ComplaintsforRafael Floor Covering, Inc.
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Complaint Details
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Initial Complaint
03/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered flooring from this location on 1/30, 14 boxes which is about ~330 sq ft. When we started installing the material we noticed a large portion of the flooring was damaged. I returned 2 boxes of flooring to the store. Instead of doing a refund of two boxes, they charged my card for 2 additional boxes. I feel like this business was trying to steal from me as I only noticed when I was reviewing my credit card statement, no one in their billing department noticed that their books were not balanced. The business provided me a receipt stating they did a credit but they charged my card instead. There should have been some indicator that they incorrectly charged someone when they did their finances for the day that I did my return. I won't be doing business here anymore.Business response
04/13/2023
We acknowledge and regret our billing error to ************
He did return 2 damaged cartons of flooring material on 2-25-23.
Our in-store sales associate mistakenly processed the return as a sale instead of a refund.
The customer signed for the refund and was given a printed receipt.
Unfortunately, neither our sales associate or the customer noticed the error on that receipt.
*********** notified us on March 11th of the error found on his credit card statement.
We (Rafael Floors) then immediately reversed the charges to his A/E credit card,
Refunded the funds for return of the return of the two cartons and apologized profusely..
Over the last 20 years, we (Rafael Floors) have processed thousand of credit card payments.
Credit card entry mistakes are rare but do happen occasionally.
Fortunately, they are usually discovered by us, the vendor, at the point of entry and corrected.
This one was missed..
Regards,
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Contact Information
822 Francisco Blvd W
San Rafael, CA 94901-5360
Business hours
Today,Closed
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.