ComplaintsforCorky's Pest Control Inc

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a bee removal and rodent control, both were incomplete and/or ineffective in July 2023. I've made numerous calls and sent several emails and text messages complaining about the service and this account. The last person I spoke with was ******* in accounts Who assured me that I will be given a call back after he sorts out the account. it's been 2 weeks and I have not received any calls. Since 2024 only, I have called on January 12, 22 and 25 and on march 6 and 12 and spoke to different people about this problem. I have sent numerous texts to ***************** enumerating all the problems and no response was received. I was told the supervisor will be contacting me and I received no calls from any supervisors.I'm including what i've already shared numerous times with *****************, on *****'s voicemail with two other customer service representatives and also with *******.1. The bee removal only incorporated removing the bees and not closing the hole. the bees were returning and I had to hire my own handyman to close the opening to the roof line. The contract and the description on the website specified closing hole.2. There was damage to the ceiling after a service call. that damage was only repaired aesthetically by painting and not actually correcting the fault line3. The traps only captured 2 rats in total. The rats are still rampant in the attic, and no service calls were made since September of 2023. Although initially they tried to vacuum the excrements the attic is now fully contaminated again since there have been no services since September. The gap has not been completed and yet I am being billed repeatedly.4. During the bee removal, there was a small crack to the window which has expanded since that time.Given these issues, the account cannot be settled until the job is complete and the damages to the ceiling and the window are repaired.***********************

  

  Business response

  04/04/2024

  Our Branch Manager **** reached out to customer to let her know that he is working with the company to get her problem solved.  Both the manager and supervisor will be at her property on April 12 to help resolve her issues.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/1/23 I had my house tented for termites by Corkys Pest Control. I gave them a key per instructions and before the tent went on & the house gassed the fumigator hid my house key by the front door, knowing that would be robbers knew their method of operation (MO). My house was broken into and aprox $25,000 of items were stolen. My house was left unsecured by the fumigators. There was no reason to hide the key by the front door while the tent was on. I spoke with a neighbor who recently had their house tented & they did not give them a key at all, they gave access to the fumigators as needed. Once the break in was discovered the fumigator entered the still tented house to see if anything was taken, there was. As we were discussing what to do, I said I did not want to go through this again so close it back up and re-gas it. He went back into the house a 2nd time to take ***** pictures of the damage and sent them to via text. He went back in a 3rd time to check the level of gas still in the house, when he came back out he said there was still a lot of gas in the house. He then decided to close it up & come back later tonight to vent the house.1) My home was not secured; there was no reason to hide a key by the front door. 2) How did the fumigator enter the home 3 times without a mask if there was still a lot of gas in the house, is he Superman? I dont believe that the house was adequately gassed.I request a full refund and Corkys to honor the 4 year guarantee.

  

  Business response

  01/15/2024

  Customer ***************************** handed the key to ****** who was part of the crew that was putting up the tent.  ****** wrapped the home and hid the key. 
  
  We have spoken to several fumigation companies, and they have all said it is proper protocol to hide the key on the property.  It prevents the chance that the key gets lost. Fumigators use secondary locks on the doors to secure that even with a key you would not be able to gain entry. The key is hidden on the property, but we do not know where the key is hidden.
  
  ****** confirmed that he installed the proper device to alter the door handles so that the key could not have opened the door.  That is called keyway that was used.  The only way to remove that is with tools.  This is a requirement for every job that is performed by all fumigation companies.  This means that there was no negligence in leaving the home unsecure.  Some windows to the home were left open 3 inches as we are required to do in the *******************.
  
  ******* mentioned to ****** that guns and coins were stolen. ****** took pictures of the property and none of them show what was missing or stolen. ***** the Termite Coordinator told ******* it was procedure to file a police report.  ******* refused to file a police report.
  
  ****** went into the property to confirm it did get the proper kill for the termites.  The fumigation was completed correctly.  ******* will get the 4-year warranty that comes with the fumigation.
  

  Customer response

  01/16/2024

  ***** did not use that "special" key until after the break in occurred, his own photos prove it. If he did how did they use my key to get in? Where is my original key? There was no damage to the lock indicating tools were used. I spoke with my neighbor & she did not give her fumigators a key at all.

  So lets talk about *****, how did he go into the house under the tent when there was lots of gas still in there 4 times without a mask? How did he find a dead spider, under the tent, in the dark, without a flash light or mask? That does not make sense, is he immune to the gas? I found a spider web 4 day ago in my home, they came back mighty fast.

  I do not accept this conclusion. 

  

  Business response

  01/24/2024

  The President of *****'s agreed give ****************** a discount on the price he paid for the fumigation and include the 4-year warranty.  The discount we would give him would be $1,020.00.

  Customer response

  01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I miss the good old days when companies cared more about their customers and making things right. Today all companies care about is their bottom line. Corkys broke even; their customer is out 26K. This should have been a full refund and more! I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  07/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On April 26, 2023 I paid $99 for mosquito spray for the whole summer. Only one application was provided and since *****'s didn't provide all contracted applications, I am due a refund.

  

  Business response

  07/21/2023

  After customer had Mosquito Spray for $99 she saw tech at her next visit and was told the pest control service also helps mosquitos.  Which it does but maybe helps 25% to 40%.  There are no guarantees for mosquitos as they are a hovering pest.  Spray for mosquitos that she paid for targets them specifically.

  Customer response

  07/25/2023

  I only received one treatment for mosquitoes but paid $99 for several treatments to be performed throughout the summer. Since *****'s didn't perform the contracted treatments I paid for, I should be only charged a prorated amount and be reimbursed accordingly. 

  My complaint was not about the effectiveness of the chemicals *****'s is using for mosquitoes, but about charging me for something they didn't perform.

   

   

  

  Business response

  07/25/2023

  Customer only paid for the one-time **************** which she had done on 4/26/23.  She also had her Ultimate Pest Control service done on that same day.  If she had signed up for the new ******* Service, she would be on a regular mosquito service. Also, the Ultimate pest control service would also help with the control of mosquitoes, but she cancelled the service in June.2023.

  Customer response

  07/25/2023

  I paid on 4/26/23 $99.00 for the mosquito service which *****'s technician #** **** told me was for the whole summer. An application was provided by **** on the same day I paid the $99.00 and a second application was done by technician #** *** on 6/1/23. The technician ****, who has been at my house five times over the previous months, was all of a sudden no longer available after he sold me the mosquito applications on 4/26/23. It seems like he was fired.

  On 6/20/23 I spoke with ***** in customer service with ***** who mentioned that a credit was being issued for the service which wasn't provided. *********************** emailed me that she was going to check into the matter on June 23, 2023. and I spoke with her on July 7, 2023 when she said she will check with ***** and the branch manager about the status of my refund. On July 12, 2023 I email ************** and asked her to share my email with her manager regarding not providing the service which was not completed as contracted, and therefore I was due a refund.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am charged every 6 weeks, prior to a technician coming to my home for service. I was changed twice without anyone coming out to the house for service. The last visit was early April. I was charged late April for *** and late *** for ***** After cancelling my service in June because I'm being billed with nobody coming to my home. They were to refund me the visits they did not show up for (2.) They refunded one visit. Now even though they see that I have paid for two visits and not received service, They are still reluctant to refund the other payment. The people on the phone are rude and do not want to be bothered. I got "Can I talk now" from one employee when attempting to explain, I have been transferred back and forth from Accounting to a Manager. Left on hold so long, I ended up with a voicemail.

  

  Business response

  07/17/2023

  Customer ************************* in on a monthly billing and service is done every 6 weeks.  We did service in April and no service in May that is why he only got 1 refund.  He cancelled service in ********************** tried to explain how the billing works but would not let her speak.

• Initial Complaint

  06/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  October2022 I do not have the exact date $69 for pest control service Employee ******************* had been coming to my house and not providing service, but getting paid. I asked the company on several occasions not to send him to my house and they sent him out without telling me. Even his fellow employees told me how he goes to the client house, sits in his truck for several minutes, then gets out, puts the bill on the door and leaves. I have tried to contact someone in the customer care department several times to no end. I have also asked to speak with a supervisor without luck I was told today that the company is aware of the problem and they have been waiving the charges but would not commit to doing the same for me. They are threatening to send me to collection. I don't have an account with them any longer or a tracking number

  

  Business response

  07/05/2023

  Customer ***** was sent a reminder on 10/4/22 about service on 10/5/22.  We can see under her account that she opened and viewed the reminder on 10/4/22.  ******************* was not the tech that did her service.  It was a different tech.  On 11/14/22 she had service by a different tech not ***** or *******  On 2/16/23 she refused service telling the tech she was upset and did not want to do business with us anymore.  On 3/21/23 she sent a message saying she wanted to cancel service.  Her service was cancelled on 3/22/23.

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have service with ***************** Control for over 1.5yrs were they perform a service every 5 weeks.They automatically charge my credit card in advance (every 5 weeks) even when the service is not yet complete.In late Nov 2022 (I forgot the date) I called to let them know I was stopping the service. The customer person said they will take care of it. Then in Dec I saw another automatic charge in my account so I called again. I explained to the lady who seems helpful and she said she will directly handle with accounting. On Jan 2 2023 I received another bill/receipt (charging my card) so I replied to the email this time and no one has ever returned my email up to today Jan 10 2023.Today I called customer service and spoke to April and I again explained the issue. She confirmed in our call that there's records of my call to cancel and notes on my account however nothing has been done and she doesn't know why.... I asked to talk to her supervisor/manager she said she doesn't have one. She said she can't cancel my monthly charging as well as give me credit. She has to email the corporate office managers who are the only one who can do this.. and then she said it may take 4-6weeks to cancel. Which means they may charge my account again. I got agitated by the fact that she can't get a fast/urgent resolution on my account. Then she hung up on me. She took the stance of not being able to do more about it and that I am lucky she is trying to help me as she mentioned.So ***************** control charges a monthly billing even though no service has been performed. And their supposedly ************ number no one can help a calling customer who wants to cancel the account right away or handle of providing credit back to customer. Ridiculous!

  

  Business response

  01/19/2023

  After reviewing ******************************* account we found he had his last service on 10/26/2022.  He was scheduled to have service in December but cancelled his service.  He paid his monthly billing on 10/1/22, 11/1/22, 12/1/22 & 1/2/23.  According to the notes in the account ******* called on 12/1/22 to cancel service and requesting a refund for November and December. We have requested a refund for December and January since he did not have any service during those months. Total amount of refund will be $138.00.

   

• Initial Complaint

  12/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I left message to discontinue service in first week of September. They had non one taking calls to discontinue service, and no inter net/online way to end service.Then, I got a bill for 09/16 service.Called 3-4 times to complain - I get people who say they cannot make decisions (**** is the las tone), and the people making decisions are either out or out sick ******************* makes it so difficult to discontinue service and charges for services not approved.

  

  Business response

  01/16/2023

  Account has been closed and $95 was adjusted back into the credit card on 12/29/2022.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We tried to cancel *****'s service since mid June and business continues to charge us for services they stopped providing in July. We told them not to enter property on July but they dis anyway. Customer service unresponsive.

  

  Business response

  02/03/2023

  After reviewing Alyssa ***** account, we saw she had her last service done on 7/8/22.  Corkys will refund the $49 charged on 8/1/22 since the cancellation request was received on 7/22/22.

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  09/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested flea eradication services for my front and back yards from Corkys Pest Control. They told me they would spray twice for fleas in a short time period. They sprayed once and charged us $167 for the service. We called to find out when they were coming to complete the job. The customer service manager stated a tech would come out the next day for the 2nd application. A tech came out the next day, but did not spray for fleas. We have been trying to contact Corkys for days now with no response from the customer service manager and there is no other manager to talk to. We keep getting transferred to voicemail and no one calls us back. They took our money and did not provide the agreed upon services.

  

  Business response

  09/28/2021

  Thank you for bringing this to our attention. We are looking into what transpired and we will reach out to the customer to resolve this in a mutually amicable manner

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