covers. It was a fast process I didn't have to wait long for the car to be repaired.

Dear valued customer, Thank you so much for taking the time to share your feedback with us. We are very happy to hear that we met your expectations and were able to assist with the policy/claim process, ensuring that your vehicle was repaired quickly with a smooth process! Please reach out to our office if you need anything further. Have a wonderful rest of your day! Best Regards, Customer Service Team at ACWS

Really great to work I appreciate their hard work! The **************** went above and beyond for me and my vehicle . Just getting back to work and in between jobs I was happy to know my repair was fixed especially during these tough times the admin really saved me by paying out 4972$.97 for my engine. You guys are a blessing

Dear ******,Thank you for taking the time to share your experience with us. We are very happy we were able to help you out, especially during these hard times. We are pleased to see you are satisfied with our ***************** If there is anything else that we may be assistance of, please do not hesitate to reach out.

Warranties are a good idea when your existing warranty on your vehicle has expired. The existing new warranty has been a great safety net in my current unemployed situation. However the warranty won't cover certain restricted issues, keep that in mind. So before purchasing the be aware of what items the warranty will cover if your vehicle is 11yrs old and older."

Thanks for the awesome review! We are so thrilled to hear that your vehicle repair was fixed on your 2009 Acura TL, especially during this difficult time for so many. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.