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Complaint Details
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Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Miconi Marble & Tile was contracted to perform a kitchen remodel in June, 2021 which included removal of existing countertops and tile and installation of new backsplash tile and quartz countertops. The contract included initial costs and commitments for completion dates of the project to be done in July 2021. Demolition happened right away, but then a myriad of delays (some out of the control of either party due to covid), the kitchen project has extended and still not complete today, 2/3/22. There have been multiple quality issues, communication gaps and costs incurred to remedy the errors by the contractor. For example, they ruined the finish on the cabinets with the tape and I had to pay to repaint all upper and lower cabinets. The new cooktop was scratched when they were doing work and I had to pay for a replacement. The owner takes little to no responsibility for any of the issues or errors and continues to blame me or defend why he is correct. Currently, we are waiting for the installation of a new quartz island slab because the second slab (the first was installed with incorrect apron width due to lack of drawings or detailed specs from contractor) had a large *****. It has taken months of to get this replaced but the contractor is unwilling or unable to complete the install. I confirmed all measurements and specs. Two weeks ago, he entered my home through the front door without my permission and traumatized me while I was in my home alone. He states he thought I gave him permission to come by to measure. Even if that was how he interpreted my email, there was no permission to ring the doorbell and upon no answer, to enter without permission. This is another example of the lack of quality and professionalism shown throughout this process. I have attempted to get a confirmed date for the final install, but he is not responding or providing a date and time. I would like help to get this project completed and am seeking financial retribution as wellBusiness response
03/07/2022
******* requested money back which we agreed to. I have sent an email to ************************* with the attached Additional work order detailing the credit and the release of the lien for the money owed.
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Contact Information
1111 Francisco Blvd E Ste B
San Rafael, CA 94901-5432
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.