ComplaintsforAna Furniture
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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a dining table and 4 chairs from ANA furniture in January 2023. The chairs were marked final sale- no exchanges or returns.The dining chairs gradually started deteriorating and 10 months later 2 of them have large cracks in the legs with the seat separating from the frame. I reached out to *** in January 2024 and was told they can do nothing but offer me a 5% discount on new chairs since the chairs were final sale. If I were trying to return or exchange the chairs I would understand this response however I am asking them to either fix or replace the chairs because they are currently unusable. This is after less than a year using chairs that cost $500+Please let me know if I have any recourse here
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.