ComplaintsforMy Pillow Pets
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 8th 2023 I placed an order with pillow pet. The product I received was incorrect. I contacted the company and requested the correct item, along with a return label for the incorrect item. I provided the company a photo of the receipt and the order number. After corresponding with several emails I was told the correct product would be sent to me. After a week I requested a tracking number for the package. At that point they told me to contact Amazon. I reminded them I purchased the product from the pillow pet company not Amazon. The company now will not respond to me. I requested a refund or product replacement they refused.Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We order a pillow pet on June 18,2023 and have not received the pillow or a refund. We would love the pillow pet we ordered or a refund.Initial Complaint
04/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for 2 pillow pets on March 22nd. About a week later, I received only 1 item even though they informed me they shipped together. On April 3rd, I tried calling their customer service phone number but no one would answer and all 3 extensions voice-mail boxes were full so I couldn't leave a message; so then I reached out to customer service through their online messaging, letting them know I didn't receive the item and needed them to ship it as soon as possible. Their FAQ's say it takes them ***** to respond to messages and emails. So I waited for a response, and never got one. I messaged them again on April 5th, no response. Again on April 9th, still no response. I also emailed them on April 9th, no response. Then emailed again on April 12th. I even messaged them on ******** and only got a response from their auto reply bot but never heard back on there either. I finally get an email on April 14th and all they said back was "Which item did you not receive" no apology, no urgency, no care that they ignored me for weeks. I emailed them back the same day and again back to radio silence. 5 days later, on April 19th, they finally responded with "will have warehouse ship again" I asked for the tracking number to ensure they actually sent it, and straight back to radio silence. This is all while calling them multiple times through out the month as well, always with no one answering no matter what time you call, and their voice-mails all consistently full. I emailed and messaged them again today but at this point I have no idea what to do. They just stole my money and continue to ignore me. It's now been over a month and I have only received 2 very short unapologetic emails with no help. This company is scamming people, stealing their money and completely ignoring their customers. No one should ever buy from Pillow Pets or any other CJ Products business.Initial Complaint
03/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We won a contest giveaway from this company in December. The product was never received and the business is now ignoring all aspects of communication with us regarding the topic.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.